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Q: Replacing Damaged Microsoft Media ( Answered,   0 Comments )
Subject: Replacing Damaged Microsoft Media
Category: Computers
Asked by: cygaydos-ga
List Price: $2.00
Posted: 23 Jan 2004 00:48 PST
Expires: 22 Feb 2004 00:48 PST
Question ID: 299225
I have a Windows 2000 CD that was shattered into many bits and pieces.
How to i get a replacement copy without paying for a new license?
Subject: Re: Replacing Damaged Microsoft Media
Answered By: knowledge_seeker-ga on 23 Jan 2004 04:45 PST
Hi cygaydos-ga,

If you purchased your Windows 2000 separately from your computer, that
is, it was not pre-installed in a computer system when you bought it,
you can seek replacement directly from Microsoft.

They do not have an ?one-size fits all? replacement policy, so you
*must* contact Product Support Services (PSS) to discuss your
particular case. You also must be in possession of the product (that
is your cd) and be able to provide proof of purchase.

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware

Replacement of CD or Product Keys: 

To replace a CD or Product Key, you must contact PSS. To locate the
appropriate phone number for your product, visit the following
Microsoft Web site:;EN-US;CNTACTMS

I can?t walk you through the rest of the process because you have to
select your own country and specific software package before they will
provide the contact information applicable to you. When I put in my
own information, it provided me with product support phone numbers and
various other support options including email and live online help.

Here is their general contact page for the US:

Contact Microsoft;EN-US;cntactms&style=home

Note that all of Microsoft?s support options are fee-based. You will
have to have your credit card handy to call them. However, they do
state that they may not charge for certain services. So, to inquire
about a return *could* be free.

If your software came packaged with your computer, you will have to
contact the manufacturer (for example Dell or Compaq). Microsoft does
not support OEM software.

If you aren?t sure, this page can help you determine whether or not
your product is OEM.

How did you obtain your product?;en-us;oemdirectory

Since replacing a damaged cd is entirely dependent on where you live,
which product you have and how you obtained the product, I really
can?t get you any closer than I have here. At this point you?ll have
to give Microsoft a call or submit a request for online help and let
them guide you from there.

Good luck with it!

search strategy:

searched the Microsoft website for : replace damaged cd
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