Can?t get Acrobat Distiller to work on Windows 2000 server

We have a Windows 2000 server, that we access mostly through Terminal
Services.  I can?t seem to get Adobe Acrobat to work on there.

Even you are logged in as the Administrator, it doesn?t work.  It
doesn?t work in any program.

If I open a Word XP, or even notepad, and hit print, and pick Acrobat
Pro from the list of printers, it says:

There was an error found when printing the document ?Microsoft Word ?
Document 1? to My Documents\*.pdf.
Do you want to retry or cancel the job?

There is then a Retry button and a Cancel button.  Retry does the same thing.


 


We are up to date on Windows 2000 server service packs.

I have tried installing the following vers of Acrobat Distiller Pro:
5.0
6.0
6.0.1 (with all the latest updates).

Same problem, same error message.


Tried changing various settings in the print dialog box properties, but no change.

Help!

Thanx in advnce

Your problem is that you don't have the file "acrotray.exe" loaded in
the startup configuration.  You need to make sure that it is loaded by
downloading msconfig.exe here:

 ftp://ftp.micro-solutions.com/software/backpack/utilities_misc/msconfig.exe

and ensuring that acrotray.exe is loaded under startup.

I found acrotray.exe in the distller folder.  I made an alias into the
startup folder of the all users profile.  Then I manually ran it and
tried to make a pda.  same problem.

I tried the msconfog, but it didn't list acrotray.

help!

As was mentioned previously, acrotray.exe is what Adobe points to.

http://www.adobe.com/support/techdocs/2bc3a.htm

However, if that doesn't work, they recommend uninstalling Acrobat,
then reinstalling.  This is the only document I found at Adobe
adressing this problem, so I hope it points to the solution.

Good luck.