Hi,
What kind of contract should we make with a Representative who will
sell and give support for a retail software program?

Hello Cesarpinto--

I have spent some time on your question, researched it and your
clarification request you posted as a comment, and have your answer.

There are quite a few contracts I found that may be of interest to
you. I wanted to first find some good sample contracts that you may
use to make your agreement with your contract software employee/firm.

To conduc this research, I initially searched the following terms:
software reseller contract

You may view the results of my search online. The link is
://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=software+reseller+contract

I found some good sample contracts for you to consider and create your own:

http://www.idautomation.com/affiliates/reseller-contract.htm

http://www.jriver.com/products/buy-button-contract.html

http://216.239.39.104/search?q=cache:TlmyfbQCZ_cJ:www.state.ak.us/admin/dgs/cam/pdf/14gti.pdf+software+reseller+contract&hl=en&ie=UTF-8

http://resellers.tucows.com/contracts/

http://www.digicontracts.com/kits/kits_list_separate.aspx

Next, you had asked about support contracts used by companies that
answer questions about any installation problems and customer support.

So, I conducted a Google search of the following terms: software
reseller liability contract

You may view the results of my search online. The link is
://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=software+reseller+liability+contract

I looked over some of these contracts and below are some of the ones
that should be of the greatest help to you.

http://www.ibsoftware.co.uk/web/TC5.htm

http://216.239.39.104/search?q=cache:ibdifQTDFT4J:www.coolfusion.com/ResellerAgreement.pdf+software+reseller+liability+contract&hl=en&ie=UTF-8

http://216.239.39.104/search?q=cache:EgSsN4cWYNMJ:lotus.kofax.com/KOFAX/us/sales/cspApps_KFXUS.nsf/12d1eac335e771c088256cad0065f2de/%24FILE/_4ahpi09h08dpg_.pdf+software+reseller+liability+contract&hl=en&ie=UTF-8

http://216.239.39.104/search?q=cache:u9rZ0DCBGr0J:www.s2inc.com/Downloads/Reseller%2520Agreeement.pdf+software+reseller+liability+contract&hl=en&ie=UTF-8

http://www.xheo.com/reseller/Agreement.aspx

http://216.239.39.104/search?q=cache:EG25Bbg0GhMJ:www.diditbetter.com/OpenDoor%2520Products/OpenDoor%2520Reseller/OpenDoor%2520VAR%2520Program%2520Information.pdf+software+reseller+liability+contract&hl=en&ie=UTF-8

If you need any clarification or additional information, please don't
hesitate to click the "clarify" button.

Thanks,

darrel-ga

There are some good commercial forms available for a fee at
http://contracts.consusgroup.com/categories/kicat_140_1_google.asp

There's a pretty good free form at 
http://www.european-patent-office.org/resell_ps.pdf

If using the European Patent Office form, you would be "EPO" (this
assumes you own the retail software program and want to engage the
Reseller to resell your product).  Also, obviously, in section 17, you
would want to choose the law of the state (or country) in which you
live.

Hi ipfan-ga,
Thank you for your answer.
The european contract is OK.

I would like to ask about a support contract using by a company that
sould answer questions about problems of instalation and help with the
program.

Regards,

Cesar Pinto