Explain what makes a good employee portal for a large global company
and the best way to explain to an employee within the company what it
is, how it works, and why they need it. Additionally, and one of the
most important aspects of this question is; how to use the help
function within an employee portal to effectively support users during
their portal experience. Listed below is additional information
around the question. I need to know the above, as well as a concise
one or two page explanation of this for the user, as well as
definitions for each part of the portal.
Business Requirements:
o Static global information for all users
o Portal help will be a persistent function in the header and targeted
for general help type of information
o Portal help information is not at the portlet level and not
contextual. Help information on the portlets will exist within the
portlets themselves.
o The portal administrator would be the owner and should maintain the
general help information.
? Type of general help information:
o Helpdesk support numbers for each region
? Who do I contact if I encounter problems with logging in or using the system?
o How to log onto the employee portal
? Can I access the system from home?
? Is my log in session secure?
? Does my login username and password expire?
? Can I change my password?
? Does my session expire?
o How to log off the employee portal
o How to navigate through the employee portal
? What type of information does each section provide?
o How to view the employee in a different language
o How to rearrange the portlet on a page
? Can I customize my view of the employee portal?
o How to manage the list of portlets on a page
o How to get information on the portlets
? Where can I find information on the following tools?
? Stock Watch
? Weather
? Quick Poll
? World Clock
? Calculator
? Quick Links
? Portal Search
? eMeetings
? Instant Messaging
? Team Rooms
? Discussion Forums
? Asset Repository
o How to view content for a different Company/Location/Department
? How do I view a document?
? How do I download a document?
? How do I print a document?
? How long will documents be available to view?
? What determines the different documents I can view?
? Will information still be provided to me outside of the employee portal?
? What content is currently provided through the employee portal?
? What content is not currently provided through the employee portal?
? How do I get to content not currently on the employee portal?
? Who currently publishes content to the employee portal?
o How to send feedback regarding the employee portal
o How to lookup an employee
o How to search for information for a particular Company, Location, Department
o How to access my Webmail/Calendar/To-Do List
o How to access business applications through the employee portal
? What business applications are available through the employee portal?
? Do I need to log into the applications again? |
