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Q: Unable to connect to the internet ( Answered 1 out of 5 stars,   1 Comment )
Subject: Unable to connect to the internet
Category: Computers > Operating Systems
Asked by: megatron34-ga
List Price: $40.00
Posted: 14 Apr 2004 14:16 PDT
Expires: 14 May 2004 14:16 PDT
Question ID: 330277
I can only connect to the internet while in "safe mode with
networking", why?  I am using windows 2000 pro the machine is a PII
with 256 meg ram.  I have reloaded windows and completed numerous
current virus checks to no avail.  While in normal mode the computer
has an ip address and can communicate with others in our network but
will not connect to the internet except as mentioned above.  While in
normal mode it will release and renew ip's with no problem.

Request for Question Clarification by sublime1-ga on 14 Apr 2004 17:15 PDT

If it will release and renew the ip address,
the next step is to try pinging an internet
site. Open a DOS window and type:

Whether you get a reasonable response, 31-47ms,
or a timeout response, come back here and post
the results.


Clarification of Question by megatron34-ga on 15 Apr 2004 08:21 PDT
When in safe mode with networking it can ping any address however when
in normal mode it can only ping itself yet it can see and log on to
other computers in the local network while in normal mode.

There is no software firewall set up on this computer it is part of a
hub connecting through a router.  BTW the router shows this computer
as active and has given it an appropriate ip but when in normal mode
this computer can not see the router.

This problem occured when this computer was still using windows 98 SE
and was told perhaps if I was to upgrade the OS to Windows 2000 pro
this would help.  It has not.  I would like to resove this problem
without having to completely wipe the hard drive and do a complete
reinstall of windows.
Subject: Re: Unable to connect to the internet
Answered By: funkywizard-ga on 16 Apr 2004 03:35 PDT
Rated:1 out of 5 stars
Upon searching for someone with a similar problem to yours, I came
upon this website:
whereupon the only fix I heard of was first off for viruses (probably
not your problem) and possibly winsock. A user posted a link to the
following file which may help:

As a general rule, I would look in your connection properties for the
connection and look for things like "qos packet scheduler" "802.1x
authentication" or "internet connection firewall" and disable those.

If none of these work for you, please let me know and I will try to
find some more things to try to help you.

Search strategy:

Request for Answer Clarification by megatron34-ga on 19 Apr 2004 14:19 PDT
I followed the links recomended but found no indication of a virus or
trojan.  I also downloaded and ran winsockfix with no change.  As to
the connection properties... are you refering to the network
connection properties?  If so I have no reference to qos packet
scheduler or 802.1x authentication or internet connection firewall

Clarification of Answer by funkywizard-ga on 19 Apr 2004 15:59 PDT
Have you tried changing which pci slot the network card is installed
into? That usually resets the drivers and a variety of other things
and has a good chance of fixing the problem.

Request for Answer Clarification by megatron34-ga on 20 Apr 2004 08:10 PDT
I have tried different slots as well as new "NIC" cards with out any
success.  Also I have gone to the card vendors site to make sure I
have the latest drivers in case that might have been the issue.  I
know it seems that my only choice is to wipe the hard drive and start
again but thats not what I want to do.

Clarification of Answer by funkywizard-ga on 20 Apr 2004 14:45 PDT
in that case, is there any difference in the connection properties
dialog setting when you are in safe mode than what those settings show
up as when not in safe mode?

also, while in safe mode, you should go to the device manager and
remove any nic cards from the list of devices that you no longer have
installed. those dont show up in normal mode, but even though they
don't show up they are still there and can cause a conflict. in safe
mode they show up as kind of ghost entries.

Request for Answer Clarification by megatron34-ga on 20 Apr 2004 16:55 PDT
When in safe mode device manager only shows the NIC that is installed
I was carefull to remove all when I switched out the cards.  I've
tried 3.

As for as the connection properties while in safe mode versus normal
mode they are both identical including the advanced sections
megatron34-ga rated this answer:1 out of 5 stars
Didn't continue with problem even after request for my response.

Subject: Re: Unable to connect to the internet
From: petesampras-ga on 14 Apr 2004 19:16 PDT
I am not sure about your version of OS but is the  interet connection
firewall disabled?

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