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Q: I cannot get to G-Mail Website ( No Answer,   1 Comment )
Question  
Subject: I cannot get to G-Mail Website
Category: Computers > Internet
Asked by: scoobydue-ga
List Price: $2.00
Posted: 26 Apr 2004 13:32 PDT
Expires: 01 May 2004 02:04 PDT
Question ID: 336566
I cannot reach the gmail.google.com website from any of my computers
at home.  I get an "operation timed out" from Firefox browser and a
"page cannot be displayed" from Internet Explorer.

I can reach gmail from work.  All I can think of is a Firewall issue
with my Linksys router at home.  Agree?  Is there a setting to change?
 Or is it another issue?

It wouldn't be my disabling of Windows Messenger, would it?  I used a
tool from grc.com to disable messenger.

Request for Question Clarification by denco-ga on 26 Apr 2004 14:32 PDT
Howdy scoobydue-ga,

Probably not the problem since you posted your question above, but are you
having any problems getting to secure pages?  Try going to the following
page and make sure that's not the problem.  Thanks!

https://secure.ldti.com/test-certificate.html

Looking Forward, denco-ga - Google Answers Researcher

Clarification of Question by scoobydue-ga on 27 Apr 2004 03:57 PDT
The secure site worked OK.

Here is a traceroute... maybe gmail is not running.  But I swear it
works from the office.  I will check the office again today:

IP address: 216.239.57.107
Host name: gmail.google.com

TraceRoute to 216.239.57.107 [gmail.google.com]
Hop	(ms)	(ms)	(ms)		IP Address	Host name
1	0	0	0		66.46.176.3	-
2	0	0	0		216.191.97.45	pos5-2.core2-mtl.bb.allstream.net
3	0	15	0		216.191.65.217	srp2-0.core1-mtl.bb.allstream.net
4	0	16	0		216.191.65.173	pos2-1.core2-tor.bb.allstream.net
5	0	16	15		216.191.65.243	srp2-0.gwy1-tor.bb.allstream.net
6	16	15	16		12.125.142.5	-
7	16	15	32		12.123.5.222	gbr6-p80.cgcil.ip.att.net
8	31	16	15		12.123.6.69	ggr2-p3120.cgcil.ip.att.net
9	31	16	15		208.175.10.93	dcr1-so-3-3-0.chicago.savvis.net
10	78	63	78		208.172.146.99	dcr1-loopback.santaclara.savvis.net
11	78	79	78		208.172.156.74	bhr1-pos-0-0.santaclarasc5.savvis.net
12	203	78	78		216.34.3.98	csr23-ve240.santaclarasc4.savvis.net
13	78	78	78		64.41.216.142	-
14	Timed out	Timed out	Timed out			-
15	79	78	62		216.239.57.107	gmail.google.com

Clarification of Question by scoobydue-ga on 27 Apr 2004 04:17 PDT
It does Ping however (cut/pasted):

Ping 216.239.57.107

[gmail.google.com]

Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 63 ms
Round trip time to 216.239.57.107: 63 ms
Round trip time to 216.239.57.107: 62 ms
Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 78 ms
Round trip time to 216.239.57.107: 79 ms

Average time over 10 pings: 73.5 ms

I don't know the significance, if any, that a traceroute times out,
and a ping works.

Request for Question Clarification by denco-ga on 27 Apr 2004 21:34 PDT
Howdy scoobydue-ga,

The trace and ping look OK to me.  From another source.

12 78 78 62  216.34.3.98 csr23-ve240.santaclarasc4.savvis.net
13 62 78 78  64.41.216.142
14 Timed out Timed out Timed out
15 79 78 62  216.239.57.107 gmail.google.com

drip-ga has a good suggestion re: proxy settings.  Also, clear your cookies
and cache, etc. on your home machine.  That has messed me up in the past.
I can't think of any reason that the Messenger disable would have anything
to do with it.  Even though it redirects to gmail.google.com, try going to
gmail.com instead and see if that times out as well.

Looking Forward, denco-ga - Google Answers Researcher

Clarification of Question by scoobydue-ga on 28 Apr 2004 17:12 PDT
I don't have any proxies set up.

I am using DHCP from computer to router.
Answer  
There is no answer at this time.

Comments  
Subject: Re: I cannot get to G-Mail Website
From: drip-ga on 27 Apr 2004 05:59 PDT
 
Are you using a proxy server at home? Is your browser configured to
use the proxy both for http and for https?

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