I have heard that the Wal-mart organogram puts the customer at the top
- I would some information on this. A link to the actual organogram
(alternative spelling organigram) would be great - so long as it does
actually have the customer at the top. Or some kind of Press report
would suffice.

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Request for Question Clarification by justaskscott-ga on 19 Jan 2004 09:59 PST

You can obtain a Wal-mart organigram for $9 here:

"Slides Gallery"
M+M Planet Retail
http://www.planetretail.net/purchase/View.asp?PageID=5&SearchType=Retailer&SearchCriteria=497&#CATID782

Unfortunately, you cannot preview what this organigram says.  But at
least it would tell you whether the customer is really placed at the
top.

Will this information suffice?  If so, I would be happy to post it as an Answer.

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Clarification of Question by will_127-ga on 19 Jan 2004 11:33 PST

I had paid the $9 already for that from planetretail. It is useless. I
really want something that confirms what I have heard. Thanks.

I cannot find it - another researcher may be more succesful.
If Wal-Mart have placed the customer at the top, they will not be the
first. Norstrom Inc., have an inverted pyramid with the customers at
the top.

"Nordstrom is informally organized as an "inverted pyramid." The top
position is occupied by the customers. They are followed in descending
order by sales and support people; department managers; store
managers, buyers, merchandise managers, regional managers, general
managers; divisional presidents, the chairman and the board of
directors. The inverted pyramid was born in the early 1970s, when
Nordstrom made its initial public offering of stock. A stock analyst
asked the company for its organizational chart. To his surprise, none
existed. Somebody suggested that "we take a pyramid and flip it upside
down," recalled John Nordstrom."
http://www.robertspector.com/NordWay_extract.html
http://www.mastersforum.com/archives/summaries2001/simons-sapolsky/simons.htm
(source not identified)
http://www.unc.edu/~nielsen/soci110/nm9/nm9003.gif 
(source not identified)

answerfinder-ga