dovidl-ga:
The difference between the Wireless Internet package(s) and the Data
Connect package is that the Wireless Internet package allows you to
use your t616's built-in browser to access compatible webpages on the
Internet, while the Data Connect package would allow you to use your
t616 as a modem for a laptop or PDA. With the Wireless Internet
Express service that you currently use with your phone, WAP/WML
requests are sent from your browser to a WAP gateway located in
Cingular's network; this gateway, in turn, accesses the web page that
you are requesting, strips it down to a WAP/WML presentable format,
then sends it to your phone. This stripping exercise is usually based
on your phone's capabilities as determined by the network servers and
the MIME header support types that your browser transmits; it helps to
keep your MB quota consumption at a minimum.
The package that you need is the Data Connect package, as you indicate
you wish to use the t616 as a modem for your HP iPAQ h2215. With this
package, your modem will present itself as a modem device through IRDA
and Bluetooth to any compatible device in the area. When it receives a
request (through IRDA or Bluetooth) to broker a data connection, it
will contact your service provider's network and request that a data
session (using General Packet Radio Service, GPRS) be opened. During
such a session, the phone simply relays data requests that it receives
from your device(s) to the network, which in turn routes the request
through the Internet to its ultimate destination (and vice versa). The
symptom that you describe, ie. the error message "GPRS request
rejected", implies that you either do not have the Data Connect
package in your subscription, or that it is not set up properly on the
network servers.
The Data Connect service that you will need can be added onto your
existing voice plan. The pricing is described in the bottom section of
this webpage:
Cingular Wireless - Data Connect Pricing
http://www.cingular.com/business/data_connect_rate
(see Data Connect Add-on Feature pricing section)
Please note that this is over and above the Wireless Internet Express
portion of your existing subscription, so at a minimum you will have
to pay an additional $6.99/mo. (for a 1 MB quota, $0.01/kB overage
charge).
It is a bit of a concern that the Cingular customer support folks did
not review this with you when you called them, but there is a
possibility that they just aren't familiar with the data plans and
using cell phones as data modems. However, to add the Data Connect
feature to your phone, you will need to contact Cingular's customer
service to request that they modify your account to include it. Before
you do so, please confirm that GPRS service is indeed available in
your area by looking at the GPRS coverage maps here:
http://www.cingular.com/beyond_voice/wi_availability
- http://www.cingular.com/download/GPRS_coverage_leg.pdf
- http://www.cingular.com/download/GPRS_coverage_410.pdf
Of course, the better way to confirm that you are in a coverage area
is simply to look for the GPRS indicator on your phone's screen. If it
is there, you are in a GPRS coverage zone.
According to this webpage:
http://www.cingular.com/business/data_connect_req
The Data Connect Kit should include a USB cable compatible with your
phone, and software for a PC to recognize the t616 as a USB modem. If
you do not intend to use your modem with a PC/laptop, you should be
able to avoid buying the Kit.
Finally, in case you run into a less-than-knowledgable rep (and given
turnover rates in the wireless industry's customer service groups,
it's more the rule than the exception), here is a discussion thread on
Howard Forums (*THE* place to find info online for cell phone related
issues... if you can understand what most of the users are saying,
that is!) where the necessary feature codes are mentioned:
http://www.howardforums.com/showthread.php?postid=2328294
(scroll down to post by user 'selah', subject 'Hooray!')
-----
"...3 codes are actually needed.
provision GPRS (WIXP)
data connect (WIXD) ...and
data volume detailed billing (WXB).
I guess data connect (WIXD) has taken the place of (WIXC), and it
explains why my features said
WIX EXTENDED INTERNET $0.00
WIX DATA CONNECT $0.00
WRLSS INTRNT XPRS PAY PER USE $0.00
She noted that my account didn't have the detailed billing (which is
why I never knew what you were talking about with the different
minutes). She added that, checked to make sure I was registered on
mywirelesswindow and everything kicked in!"
------
In any case, you may wish to use Cingular's business solutions contact
form to send in your request, as there is a higher likelihood that a
representative familiar with their business data services will handle
your request this way. The contact form is located at:
http://www.cingular.com/business/contact_us
Good luck with this! Please let me know using the "Request
Clarification" button above if any part of this Answer is unclear,
prior to rating and accepting it.
Thanks,
aht-ga
Google Answers Researcher |
Clarification of Answer by
aht-ga
on
29 Mar 2004 18:00 PST
It seems that they may be thinking that when you say HP iPAQ 2215,
that you are referring to a laptop. And it is quite possible that when
you tell them that it is a PDA, they still think you are referring to
a laptop. That may explain why they insist you need their software.
However, as their software is basically a set of drivers and a wizard
to set up another Network Connection, it should not be necessary even
if you are using a laptop. The drivers can be found online.
One thing that I neglected to confirm with you is that you have
already been to the http://www.mywirelesswindow.com website and
created a user acount there. That is the Cingular website for
configuring your wireless web settings (when surfing through your
phone's built-in browser). If you have, then please take a look at the
following page:
http://www.howardforums.com/showthread.php?s=&threadid=191704
In particular, scroll down to the posts by user 'breaux124', and make
sure that your phone settings match those described there.
Please let me know if this helps.
Regards,
aht-ga
Google Answers Researcher
|