We live in a rural area with no broadband access. After much
research, I found the dlink di-714 would work with a dial-up external
modem. I can log into the router, but cannot make it dial the modem.
All settings appear correct and the modem tests out okay. I am using
WinXP Home. Any help you could give would be appreciated |
Request for Question Clarification by
aht-ga
on
22 Mar 2004 23:32 PST
Can you clarify what settings you have set in the 714's modem settings page?
As well, what have you set under the Cable/DSL ISP Settings, and the
ISP Additional Settings pages?
Regards,
aht-ga
Google Answers Researcher
|
Clarification of Question by
257roberts-ga
on
23 Mar 2004 18:02 PST
Hi there,
The modem settings page has ISP phone# which I put the # I dial to
connect. I also added my username and put my login password. Idle
time = 3 minutes.
The ISP settings page has a box checked by " Your ISP requires you to
input username and passwork" I have those boxes filled in with my
username and password. Cable/DSL page has a box checked by "Your ISP
dynamically assigns WAN IP address.
I'm wondering if I have the correct modem for this router. It is a
standalone 56K modem. The brand is "Cendyne". It was rather
inexpensive, $10. I am thinking it is working, it grabs the phone
line when a call comes in and it rings more than 4 times. I would
test it with my computer, but my notebook has no serial port. I hope
you can help me out.
|
Request for Question Clarification by
aht-ga
on
23 Mar 2004 20:02 PST
Yes, the CenDyne external serial modem should be suitable for your
needs. It's an amazingly low-priced unit, considering that it is a
V.92 external modem. The AC adapter alone that came with it is worth a
couple of bucks.
You mentioned that the modem picks up the line after four rings; this
implies that the modem itself is functioning. Now, it's just a matter
of getting the DI-714 to talk to it.
Referring to the product manual for the 714 located on DLink's website:
http://support.dlink.com/products/view.asp?productid=DI%2D714
on page 22 I see that there is a checkbox that must be checked on the
modem settings page, in order to use the modem. I presume that you
have checked this box already? You have already mentioned that you
have the rest of the fields filled in correctly.
Also, on the Advanced Settings tab (up at the top), as shown on page
32 of the manual, can you tell me what settings are shown on your
screen?
Thanks,
aht-ga
Google Answers Researcher
|
Request for Question Clarification by
aht-ga
on
23 Mar 2004 20:06 PST
Oh, by the way... on the ISP Additional Settings page, you do not need
to check any of the boxes, or supply any username/password
information. Everything on that page is only used with a broadband
connection, it does not impact your dial-up settings. In fact, please
uncheck the boxes on that page; this will cause the router to default
to looking for a DHCP server on its WAN port; since you hopefully have
nothing plugged into the WAN port, it should then default to using the
dial-up modem (as long as you have the checkbox on the Modem Settings
page checked).
Incidentally... the WAN Ethernet port *is* empty, right? You should
not have anything plugged into there.
aht-ga
Google Answers Researcher
|
Clarification of Question by
257roberts-ga
on
24 Mar 2004 16:33 PST
Hi question answerer!
yes the box is checked to use backup dial-up modem and I unchecked all
the boxes on the WAN page, except the one that says your ISP assigns a
dynamic ISP address, it rechecks itself as you leave that page. I
will need to re-check the advanced modem settings screen and see what
it says. I will reply shortly. I cannot log into the router while I
am online. Also there are no patch cables in any of the ports on the
router, just the modem and the router power cable.
|
Clarification of Question by
257roberts-ga
on
24 Mar 2004 16:43 PST
Hi again,
the advanced modem settings are:115200bps 28/33/56k modem
AT
AT SO=1
ATDT
|
Clarification of Question by
257roberts-ga
on
24 Mar 2004 17:03 PST
HEY HEY !!
Were Making some progress!! When I open Internet Explorer, the modem
is now grabbing the phone line and sounds like it's dialing and making
modem noise. The only thing is, is that the page never loads and then
in a couple of min. the modem hangs up. If you try to reload the
page, the modem will try to grab the line again. I will be out of
town until Thurs. P.M. so don't think I have given up. I'm encouraged
it is doing something now.
|
Request for Question Clarification by
aht-ga
on
24 Mar 2004 17:39 PST
There is a possibility that your dial-up ISP is not using a login
script that the D-Link 714 recognizes. Normally if this is the case,
the ISP would terminate the call after about a minute without any
valid login attempt.
Can you describe how you currently log into your dial-up ISP? I
presume you are simply using the Dial-Up Networking wizard in Windows?
|
Clarification of Question by
257roberts-ga
on
25 Mar 2004 17:48 PST
I usually double click on NetZero icon on my desktop and then once
it's connected, I open Internet Explorer. Now I am just opening IE
and then the modem grabs the line. I'm not sure how to set up the
dial-up networking wizard. If you will give me an idea of what to do,
I will try it.
|
Request for Question Clarification by
aht-ga
on
25 Mar 2004 18:50 PST
Well, that unfortunately explains the problem; NetZero is not a
'typical' dial-up ISP! The NetZero icon you click on launches
NetZero's own dialer (it overlays the Windows Dial-up Networking
system).
Unfortunately, the D-Link 714's backup modem capability assumes that
your dial-up ISP uses a plain-text login to establish a point-to-point
protocol (PPP) session. This is not the case with NetZero, so the
router eventually times-out and hangs up.
