Request for Question Clarification by
aceresearcher-ga
on
27 May 2004 20:31 PDT
Annie,
Unfortunately, most of the information out there on these two systems
is the information put out by the companies themselves, or that
information repeated by industry publications which will not compare
products or say anything negative about a product, because they can't
afford to make a company angry and lose their advertising revenue.
A knowledgeable, **objective** in-depth comparison of two call center
systems is the kind of thing a company will pay a consultant several
hundred dollars for when they are making a decision which to purchase,
and such a study will take anywhere from several hours to many hours
to produce.
I suspect that this is why no one has posted an Answer to your Question.
I have been able to find some detailed information about the
functionality of Aspect (and about Symposium as well). If you know
Symposium well, you should be able to read the information and compare
the two. Bear in mind that this will involve some effort on your part
-- perhaps even considerable effort. However, having done this, you
would certainly be in a position to speak knowledgeably about both
systems.
If you would be willing to accept my links to the detailed information
on these systems as an Answer, please post a Clarification here
stating that, and I will be glad to provide them as an Answer.
Regards,
aceresearcher
