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Q: Canadian Drug companies ( No Answer,   5 Comments )
Question  
Subject: Canadian Drug companies
Category: Health > Medicine
Asked by: mtngal-ga
List Price: $5.00
Posted: 04 Apr 2004 09:09 PDT
Expires: 04 May 2004 09:09 PDT
Question ID: 324973
Can you find out if Medcentercanada.com is a legitimate drug company
and can be trusted?
Answer  
There is no answer at this time.

Comments  
Subject: Re: Canadian Drug companies
From: aht-ga on 04 Apr 2004 16:42 PDT
 
mtngal:

The 'medcentercanada.com' website does not appear to be online any
more. However, if you are wondering whether 'medcentercanada.com' is a
legitimate online pharmacy, please note that the current legislative
and regulatory conditions on both sides of the US-Canadian border have
made it extremely difficult for Canadian online pharmacies to conduct
business.

Can you perhaps provide some additional information and context for
your question, such as why you are asking it? It may help in getting
you an Answer.

Thanks,

aht-ga
Google Answers Researcher
Subject: Re: Canadian Drug companies
From: alkali-ga on 05 Apr 2004 17:53 PDT
 
Mountain Gal,

Whenever you need to find out more about a web site, remember that you
can check the domain record at Network Solutions (or the appropriate
registrar).

Go to http://www.networksolutions.com/en_US/whois/index.jhtml and type
in the domain name you are looking for.

The result for medcentercanada.com gives the following information, in part:

Domain MEDCENTERCANADA.COM
Date Registered: 2002-11-21
...
Glassey Consulting
Alex Glassey
44 Armour Crescent Winnipeg MB R3J 3P6 CA
2048968878  2048318593

The last two numbers are probably telephone numbers.

This listing tells us that the domain has been registered since
Noveber of 2002, so they have at least been around that long. You also
have a physical address for one of the principals of the company. This
can be reassuring.

Searching Google for "Alex Glassey" yields further information:

It looks like he runs other web sites which appear to be in the same business:

http://www.medstoreusa.com/e_index.html
http://www.medcenterstore.com

And some personal background:

http://www.glasseyconsulting.com/whoweare2.htm

Including a picture of Mr. Glassey. The google search, at first
glance, does not turn up any worrisome information about Mr. Glassey
or his company. The fact that the medcentercanada.com web site appears
to be down may not bode well for the health of the company, but keep
in mind that web sites can be down for all sorts of technical reasons
that have nothing to do with corporate health.

If you can't get to the web site, and you would like to confirm that
the information we have found so far is correct, there is always the
google cache at:

://www.google.ca/search?q=cache:4cwdLxwP8HIJ:www.medcentercanada.com/contact/++site:www.medcentercanada.com+%22contact%22&hl=en&ie=UTF-8

This also gives us a handy 1-800 number that you can call to find out
why the web site is down.

To get to the Google cache, remember to click on the word, "Cached" in
the Google listing.

In case the web site has gone from the Google cache (perhaps it has
been down too long) you can try the Wayback Machine. Here is what
medcentercanada.com looked like in February of 2003:

http://web.archive.org/web/20030214133617/http://www.medcentercanada.com/

Interestingly, the Wayback Machine has no entries available prior to
this date. The index is not necessarily complete, however, this may
indicate that the site first conducted business about one year ago, an
important point in judging the stability of the company.

The Google cache gives a street location for MedCenter Canada.com:

MedCenter Canada 76 - 1313 Border Place
Winnipeg, MB R3H 0X4

This is given explicitly as a mailing address. Now that we know where
medcentercanada.com is based, we can start looking for more
information about the business.

The Better Business Bureau of Manitoba does not list
medcentercanada.com or the  pharmacy listed at the bottom of each
medcentercanada.com page, Medcenter Store, as a member:

http://www.bbbmanitoba.ca/member_directory_cat_6390-7185.html

Neither do they list any organization that is obviously related. This
is not necessarily a problem. Many fine businesses are not members of
the BBB.

Health Canada has a great page about buying drugs on line. It is at:

http://www.hc-sc.gc.ca/english/iyh/medical/internet.html

Among their recommendations are:

Do not do business with a Web site that:

    * refuses to give you a street address, telephone number, and a
way of contacting a pharmacist
    * offers prescription drugs without a prescription, or offers to
issue a prescription based on answers to an on-line questionnaire
    * claims to have a ?miracle cure? for any serious condition
    * sells products that do not have a DIN (see below) issued by Health Canada

They also provide a list of "COMPANIES THAT HOLD A DRUG ESTABLISHMENT
LICENCE AS OF 2003/09/22". It is more recent than the oldest page for
medentercanada.com at the Wayback machine, and Medcenter (in any form)
does not seem to be on it, but that probably means nothing. Assuming
the information on their web site is accurate, they are almost
certainly operating out of a provincially, rather than federally,
regulated pharmacy.