In order to use the router for this solution, you will need to
consider changing dial-up ISPs, unfortunately. What region are you
located in? There may be other options available to you.
As well, can you specify which NetZero service level you are using?
Thanks,
aht-ga
Google Answers Researcher
|
Clarification of Question by
257roberts-ga
on
26 Mar 2004 12:18 PST
Hi,
I am using Netzero HighSpeed, which sends the page with low resolution graphics.
I guess I could use AOL they have a local access # in our town, but
they are the only other ISP. Could I set up a new conection in
Windows for Netzero and bypass thier log in icon?
|
Request for Question Clarification by
aht-ga
on
26 Mar 2004 12:47 PST
NetZero can only be used with their proprietary software, due to their
compression and advertising requirements. The NetZero client software
you have installed on your PC does a lot more than just dial the
NetZero number, it also manages their 'high-speed' compression and
feed NetZero with all of your surfing habits so that they can
target-market you in a semi-anonymous manner.
To use the 714's modem capability, you will need to use a dial-up ISP
that does not require the use of specialized dialer programs. Even AOL
can be a problem, because they use a non-standard user authentication
script through their own dialer. I am not certain if the D-Link router
is programmed to handle it, so you may need to get one of those free
CDs that AOL mass-mails every now and then, and sign up for a free
trial (remember to use a credit card that you won't mind cancelling,
since sometimes the AOL customer service reps are reluctant to
actually let you cancel at the end of the trial period).
If you can tell me what part of the US you are in, I can help you see
if there is any other dial-up option available; otherwise, it looks
like you will not be able to accomplish what you are looking for here.
Regards,
aht-ga
Google Answers Researcher
|
Request for Question Clarification by
aht-ga
on
26 Mar 2004 23:56 PST
OK, I've just double-checked, and both NetZero and AOL use proprietary
protocols for their dial-up services, protocols that the D-Link 714
cannot support. So your only option to successfully use the 714 to
share a dial-up connection is for us to find you a new ISP that the
714 can work with.
aht-ga
Google Answers Researcher
|
Clarification of Question by
257roberts-ga
on
27 Mar 2004 07:51 PST
Well, I guess I am stuck, I really like Netzero and used to have
BellSouth DSL, but when I moved into the sticks, it wasn't available,
I guess that's the price I paid for no traffic noise and seeing deer
in the yard. How do I pay you for your time and effort? Will Google
send a bill to me? I gave them my credit card # already. Also if I
have any future questions, could I ask Google for you specifically? I
have broadband in my office and will move the router here so I can use
my wireless notebook. I bet I can't do any better following the
directions for the router than I did at home. You have done an
excellent job. I sometimes ask questions on Google usenet, but this
problem was a bit out of the scope of a quick answer I guess. Let me
know how to pay.
|
257roberts-ga:
I'm sorry that we weren't able to find a good solution to this
problem. With the federal government's initiative to push broadband
further out from the urban areas, hopefully there will be an
alternative for you in the near future. With the recent failures of
some of the wireless-broadband service providers in the US, though, it
may be a while before a reasonable alternative does appear in your
neck of the woods.
The Google Answers service essentially brokers a transaction between a
questioner (such as yourself) and the independent Researchers (such as
myself). Other than the $0.50 listing fee that is charged to all
questions, you only get charged for the list price ($20 in this case)
if a Researcher posts an Answer (Researcher gets 75%, Google Answers
gets 25%). The 'Request for Question Clarification' feature allows us
the opportunity to make sure that your question is fully understood
before an Answer is posted.
Normally, an Answer is a direct response to the question; in cases
such as this one, though, where the scope of the question asks for
help with a specific task that we have now determined cannot be
performed, the Answer is basically our discussion above.
=======================================
Summary of findings:
Through some trial and error testing that I asked you to perform, we
have determined that:
a) the router is properly configured to use a backup external modem
when no broadband connection is found;
(reference: D-Link DI-714 manual found at
http://support.dlink.com/products/view.asp?productid=DI%2D714
)
b) the external modem does dial when prompted by the router;
c) the ISP you use at home, NetZero Platinum, is not compatible with
the router's modem capabilities;
d) enabling the router to work will require switching ISPs to one that
supports a standard PPP session (NetZero and AOL both use proprietary
protocols for their dial-up services).
=======================================
The alternate solution you have decided on, namely using the router at
the office instead of at home, is the probably best for now, given
your satisfaction with NetZero Platinum as your home ISP.
If, in the future, you have other questions that you would like to
post on Google Answers, and you have a specific Researcher you would
like to direct it to, the best approach is to include the Researcher's
name in the subject line, for example:
"For aht-ga: Phase II of our wireless router question"
That way, other Researchers will note that you are asking for a
specific Researcher who has past history working with you on a
problem, and allow the Researcher the opportunity to pick up the
question the next time they are online. While the system does not
actually inform me when a client requests me in particular, I almost
always find the questions when the subject line includes my name
specifically.
Incidentally, when you do move the router to your office, please make
sure that you take the necessary security precautions so that your
wireless network is not compromised. The simplest way is to use WEP
encryption, as described in the D-Link manual. Additional steps to
take include disabling the broadcasting the SSID of the router after
you have gotten the connection working, and even using any
restrictions available in the router configuration to limit access to
specific PCs only (through MAC address filtering).
I hope that this discussion has been helpful for you!
Regards,
aht-ga
Google Answers Researcher |
