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Q: Boot Up Notation ( Answered,   0 Comments )
Subject: Boot Up Notation
Category: Computers
Asked by: cecil1-ga
List Price: $10.00
Posted: 17 Jan 2004 16:09 PST
Expires: 16 Feb 2004 16:09 PST
Question ID: 297494
I have a computer that operates using Windows 98. I upgraded from AOL
Version 5 to AOL Version 8 using an AOL CD. Since then the following
notation appears on my desktop every time I boot up. "Unexpected
internal c-tree [R] error #8522." When the notation appears, I can
click OK and it goes away. It does not appear to affect the operation
of the computer. Can someone tell me how to correct this?
Subject: Re: Boot Up Notation
Answered By: clouseau-ga on 19 Jan 2004 19:58 PST
Hello cecil1,

Thank you for your question.

There is precious little about this error anywhere on the Internet
though a few small mentions of others having the same problem. This is
a bit more on the Usenet groups, however, and it seems to come down to
one of just a few possibilties for most people that have fixed the
problem. I'm going to take a chance and hope this will help you cure
this problem.

First, it is unlikely that the upgrade to AOL 8 caused this problem.
Others have had the error start when upgrading to XP or upgrading
Outlook Express. I think it is coincidental. As noted in the following
thread, the most common cause is from reminder.exe, which is a utility
installed by Microsoft Money and sits in your system tray. If you have
Money installed, and don't use the reminders, then go to start / run
and type in msconfig and hit enter. Go to the Startup tab and uncheck
reminder.exe. Reboot and hopefully this will fix the problem.
Ironicaly, there also seems to be another program that also installs a
file called reminder.exe, Compaq's Backweb. If you do not have Money,
it is still worth a try to uncheck this program if it is there.

"I recently upgraded a 98SE platform to XP, I get the following error,
it pops up twice, I cancel it and the machines appears to work fine.
Would like to understand what the error means, and if there is any way
to get rid of it!

Unexpected internal c-tree(R) error #8522

Any help would be greatly appreciated.


...Doing a bit of research on this error message, it appears to be
most commonly associated with the Microsoft Money program
Reminder.exe, which is the Bill Payer reminder that resides in the
system tray on Windows 98, appears to be the culprit.

Open Start/Run and type   msconfig   and press OK. Click the Start Up
tab and check for this program there. Remove the check mark from that
entry, if found. Let us know if this resolves the error message.

Ronnie Vernon
Microsoft MVP
Windows Shell/User"

And this thread:

"Turns out that the problem was in Compaq's Backweb app. Deleting the
"CTstatus.fcs" log stopped the error messages. Hope this is of use to
someone else in the future.


I would go to start / find files or folders and see if you have a file
named CTstatus.fcs. If so, rename it to CTstatus.fcs.old, reboot and
see if your problem has stopped.

Now, searching a bit further for Compaq Backweb brings up some
interesting information and points to that as the more likeley
culprit. As shown on this page:

"...San Jose, Calif., (June 9, 1998) -- BackWeb? Technologies'
announced today that, in a move that raises the bar on customer
service and support, Compaq Computer Corporation (NYSE: CPQ), the home
PC market leader, is using BackWeb's Infocenter application to
implement a strategic service and support initiative for all Presario
desktop and laptop PCs worldwide called the Compaq Service Connection.
This new service will provide customers with automated, timely
software updates and relevant product service and support information.
Updates and information from the Compaq Service Connection will
further simplify system maintenance and improve the quality of the
user experience..."

So, what this is telling me (as well as other threads on Backweb) is
that this is an automated process to "call home" and update your
computer if Compaq deems it necessary. Some people even go as far as
to call it spyware. If you do have this installed, then the AOL
upgrade could indeed be what has inspired the error message to start
as it may well conflict with BackWeb!

Do see how the above suggestions work for you. 

Search Strategy:

c-tree error 8522
Compaq Backweb

Cecil, normally I would not post as an answer with so little to go on,
however these solutions have worked for the few users online that
report the same problem. Please try these suggestions.

If a link above should fail to work or anything require further
explanation or research, please do post a Request for Clarification
prior to rating the answer and closing the question and I will be
pleased to assist further. My next step will be to call Faircom, the
makers of C-Tree if the above is unsuccessful.


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