who or what is: nbrcan@aol.com?   They billed me for something I have
no knowledge of ordering. The money from my MBNA acount was sent to:
sp@template-help.com.  Who are they?

---

Request for Question Clarification by darrel-ga on 28 Jan 2004 19:44 PST

Hello Bill--

Is the answer I posted as a comment what you were looking for? 

darrel-ga

---

Request for Question Clarification by missy-ga on 29 Jan 2004 08:11 PST

Mr. Miller,

I tried calling the number you listed in your comment below, but they
don't answer and there was no voice mail or answering machine.  I
suspect it might be a payphone.

At this point, trying to find out where the charge came from should be
the least of your concerns.  Unless you don't mind being held
responsible for the charges, you need to dispute them with your credit
card issuer right away - the clock is ticking.

Do you know what the procedures are to dispute the charges and have
them reversed, or would you like us to explain those for you?

--Missy

---

Clarification of Question by billmiller-ga on 29 Jan 2004 10:10 PST

To Missy-ga and Darrel-ga
The information you provided was great. It answered my question as
best as it could be answered. I would appreciate some information on
the dispute procedure if you have it readily available.

But my major reason for this clarification is: How do I post the
feedback that you all did a great job. Thanks

Bill--

There are plenty of ways to dispute a charge to your account.

The Federal Trade Commission's guide to the Fair Credit Billing Act
states you are protected. Federal law limits your responsibility for
unauthorized charges to $50 for charges that list the wrong amount or
date and for charges for services that you didn't accept, among other
stipulations.

You may read more about the Fair Credit Billing Act. The link is
http://www.ftc.gov/bcp/conline/pubs/credit/fcb.htm

You should write to the creditor at the address given for "billing
inquiries," not the address for sending your payments, and include
your name, address, account number and a description of the billing
error. Send your letter so that it reaches the creditor within 60 days
after the first bill containing the error was mailed to you.

Below is the additional information I had previously entered as a comment:

I entered that second email address you listed on the Address line of
Internet Explorer, and up popped http://template-help.com/

I conducted a whois search on this site. You may conduct a search like
this online. The link is http://www.betterwhois.com

Here's the registration info.:

Registration Service Provided By: Inverse Logic, Inc.
Contact: and@site2you.com
Visit: 
	
Domain name: template-help.com

Administrative Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Billing Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Technical Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Registrant Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Status: registrar-lock

Name Servers:
   NS1.DNSMANAGED.COM
   NS4.DNSMANAGED.COM
   NS6.DNSMANAGED.COM
   NS7.DNSMANAGED.COM
   
Creation date: 18 Jul 2003 09:24:25
Expiration date: 18 Jul 2004 09:24:25

If you need any further information, please don't hesitate to click
the "clarify" button.

Thanks,

darrel-ga

Thank. Your research was great, and it went a long way to solving my problem.

I would lke to split the tip between darrel and missy - who both did a
great job. Thanks

I entered that second email address you listed on the Address line of
Internet Explorer, and up popped http://template-help.com/

I conducted a whois search on this site. Here's the registration info.

Registration Service Provided By: Inverse Logic, Inc.
Contact: and@site2you.com
Visit: 
	
Domain name: template-help.com

Administrative Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Billing Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Technical Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Registrant Contact:
   Inverse Logic, Inc.
   Felix Shteyn (and@site2you.com)
   +1.9174770358
   Fax: +1.9174770358
   350 Jordan Road
   Troy, NY 12180
   US

Status: registrar-lock

Name Servers:
   NS1.DNSMANAGED.COM
   NS4.DNSMANAGED.COM
   NS6.DNSMANAGED.COM
   NS7.DNSMANAGED.COM
   
Creation date: 18 Jul 2003 09:24:25
Expiration date: 18 Jul 2004 09:24:25

billmiller-ga,

FYI:

I have an AOL account, and so I entered the nbrcan@aol.com address
("Screen name") into the AOL service's Member Profile finder, and the
results do not list any (voluntary) profile information. "nbrcan" is a
valid screen name, however, or a message would indicate otherwise when
scanning for a profile.

omniscientbeing-ga