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Q: Problems with my Rio Receiver Ethernet port ( No Answer,   0 Comments )
Question  
Subject: Problems with my Rio Receiver Ethernet port
Category: Computers > Hardware
Asked by: sherpaj-ga
List Price: $6.00
Posted: 23 Mar 2004 21:11 PST
Expires: 22 Apr 2004 22:11 PDT
Question ID: 319875
Problems with my Rio Receiver Ethernet port

I have a Rio Receiver that I love.  it sits in the cabinet in the
living room with my stereo.  One day it just stopped working.

The Ethernet port on it seems to be bad, because now when it boots, it
can?t get an IP or find a server.  I have 2 laptops on the same
Ethernet network, and they are also DHCP, and they get IP and find the
same server no prob.

Since it just happened, my guess is the Ethernet port is the cause. 
Is there a way to  blast it via a firmware upgrade? Is there any other
fix.  I hate to have to go out pay another $100-$150 for a new one. 
That is what I got it for.



Help!

thanx in advnce

Request for Question Clarification by aht-ga on 23 Mar 2004 21:48 PST
If you have not made any changes to the configuration, then it might
actually be a hardware failure. Have you tried 'wiggling' the cable in
the port to see if a connection is momentarily made? If you are lucky,
it's simply oxidation on the contacts.

Request for Question Clarification by snapanswer-ga on 24 Mar 2004 10:55 PST
Along the lines of aht-ga's suggestion, can you temporarily try
unplugging the ehternet cable from one of the laptops that is working
and plugging it into the Rio.  If that works, then you will know it is
the ethernet cable and you can pursue a replaement.

Clarification of Question by sherpaj-ga on 27 Mar 2004 00:46 PST
tried both ideas, no luck.

Request for Question Clarification by aht-ga on 27 Mar 2004 16:41 PST
sherpaj-ga:

There should be a 'LINK' light on the RIO, when you plug in the
Ethernet cable does the LINK light come on? Are you able to use the
Ethernet cable with one of your laptops to acquire a DHCP-assigned
address from your router?

Have you tried using a cross-over cable, and a DHCP server running on
your laptop (for example, if you turn on Internet COnnection Sharing
on a laptop running Windows XP, and use it to share either a wireless
or dial-up connection with the Ethernet port on your laptop, this will
activate the DHCP server in Windows XP)?

Clarification of Question by sherpaj-ga on 28 Mar 2004 00:50 PST
yes, the link light comes on.  havn't tried a separate dhcp server yet.

Request for Question Clarification by aht-ga on 28 Mar 2004 02:04 PST
Well, if the LINK light comes on, that tells us two things:

- the RJ45 port is functioning;

- the Ethernet cable is physically good, as it is able to create a
physical connection between the RIO and your router.

So, the problem is indeed a logical problem; it might be the firmware
in the RIO, or it might be a problem in your router.

Can you tell me what make and model your router is, so that we can see
if there is a debugging method available? In particular, many routers
have onboard logging of connection attempts, we need to see if the
router is receiving any requests for an IP address from the RIO.

Thanks,

aht-ga
Google Answers Researcher

Clarification of Question by sherpaj-ga on 28 Mar 2004 19:50 PST
Thanks for you continued help.  much appriciated.

The router is a brand new Linksys Wireless Router with 4 port switch. 
I loaded the latest firmware when I installed it 1.5 months ago.  I
don't ave the model number handy but there is only one such 4 port
802.11b wirless router.  Starts with a B I think.

thanks

Request for Question Clarification by aht-ga on 28 Mar 2004 21:36 PST
In your Linksys router's web-based configuration screens, please click
on the DHCP tab, and click on the DHCP Clients Table button to pop-up
a list of the current assigned IP addresses given to your clients.
Confirm whether or not the RIO appears on this list.

Also, go to the Log tab, click on both the Incoming and Outgoing Log
buttons to see if any requests are recorded coming from the RIO.
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