On Dec 29/03 I ordered 2 bottles of Hermes/Caleche @ 35.00 ea. And one
gift set of Escada @42.00.[total] 112.00
When the order arrived I did recieve the set of Estrada, but instead
of the Hermes,was sent two bottles of Charlie perfume, that I could
buy at any drug store for 10.00 a bottle [tops]
This company does not respond to my emails. and I went back and read
the fine print about returns. They charge a 30% "restocking" fee, Plus
I do not trust them at this point, to help me. Is there any help out
there for me? This was to be a gift for my daughter and grandchildren,
and I live on a limited income and cannot afford to lose this much
money. And I cannot give them Charlie Perfume.... The company is
American Fragrance  from New  York Order #120130.. I paid with a debit
card Thank you..

---

Request for Question Clarification by robertskelton-ga on 13 Jan 2004 18:36 PST

Is this the company?
http://www.americanafragrance.com/index.php?file=customer

If so, there is a customer service phone number on the above page,
which might prove more successful that email contact.

Customer Service: 212-683-8029

Also, the say:
"There will be a 30% restocking fee on all opened or used items." 

If you had to open it before discovering that the wrong product was
supplied, then surely the 30% fee would not apply in your case.

Keep in mind that the worst case scenario was never receiving
anything. That they partially supplied your order indicates perhaps
just a combination of mix-up and poor customer service, rather than a
rip-off.

---

Clarification of Question by suevick-ga on 13 Jan 2004 18:47 PST

Thank you for responding..That is the company.And I will try the phone number..

---

Clarification of Question by suevick-ga on 14 Jan 2004 16:25 PST

I talked to someone from this Co. today. They were very helpful, and
assured me they would send the correct items. And I have recieved a
tracking order to that affect.

Thank you, thank you!! for all the support and information given to me
on this board...

---

Request for Question Clarification by pinkfreud-ga on 14 Jan 2004 19:15 PST

I'm so glad to hear that there's a happy ending here!

You might want to cancel your question now, since you are no longer
needing an answer. To cancel, click the grey button at the top that
says "Cancel Question." Since your question was never formally
answered, you will be charged only the 50-cent listing fee.

Best wishes,
pinkfreud

---

Request for Question Clarification by pinkfreud-ga on 14 Jan 2004 19:21 PST

Oops.

When I suggested that you cancel your question, I had forgotten that
you've received some very useful advice from Researchers. If you would
like to compensate a Researcher who has helped you, instead of
canceling the question you can ask a Researcher to post an official
answer. You can choose which Researcher you'd like to do this. The
Researcher will receive his or her share of the $5.00 fee, and you
may, if you wish, add a tip when you rate the answer.

~pinkfreud

Sounds like a tough situation. Do you know if your bank offers fraud
protection for items purchased over the internet? Many do, so you
might want to call them and find out.

You might want to post a complaint here:

http://www.thecomplaintstation.com/index.htm

Or here:

http://www.complaints.com/

Or here:

http://www.thesqueakywheel.com/

First, save all emails and recipts or invoices, both by printing them
out, and keeping them on your hard drive.

Make a copy of the sale site both by printing it out and by copying it
to your hard drive. (To do the latter, right click on the site and
select ?Save As.?)

If, after a week, you still can't get a response from the company:

File mail fraud charges with the US Postal Service if you used a USPS
money order, their electronic payment method, or otherwise sent your
payment via the USPS. The proper form is #8165, available by dropping
by your local post office, by calling 1-800-ask-USPS, or by printing
it out yourself using this address:
http://new.usps.com/cgi-bin/uspsbv/scripts/category.jsp?A=B&B=Forms&C=-10189&U=X&U1=B&U2=H

If mail fraud does not apply, then wire fraud may
(http://www.lectlaw.com/def2/w017.htm may. OR contact the business
where you bought your money order

If you need help with any internet crime please check:
http://www.usdoj.gov/criminal/cybercrime/indextxt.html Or go directly
to the reporting page:
http://www.usdoj.gov/criminal/cybercrime/reporting.htm

Another good link for reporting Internet crime is the FBI: https://www.ifccfbi.gov 


If you paid by credit card, contact your card service and request a
charge back. The number is usually on the back of the card.

The National Fraud Organization has counselors to assist you. Call 1-800-876-7060. 

Contact your and state?s Attorney General and the offending party?s:
http://www.cocs.com/jhoagland/stateag.html

Contact the offending party?s police department. To look up addresses
or phone numbers try www.Switchboard.com. Select category search, then
type "Police Departments" in the category. Enter the city and state
where you sent your money and click ?Search Near Location.?

Small claims court does not cost much and does not require a lawyer.
If the party you are suing is out of state, they must come to you, not
the other way around. Also try http://www.freeadvice.com

To file a report with the FBI, call 1-800-843-5658, or go to their
site at https://www.ifccfbi.gov

Contact the Better Business Bureau in the seller?s area: http://www.bbb.com 

To find out more about Internet scams........
http://themuckraker.freeyellow.com/index.html.

Thank you for the links, hope I won't have to use them. Will try to
reach them first by phone, and just pray it was a mistake and they
will make an exchange.

Just want to thank everyone for their help in this matter. And the
suggestions did work..The Co. has agreed to allow me to exchange the
items sent me for the correct product....Thank You!!!!