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Q: Research on reference models (Business Process Documentation) ( Answered 5 out of 5 stars,   3 Comments )
Question  
Subject: Research on reference models (Business Process Documentation)
Category: Business and Money > Consulting
Asked by: untersuchen-ga
List Price: $50.00
Posted: 23 Jun 2002 01:24 PDT
Expires: 23 Jul 2002 01:24 PDT
Question ID: 31835
I am doing exploratory research for a Phd. At this stage in broad
terms the focus is on the use of reference models to speed up the
documentation of business processes for implementation of, for
instance an ERP solution like SAP. Alternatively how reference models
assisted to re-engineer current business processes. If I could get
information on what reference models are available (can be industry
specific), focus of current research and how to access articles
focusing on this topic.
Answer  
Subject: Re: Research on reference models (Business Process Documentation)
Answered By: walts-ga on 23 Jun 2002 07:35 PDT
Rated:5 out of 5 stars
 
untersuchen-ga -

You asked for information on the availability, use, current research
focus, and access to articles concerning business process reference
models and their affects on the documentation, implementation, and
re-engineering of current business processes - exploratory work for a
PhD.

Based on my research results, I can see why you picked such a "hot"
topic. Using the broad topics - availability, use, research focus, and
access - here is a summary of what I found and how you can expand this
summary to the extent you feel necessary.

AVAILABILITY
In addition to a variety of topic specific sites and papers (  e.g., a
PDF on IBM Security and Privacy Services For Enterprise Privacy
Architecture - http://www.tivoli.com/products/documents/whitepapers/enterprise_privacy_architecture_overview.pdf
 ), there are sites that are warehousing solutions and providing
keyword search.

One such site is KnowledgeStorm (  http://www.knowledgestorm.com/  ).

Searching on your example of ERP and SAP resulted in 10 categories and
892 solutions. The 10 categories were: Applications & ASPs Services;
Fax Management; Enterprise Resource Planning (ERP); Supply Chain
Management: Production Planning; Application Integration; Electronic
Mail; Enterprise Resource Planning; Application Integration;
Application Planning and Implementation, and; Application Outsourcing.

Looking at the first solution under ERP, I found: Fourth Shift - for
Midrange Manufacturing - A set of integrated applications that tie
together and streamline business processes across your accounting,
engineering, manufacturing, order entry, purchasing and shipping
operations. This helps you to reduce overall inventory levels while
improving cash collection and on-time order shipments.

This information was obtained by Searching Google using: business
process reference model source. More on this under the last topic
ACCESS.

USE
Again, there are a variety of topic specific sites. One such site is
FEDMA, The Federation of European Direct Marketing, and its CCRM
Project, to establish a recommended reference model for multilingual
complaints forms and a set of recommended operating guidelines within
a legal package to be utilised by individual direct marketing
companies using e-Commerce ( 
http://www.fedma.org/code/page.cfm?id_page=259  ).

From a more general point of view, there are organization whose
purpose is the advance of a particular form of process.

One such organization is the Workflow Management Coalition ( 
http://www.wfmc.org/about.htm  ). Their primary mission is to promote
and develop the use of workflow through the establishment of standards
for software terminology, interoperability and connectivity between
workflow products. They were founded in August 1993, as a non-profit,
international organization of workflow vendors, users, analysts and
university/research groups.

This information was obtained by Searching Google using: business
process reference model use. More on this under the last topic ACCESS.

RESEARCH FOCUS
What is the current research Focus? What are "others" looking at.

Educational Institute: From Technology and Management at the
University of Twente in Enschede, The Netherlands ( 
http://www.sms.utwente.nl/frameset.asp?objectID=308  ), "Situation
specific business modelling and enterprise wide systems," Dr. Ir. C.
van Slooten:
 - Purpose: to gain knowledge about situation-specific business
analysis and conceptual modeling before implementing ERP/WFM software;
the differences between the business situation and the implied
reference model; required business redesign to fit the ERP/WFM
software; requirements for improving the ERP/WFM software.
 - Research focus: The focus of this research is on SAP, Baan,
Peoplesoft and similar software and their related reference models. It
must be possible to review a number of projects preparing the
implementation of this kind of software in various types of
organizations, eliciting the problems, mismatches and required changes
of the business process (
http://www.sms.utwente.nl/beheer/webpage/viewmain.asp?objectID=488  )

Private Industry: From Idea Publishing Group, ( 
http://www.idea-group.com/about/  ), and their list of   Journal
Articles: Business Process Reengineering, we find 5 titles with
descriptions. This includes:
 - Integrated Analysis and Design of Knowledge Systems and Processes;
 - The Detection of Data Errors in Computer Information Systems: Field
Interviews with Municipal Bond Analysts
 - Visualized Guidelines for IT-Enabled Process Change, which
includes: Many contributions in the literature of Business Process
Change (BPC) address the questions of why and how to conduct
IT-enabled BPC projects. A relatively underexposed area, however, is
the question of how to formulate an alternative process design.
Therefore, the focus of this paper is to support BPC managers in their
search for (IT-enabled) alternative process design(s). The support
should stem from a set of concretely defined redesign guidelines that
are visualized in simple process charts. These visualized guidelines
should help BPC managers to recognize their applicability in their own
context. The aim of this paper is threefold. First, the literature is
reviewed to formulate a number of IT-enabled BPC guidelines. Second,
these guidelines are visualized in process charts. Third, a case study
is presented to illustrate the applicability of these visualized
guidelines.
 - On Conceptual Micro-Object Modeling, and 
 - Using Harel's Statecharts to Model Business Workflows 

URL is  http://www.idea-group.com/articles/index.asp?id=1  

This information was obtained by Searching Google using: "business
process" reference model "research focus." More on this under the last
topic ACCESS.

