Clicking an Email address does not get a blank Email form. [Outlook
2002. O.S. Windows XP Home]
When I click on name@server.com, for example, I get the Outlook Today
page, when I should get a blank Email form with name@server.com in the
To: field.
This problem is not always consistent. Recently, I Restored my
computer to an earlier date (using the Windows XP Restore function).
For a couple of days, clicking an Email address worked perfectly,
opening a blank Email addressed to the address I clicked on. The next
day, it reverted back to the old problem, presenting the Outlook Today
page instead of a blank Email form. This is a frustrating problem. |
Clarification of Question by
web7-ga
on
22 Apr 2004 22:16 PDT
If my problem description is not clear, please ask for a clarification.
|
Request for Question Clarification by
hummer-ga
on
23 Apr 2004 05:20 PDT
Hi web7,
I found this on a forum - hopefully it will help -
Subject: Re: Clicking Email address does not open a blank email
Newsgroups: microsoft.public.outlook
Answer:
Open My Computer
Select Tools | Folder Options | File Types
Scroll through the list and select the entry for URL:MailTo Protocol
Select Advanced | Edit
Make sure the following is in the Application used... field:
"C:\PROGRAM FILES\MICROSOFT OFFICE\Office11\OUTLOOK.EXE" -c IPM.Note /m "%1"
**Note - the path to your Outlook.exe file may be different. You need to
verify the correct path to enter on your PC.
http://groups.google.ca/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&selm=uJtUdWjHEHA.4088%40TK2MSFTNGP10.phx.gbl
Please let us know how that goes - I'm sorry that it has taken so long
for your GA question to receive a response.
Good luck,
hummer
|
Clarification of Question by
web7-ga
on
24 Apr 2004 20:49 PDT
Response to Hummer's Request for Clarification:
Thank you for the tip. I tried it without success. My version of
Windows XP does not offer the action path choices listed in your tip
(i.e. from My Computer, there was no "Select tools > folder options >
file types" etc. choices available). Therefore,I could not carry out
the instructions.
However, a couple of days ago, I downloaded and installed Office
Service Pak 3, which, apparently, cured the problem, as I have not
experienced it since! Now, every time I click on an Email address, I
get a blank, addressed Email form. How nice for a change for Outlook
to work as it's supposed to.
Thanks, WEB7
|
Request for Question Clarification by
hummer-ga
on
25 Apr 2004 05:07 PDT
Dear Web7, thank you for letting us know how you solved your problem -
perhaps your experience will help others. Now, it would be best to
"expire" your question since you no longer need help.
Just a note for any future GA questions you may post: had you let us
know that my suggestion didn't work for you, we would've continued to
look for an answer - there is no limit to the number of clarifications
that you can post in order to receive satisfactory results.
Thank you for your thank you.
Sincerely,
hummer
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