Hi bluelight1 -
After researching and thinking this question through, I've determined
that the real, true answer to the bulk email aspect of it is, "Try it
on a small level and see."
There are so many variables that determine the success of a product,
the only way to see how it will pan out is to dip your toe in the
water and see what the temperature is. Notice I said "toe" and not
your whole leg. Sink a few hundred dollars into an email campaign.
See what kind of response you get. If it doesn't fair up to your
expectations, try another email campaign -- this time, change the
email and subject contents. If it doesn't work, and you're still
brave, perhaps try again: this time with a different targeted
audience. If, after 2 or 3 times, and less than $1000 in total
expenditure, you don't see the response percentage you're looking for,
you can safely say "it's not working" and at the same time not lose
your shirt with the minimal upfront risk. By the same token, if it
DOES show promise, then you can increase your allotted funds to the
campaign *incrementally* and see if you continue to see the same or
better results. The look of the product on the screen, the price of
it, how it's placed in your ad, who you're targeting, the
accessibility of the product in terms of being able to buy it -- these
and other variables work to determine the success of your campaign.
What is my opinion on it?
Online furniture purchasing is definitely increasing.
"ComScore analyst Graham Mudd notes that the fastest growing areas of
the online market (aside from travel) were sales of big-ticket items
such as furniture, appliances and jewelry. Increased consumer
confidence in these areas account for the boost in spending."(1)
But I'm willing to bet that most of the online sales are coming from
people specifically looking to buy furniture, specifically going to
Google, and specifically searching for what they're specifically
looking to buy.
For a real-world look at the situation, let's ask ourselves:
If I'm not looking to buy a bed, would I care about an email coming
into my mailbox advertising a bed? Wrought iron, hand made, gorgeous,
great price? No. If you're not looking to buy a chair, would you
care about an email coming into your mailbox advertising one? Wrought
iron, hand made, gorgeous, great price? No. How about your friends?
Would they care? No. Multiply this by hundreds of thousands of
recipients not looking to buy such items, not wanting to look at
another bulk email message, and I would think this represents a
real-world view of a general email list. Remember, bulk email is
looked more upon as a problem nowadays to most people than a welcoming
advertisement. Although still a viable form of advertising, it better
be targeted to "opt-in" recipients who are OK with receiving email
from advertisers (and how many are *legitimately* opting in is another
question). How many just hit the delete button on all unsolicited
email? You can figure a good percentage of the recipients won't even
*see* the message, even if it makes it to their mailbox!
You could have a beautiful advertisement for hand made wrought iron
beds in the newspaper. If John Doe, browsing the paper, has
absolutely no need or desire for a new bed, is he going to act on it?
No. However, John might "remember" the advertisement and come back
later on to look for it if the need to buy a bed should arise.
Furniture is typically a high-ticket item that is necessity driven.
You have a new child coming into your family, and you have to decorate
his new bedroom. Or you have to replace the kitchen chairs. People
aren't looking to buy a bed every day. Or every month. Or every
year. Same is true for new chairs, or other items that are either A)
replacing what is already in a home, or B) furnishing a new home. I
would think you're going to have to catch people in one of those two
states. Ask yourself, of the hundreds of thousands of people I'm
emailing, what percentage are going to be even in a *position* to buy
these products? I would think a very, very, small number. And then,
are they going to take the time to buy one from an unverified source
that can't even accept credit cards on its own? Only accepts PayPal?
I personally wouldn't shop with any vendor (other than one selling
through eBay or like site) that hasn't taken the time to set up a
merchant account. In my opinion, there's something very
unprofessional about a site selling high class items, only to visibly
dump you over to a 3rd party credit card processing company to handle
your payment. There are a number of point and shoot merchants that
handle processing in the background, integrated to your website.
Simply search for "accept credit cards online" or related terms in
Google and you'll find a number of companies eager to handle
everything in the background for credit card processing. Either way,
you're going to have to absorb some fees for credit card acceptance.
If you're going to use a bulk email campaign, my suggestion is to use
it as an advertising vehicle to bring people to your website where
you're selling these products. Give them an incentive to visit there
RIGHT NOW as opposed to later; for example, "click here for an
exclusive 30% savings on these hand-made wrought iron chairs."
With 5K to spend, here are the things I would do:
A) Get a good, high class website. Spend up to $1000-$1500 on a
company to design and/or host the whole site:
Here's two examples:
Turnkey Innovations
http://www.turnkeyinnovations.com/products.htm
Our stores are based on the latest in php/mysql technology. What does
this mean to you? It means that most all information on your site is
stored in a single database. Everything from customer orders, catalog,
prices, specials, etc. What this REALLY means is that maintaining the
store with updates and customer service is a snap! It doesn't matter
if you are processing 1 order a day or 1000 a day, our stores are
ready for the growth of your business!
They have a Home Decor "ready to go" webstore for $495.