ACCESS
How to access articles focusing on this topic? How did I do it.

First I determined the general key words: business process reference
model.

For availability, I added source: business process reference model
source

For use I added use: business process reference model use

For focus I added research focus: business process reference model
research focus, but did not like the results obtained. Thinking about
it, there were two key two-word phrases. By using quotes I could
obtain both phase and word searching. I used: "business process"
reference model "research focus". This searched for: "business
process"; reference; model, and; "research focus".

In all my cases, many sites were suggested. As your research becomes
more specific, by adding additional keywords/key phrases, you can
narrow the results you obtain to "just" those sites that have the best
potential.

untersuchen-ga, I believe this should help you "hit the ground
running" on your exploratory research for a PhD.

Good luck to you!

Regards, walts-ag
untersuchen-ga rated this answer:5 out of 5 stars
Well defined answer focusing on the question requirements.

Comments  
Subject: Re: Research on reference models (Business Process Documentation)
From: mohsen-ga on 23 Jun 2002 02:10 PDT
 
Hi;

I am not an expert in this area but if I got you right, from my
searches,
I found that the most famous (or perhaps a de-facto) reference model
is
supply chain's operation reference, SCOR. you can find an intro on
this link from their site:

http://www.supply-chain.org/slides/SCOR5.0OverviewBooklet.pdf

Also you can find lots PDF's on this reference model by
tring this search term on google: SCOR referece model documentation
://www.google.com/search?hl=en&lr=&ie=UTF-8&q=scor+reference+model+documentation&spell=1

There is also a book with this title that might be worth for you
to take a look at its review:

SAP R/3 Business Blueprint: Understanding the Business Process
Reference Model

And here is a link for this book's review:
http://vig.prenhall.com/catalog/professional/product/1,4096,0135211476,00.html

I am leaving this info as a commnet. However if you need more info's
about
a specific area let me know.

Hope it helps
mohsen,

Google Search Terms: "business process reference model"
Subject: Re: Research on reference models (Business Process Documentation)
From: crowley-ga on 23 Jun 2002 08:59 PDT
 
Hello untersuchen-ga,

Besides the answers provided by mohsen and walts before me, I have
found some concrete reference models which you may also find helpful:

International Benchmarking Clearinghouse Process Classification
Framework.
This model was developed by the International Benchmarking
Clearinghouse (part of the American Productivity and Quality Center)
and by Arthur Andersen. It has about 280 activities. These activities
are all cross-referenced to subactivities of ‘Produce as a business’
or its specializations.
A full description is here:
http://www.apqc.org/free/framework.cfm

Supply Chain Operations Reference (SCOR) model. 
The Supply Chain Council, a trade association of over 400 companies
interested in supply chain management (see www.supply-chain.org),
developed this model. The SCOR model contains standard process
definitions, standard terminology, standard metrics, supply-chain best
practices, and references to enabling information technology. The full
version is available only to members of the Supply Chain Council.

Lean Enterprise Manufacturing model. 
This view has a structure of 'enabling practices' which help to
promote lean processes. It was developed by the Lean Aircraft
Initiative consortium led by MIT.
More information is here:
http://process.mit.edu/eph/Activity.asp?ID=970415113709AB5782 (you
need to register before to access this, here:
http://process.mit.edu/eph/SelfReg.asp)
A summary of a project imlemented with the help of this model is here:
http://www.nsrp.org/projects/lean.html

European Foundation for Quality Management (EFQM) model. 
This view was developed to assess an organization's progress along a
path to excellence. The model is split into 5 'enablers;' leadership,
people management, policy and strategy, resources and processes; and 4
'results;' people satisfaction, customer satisfaction, impact on
society and business results.
More information is here:
http://process.mit.edu/eph/Activity.asp?ID=971114132227AB6478 (you
need to register to access this piece, see before)

Banking Reference Model 
The model has been developed by IDS Scheer AG. This Banking Reference
Model contains central processes of universal banks (combination of
commercial and investment banking). The value activities within the
model have been divided into two categories - primary and support
activities. Further, the added value processes have been split up into
the phases of

- Marketing Preparation
- Customer Contacting
- Customer Consultation
- Order Acceptance
- Order Processing
- Order Monitoring

ARIS Model

Aris is a tool and a model developed by IDS Scheer Ag. More info on
ARIS and SAP are here:
http://www.ids-scheer.com/sixcms/detail.php/5043
You can find several case studies (categorised by functions -
e-business, CRM, Supply Chain Mgt, etc.) at www.processworld.com. You
have to register here to download the cases but it's free :)

TeleSPICE model
TeleSPICE process model is a solution to address the management,
assessment and improvement of Telecommunicaton Service Providers’ key
processes. TeleSPICE process model has two dimensions: the process
dimension and the capability dimension. The process dimension
establishes the processes that a Service Provider should implement.
The capability dimension establishes the roadmap to manage, assess and
improve each process.
more info is here:
http://www.esi.es/Projects/telespice/telespice_process_model.htm

As for business processes in general, you may also find this site
useful:

http://process.mit.edu/eph/Info/Contents.asp

regards,

crowley
Subject: Re: Research on reference models (Business Process Documentation)
From: untersuchen-ga on 24 Jun 2002 10:34 PDT
 
Thank you for the speedy answers. I am currently working with ARIS and
I did pose the question to their representative at the Process World
conference in May. The feedback thus far has been disapointing.One of
the reasons why I started to look for alternatives. I will definitely
visit the websites and let you know.

I will definitely narrow down my focus

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