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Q: SORBS: does anyone understand how it works?! ( Answered 5 out of 5 stars,   0 Comments )
Question  
Subject: SORBS: does anyone understand how it works?!
Category: Computers > Internet
Asked by: nautico-ga
List Price: $5.00
Posted: 04 Mar 2004 13:33 PST
Expires: 03 Apr 2004 13:33 PST
Question ID: 313489
SORBS (Spam & Open Relay Blocking System) seems to behave in a manner
that throws the baby out with the bath water. Do any of you understand
why I might suddenly be unable to transmit email to a particular
addressee as a result of action by SORBS, and also how one would go
about disabusing SORBS of the notion that I'm a spammer?

See: www.dnsbl.sorbs.net

Request for Question Clarification by hammer-ga on 04 Mar 2004 13:41 PST
Because that addressee's mail server rejects any email from a server
listed by SORBS. I don't agree with the methods employed by
SORBS/ORBS/MAPS etc., but the problem is not that they made a list.
The problem is that some mail servers choose to use that list to
filter email.

The SORBS site is very clear about exactly how you (or your outgoing
mail server) got on their list and how you go about getting off the
list. What do you need clarified?

- Hammer

Clarification of Question by nautico-ga on 04 Mar 2004 14:16 PST
I ran my IP address (24.26.23.4) in the SORBS finder and got following results:

24.26.23.4 found in Dynamic IP Space (Cable, DSL & Dial Ups)  
 
Address or Block 24.26.20.0 / 22 

Information Dynamic IP address, use your ISPs mail server 

Entry Created Tue Oct 21 01:16:33 2003 GMT 

Last Updated Tue Oct 21 01:16:33 2003 GMT 
 
I next checked the "details" and got following:

Dynamic User/Host List Database (DUHL)   

Listing is performed manually after contact from netizens or ISPs to
indicate space of a dynamic nature.

Delisting is a manual process and will only be performed when the IP
block owner contacts a SORBS admin to indicate the addresses listed
are static.

ISPs you are encouraged to submit lists of both you Dynamic and Static
address space as the we like to ensure that there are no incorrect
listings. This can be done when ever you are ready as the database
changes from day to day when ever a new update is required.

Note: This list should not list static address space - even dialups.
This is for any Dynamic Address space, this includes DHCP assigned LAN
based computers.

I'm having trouble interpreting the "details." Should I simply call my
ISP (Time-Warner Roadrunner) and ask them to get me off the list?

Request for Question Clarification by hammer-ga on 04 Mar 2004 15:00 PST
I'd start with contacting your ISP and telling them that you are on
the SORBS list. If you don't get anywhere with that, you can contact
SORBS at http://www.dnsbl.us.sorbs.net/cgi-bin/mail and try to get
some help with them. Make sure you send the form to the DUHL queue by
selecting DUHL form "To:".

Good luck with this. I had to get a server off the ORBS list, and it
was quite a trial. It may take some time.

- Hammer

Clarification of Question by nautico-ga on 04 Mar 2004 16:42 PST
Many thanks, and please make that your answer. I have emailed
Time-Warner Roadrunner with an account of this problem and hope I get
a helpful response. If not, will call a RR techie. If that doesn't
solve the prob, I'll approach SORBS directly, as you suggestt.

Clarification of Question by nautico-ga on 06 Mar 2004 06:27 PST
I called RR and was told the problem was at the other end, so have
alerted my correspondent to that fact.
Answer  
Subject: Re: SORBS: does anyone understand how it works?!
Answered By: hammer-ga on 06 Mar 2004 06:50 PST
Rated:5 out of 5 stars
 
Nautico,

Per your request, I'm posting my clarification as an answer. Be
prepared for some passing of the buck with the ISPs. Your ISP (Time
Warner) will insist that the problem is at the other end, because the
ISP of the person you are emailing checks incoming mail against the
SORBS list. The other person's ISP will insist that you are to blame
for getting on the spammer list in the first place. You may need to
get RR to assign you a new IP in an non-SORBS-listed block, or your
correspondent may need to convince his ISP to stop "helping" him with
his email.

- Hammer

---------------------------------
I'd start with contacting your ISP and telling them that you are on
the SORBS list. If you don't get anywhere with that, you can contact
SORBS at http://www.dnsbl.us.sorbs.net/cgi-bin/mail and try to get
some help with them. Make sure you send the form to the DUHL queue by
selecting DUHL form "To:".

Good luck with this. I had to get a server off the ORBS list, and it
was quite a trial. It may take some time.

- Hammer
nautico-ga rated this answer:5 out of 5 stars and gave an additional tip of: $5.00
Thanks. I'm not going to give up!

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