The street address, on the other hand, seems to be slightly wrong. It
is given as 1313 Border Place, when in point of fact it is probably
Border Street. You can map it with mapquest:

http://www.mapquest.com/maps/map.adp?formtype=search&countryid=41&addtohistory=&country=CA&address=1313+border+place&city=winnipeg&state=mb&zipcode=R3H+0X4&submit=Get+Map

Here is a picture of the building:

http://www.morguardreit.com/cgi-bin/property.pl?008

This is an office buiding. It does not appear to be retail space, so
the question arises whether Medcenter Store is an actual store.

Also, the medcentercanada.com web site does not appear to mention DIN
numbers, but that does not mean that they are selling drugs without
DIN numbers, simply that theese are not made available prominently on
the web site.

The Manitoba Pharmaceutical Association, the agency that licences
pharmacies in the province of Manitoba, doesn't have a web site yet.
Nevertheless, their list of licensed Manitoba pharmacies can be
downloaded from the NAPRA web site here:

http://www.napra.org/docs/0/203/204.asp

The medcentercanada.com web site says: "All medications are dispensed
from our licensed Canadian Pharmacy. "

I have looked all through the list, and I cannot find an entry for
Medcenter or Med Center or Medcenter Store. Neither is there a
licensed pharmacy at any of the locations I have from the foregoing.
The FAQ from the Medcenter web site neatly sidesteps this question:

://www.google.ca/search?q=cache:dJsGgprBlUsJ:www.medcentercanada.com/faq/++site:www.medcentercanada.com+%22contact%22&hl=en&ie=UTF-8

Quote:
Q: Are you licensed?
A: Yes. All of your prescriptions are reviewed and filled by
government licensed pharmacists and physicians.

This answer neglects to provide a 5-digit Manitoba pharmacy license
number, which would certainly make searching easier. That, along with
the fact that the list of licencees fails to mention Medcenter, leads
me to ask whether medcentercanada.com is, in fact, a provincially
licensed pharmacy.

You asked if Medcentercanada.cam was a legitimate company, and if it
could be trusted. In some sense, these facts should speak to those
questions. If by 'legitimate' you mean are they a licensed pharmacy,
then so far as I can determine from the information provided by the
web site, they are not. As to 'trusted', I cannot say. You will have
to draw your own conclusions.

I have not tried to contact them in person, nor am I likely to be able
to do so since their web site seems to be down. They may have
excellent answers to the questions I have raised. You may wish to ask
them yourself.

Alan Kali
Subject: Re: Canadian Drug companies
From: littlefield-ga on 22 Apr 2004 12:29 PDT
 
This company is terrible.
I emailed my order to them as per their instructions on
They charged my credit card.
Several days later, I logged on to check the status of my order and it
said they were still waiting for my Rx.
I emailed them.
The told me that they couldn't open my MS word document.
I emailed again.
Then they told me that an attachment could contain a virus so they had
a policy of not opening attachments. (so why did they tell me to email
it in the first place?)
I then went down the street to fax my Rx. The fax went through, I have
the receipt. That was April 15.
Today, April 22, I called and they informed me that they are still
waiting for my fax. Couldn't talk with a supervisor since everyone was
'in a meeting.'
My account was charged on April 9th; today, April 22 I cancelled my
order and will wait several weeks for a refund, if it ever shows up...
Try your luck at a different company!
Subject: Re: Canadian Drug companies
From: mtngal-ga on 24 Apr 2004 22:05 PDT
 
You asked  why I am asking.  What possible  effect could this have on the answer????
Subject: Re: Canadian Drug companies
From: aglassey-ga on 19 May 2004 22:11 PDT
 
I am the president of MedCenter Canada Inc.

MedCenter is, indeed, a legitimate, thriving, Canadian company
incorporated in Manitoba, Canada in January 2003.  MedCenter's focus
is to provide marketing and call center services on behalf of several
licensed Canadian pharmacies.  Some of these are listed on our two
flagship websites, www.medcentercanada.com and www.medcenterstore.com.

These two sites are unable to be seen in Canada as we don't market to Canadians.

You may contact us directly, toll-free, at 1.800.442.9585 or fax us,
toll-free, at 1.800.442.4009, or email us at info@medcentercanada.com.
 My direct line is 1.204.940.1573;  my direct email is
alex.glassey@medcentercanada.com.

I am unable to respond to littlefield's comments publicly as to do so
without his/her permission would violate Canadian personal health
information privacy laws.  However, we have many thousands of
satisfied customers and I invite you to call us and discuss any aspect
of our business with us.

Alex Glassey
President
MedCenter Canada Inc.
Winnipeg, Canada

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