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Q: Business Contact Information in Hanalei, Kaua'i, Hawaii ( Answered 4 out of 5 stars,   0 Comments )
Subject: Business Contact Information in Hanalei, Kaua'i, Hawaii
Category: Business and Money > Small Businesses
Asked by: redleader-ga
List Price: $8.00
Posted: 27 Jun 2002 09:31 PDT
Expires: 27 Jul 2002 09:31 PDT
Question ID: 34155
3 weeks ago, I purchased in cash an orchid plant from a woman setup
in a shopping center, outside of the "Sand People" in downtown
The name of her business was "Jen's Orchids".  I recieved a receipt
the purchase, including a $10.00 shipping fee, that was suppose to be
FedEx shipping of the plant to the mainland (Northern California). 
the receipt and her business card had the phone number, but not the
of her business.  Three weeks later, i still have not received the
orchid plant,
and repeated calls to the phone number have remained unanswered.

a.) What is the average shipping time from Kaua'i to the mainland
through FedEx of an orchid plant.  Is three weeks too long?  Have I
been had?
b.) Contact information for the Better Business Bureau which handles
c.) Address (snail/email) of "Jen's Orchids".
Subject: Re: Business Contact Information in Hanalei, Kaua'i, Hawaii
Answered By: fugitive-ga on 27 Jun 2002 10:13 PDT
Rated:4 out of 5 stars
I once spent three years wrestling with a concern on the Island of
Malta and finally through the intervention of the United States
Embassy finally got that suit of armor I had ordered. I CAN empathize.

a.) What is the average shipping time from Kaua'i to the mainland
through FedEx of an orchid plant.  Is three weeks too long?  Have I
been had?

Average shipping time is around 1 week. Three weeks is probably too
long. Honestly can't say if you've been had, but I would be personlly

How to get the answer to part a.):

Start with:

	Fedex Rate Finder

You can find out specifically the transit time by filling in the
necessary information about size and weight, etc. I used the following
to get a general idea:

	From: Kaua'i zip code 96749
	To:   St. Louis, MO zip code 63132

	10 lb package, 12 x 12 x 12 inches

	delivered to Fedex dropoff

	Fedex Ground - My Packaging

Entering the above information, the Fedex Rate Finder returned a
"transit time" of 7.0 days which should give you, in general, how long
shipments to the mainland would take. Fedex Ground indicates "delivery
in 1 to 5 business days to most U.S. cities" so an extra 2 days to get
from Hawaaii sounds right (but NOT an extra 14 days).

You may want to use the Rate Finder to find the specific transit time
for your sized package (if known). Three weeks sounds well outside the
normal range of Fedex deliveries, even from the Hawaiian islands.

b.) Contact information for the Better Business Bureau which handles

The State of Hawaii Office of Consumer Protection appears to be the
most likely resource for consumer complaints regarding all Hawaiian

Address:  Leiopapa A Kamehameha Building
235 South Beretania Street, Suite 801
Honolulu, Hawaii 96813  
Phone:  (808) 586-2630  

They also have online complaint forms that you can file at:

They are in PDF format and might require that you have the appropriate
browser plugin.

A good place in general to look for other resources would be at:

	State of Hawaii Dept. of Commerce and Consumer Affairs

c.) Address (snail/email) of "Jen's Orchids". 

After EXTENSIVE searching I can find no address for any concern
located in Hawaii called "Jen's Orchids" I can give you the contact
information for "Sand People" and suggest you contact them explaining
your plight (i.e., ask them if they have any contact information re:
Jen's Orchids):

Sand People Main Office
5517 Waila'au Road
Koloa, Kauai, Hawaii 96756
Sand People
Hanalei Center Store
Hanalei, Kauai

Since you DO have the phone number I recommend a Reverse Phone Number
Lookup via:

	Reverse Phone Directory

If I DO find this business (or any other Google Answers researchers
do) we will post that information. I am pessimistic here, but think
the reverse lookup, and contacting Sand People are your best bet.

redleader-ga rated this answer:4 out of 5 stars
I'm glad to know I'm not alone.  Thanks for the information.  Still
alas the Orchid has not arrived.  I contacted the Office of Consumer
Protection and am filing a report, it has now been well over a month
and not a word.  And the "Sand People" store has not seen "Jen's
Orchids" outside their store in several weeks.

There are no comments at this time.

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