Also
The WWW Store
http://www.thewwwstore.com/default.html
Not to say you should use these companies, but try these search terms in Google:
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=turnkey+web+store
or
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=web+store+design
or
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=web+store+%22complete+solution%22
You can also try related search terms. There are countless companies
out there that provide complete outsourced, managed solutions for
designing, building and hosting a complete turn-key web store.
MAKE SURE the site is high quality in every regard. The site MUST
STICK OUT and be VERY EASY TO use in order to attract and hold
people's attention. It must not look low grade, cheap, or
fly-by-night.
B) The site must get noticed. Primarily, that means visibility in
search engines. Two
important places to look into:
Google Adwords
://www.google.com/adwords
Overture
http://www.content.overture.com/d/USm/ays/ps.jhtml
Your site MUST be as front and center as possible to attract the
attention of would-be shoppers. I would also investigate search
engine placement companies that specialize in getting you visible in
search engines results (with a guarantee or money back).
Try these search terms for locating a company:
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=%22search+engine%22+placement+guaranteed
Spend a thousand or two on search engine placement and ads.
C) Try the bulk email route. If it doesn't work on a small level,
with MEASURABLE success from the bulk emailer, I'd abandon it.
Here's a search term for locating companies:
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=opt-in+email+guarantee
You can easily direct people to this site in any bulk email campaign
you choose to use.
D) Get your site listed in and on relevant databases, furniture
sites/directories, etc.
Examples:
Furniture Quest
http://www.furniturequest.com/Add_Furniture_Store.htm
Furniture Information Center
http://www.furniture-info.com/001-homepage.htm
Froogle
http://www.froogle.com
Furniture Shopping tips
http://www.furnitureshoppingtips.com/diningroomfurniture.html
Relevant search terms:
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=%22wrought+iron%22+%22advertise+with+us%22
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=furniture+%22advertise+with+us%22
E) Try eBay! Many people/companies are making a living off eBay.
It's a good means to advertise your products and get some visibility.
Also, have you thought about customer support? Shipping and handling?
Are all these things handled by the manufacturer? Are you off the
hook if something goes awry? Do you have phone support in the USA? A
means to handle sales, tech support, RMA questions - especially by
phone with high ticket items? These things are integral to selling
online.
Of course, the above is all about a do-it-yourself approach. As we
discussed before, you might want to do some investigating into
wholesaling the products to retailers or distributors. This is
certainly of lesser risk, since you'd basically be setting up a deal
with the manufacturer and getting a cut as a distributor -- with
little to no capital outlay of your own. You might want to try this
first.
Verizon Superpages is an excellent free source for finding retailers
and wholesalers. Their database is arranged by state. There are
hundreds of furniture wholesalers in California alone:
http://yellowpages.superpages.com/listings.jsp?CID=5021AH18826&MC=1&SRC=&C=furniture+wholesale&S=CA&R=N&CB=b2b&STYPE=S
Here's a list of "Furniture buyers" in California:
http://yellowpages.superpages.com/listings.jsp?CID=5021AH18826&MC=1&SRC=&C=furniture+wholesale&S=CA&R=N&CB=b2b&STYPE=S
Here are their furniture categories for California:
http://yellowpages.superpages.com/listings.jsp?SRC=&STYPE=S&R=N&CB=b2b&C=furniture&N=&T=&S=CA&search=Find+It&Find+It.x=0&Find+It.y=0
On the left hand side, you can type in "furniture" in the category,
and type in a state in the "State" field.
Here are a variety of furniture links in Europe:
http://directory.google.com/Top/Regional/Europe/United_Kingdom/Business_and_Economy/Shopping/Home_and_Garden/Furniture/
Here's a place you might be able to sell into:
Metal Maniacs
http://www.wrought-iron-furniture.com/
Links to check out:
============
(1) http://www.searchengineposition.com/info/articles/2003OnlineSales.asp
www.crmbuyer.com/perl/story/18968.html
"The types of products that tend to sell well online are either
inexpensive -- meaning they are low-risk -- or they are cheap to
distribute," said Brozek, noting that books, music, airline tickets
and flowers are still leading the way.
http://www.bizjournals.com/austin/stories/2003/07/28/smallb1.html?page=4
Schatsky, the Jupiter analyst, says that trade on the Internet is
growing. Two percent of total retail sales occurred online in 2002,
and that will climb to 3 percent by the end of this year. Furniture
retail sales lag, however -- only 0.4 percent of total U.S. sales
occurred on the Internet in 2002.
http://www.csilmilano.com/newsletter/newsletter.html
According to this article, "Clearly furniture is a tough business even
in the real-world; Levitz Furniture itself declared bankruptcy in
1997. Today Levitz Furniture has about 60 stores (half of them in
California), while Seaman also has about 60 stores in the northeastern
U.S., according to Hoover's.
http://www.furnituresmart.com/buyingonline.htm
"Online sales of furniture and home décor items adds up to less than
one percent of all furniture sales world wide, and this number is
decreasing everyday because of the rampant problems many consumers
have experienced with the current bunch of online furniture
retailers."
Selected search strategies:
furniture sales 2003
furniture online sales 2003 |