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Q: Domain slamming ( Answered,   0 Comments )
Question  
Subject: Domain slamming
Category: Miscellaneous
Asked by: boondocker-ga
List Price: $10.00
Posted: 05 May 2004 18:37 PDT
Expires: 04 Jun 2004 18:37 PDT
Question ID: 341800
My domain has been slammed and labeled me as a spammer.  I am NOT.  I
cannot email anyone who has spam protection.  How do I get OFF the
"black list"?

Request for Question Clarification by webadept-ga on 05 May 2004 18:45 PDT
Hi, this happens some times.. can you post your domain name so that we
can check to see what lists you are on, and why. There's several
reasons a Domain can make these lists and there's even a few that are
not related to spamming.

webadept-ga

Clarification of Question by boondocker-ga on 05 May 2004 21:11 PDT
I have the domain name knightideas.com for several years.  Recently I
was slammed and whoever entered my computer was able to use my memory.
 The problem was solved by a teck but now I cannot email to anyone
from my computer who has spam protection like yahoo, hotmail, comcast
etc. I have another domain name and can email everyone from that one. 
This is my husbands computer because I cannot email anyone on yahoo
from mine.  Any help would be greatly appreciated.
Answer  
Subject: Re: Domain slamming
Answered By: webadept-ga on 06 May 2004 02:18 PDT
 
Hi, 

Okay, a bit of background here to help you understand what might be
going on, and give you some ideas on how to fix it.

First off, an attack on your home computer. or your office computer.
or any PC would not put you in this position. What gets banded is
servers that send mail. And not even domain names most of the time,
but IP addresses. I didn't ask you for the IP address of your sever
because you probably didn't know (I don't remember mine half the time
either), so the domain name was good enough for me to find out and do
some checking.

But the distinction there is very important. If your domain is being
hosted by an ISP, and there are other domains on that same server,
then all of  you have the same IP address, and all of you are being
blocked. So your first call should be to the ISP that is host you to
find out what the heck is going on.

However, I've searched quite a a bit and I can't find your domain on a
single place list (or IP address). Here's a site I ran a search on, it
checks a ton of lists at the same time, and if found nothing.

http://www.dnsstuff.com/tools/ip4r.ch?ip=knightideas.com

Now, let's talk about this for a moment as well. Most Black Lists out
there, only keep a IP or Domain on their list of a total of 5 days.
After that, if no more reports are coming in from Webmasters and
System Administrators, your name drops off the list without you doing
anything about it at all. They aren't design to 'punish' people, but
to deter spammers. They are also aware that IP addresses are some
times shared by multiple domain names, so it is unfair to band an IP
for life.

Another thing you should know about these list is that they are
compiled and maintained by volunteers who rarely, if ever, get paid
for their hard work. (most of them, there are some commercial ones as
well). So if we do find one, writing an angry letter will not help
you. I can tell that you are very upset about this, and I might be as
well if it happen on my server, but keeping some of this in mind will
help you get some results.

Okay, with all that said, it still leaves us with a bit of a mystery.
I don't have you on any blacklists, but domain name or IP address.

I checked a few other places as well and I don't find you listed at
all. I tried checking on your domain, to see if large no-no's were
being done there, but your Java website crashed my browser so I can't
see much there. (by the way, you might want to do something else
besides putting Java on your front page.. limits search engines from
finding you a great deal). But that was just a long shot really so no
biggy there.

So, this leaves us with only  a few things. If you are not hosting
your own server, and it is being controlled by an ISP the it is
unlikely that your mail server is setup to forward mail. If you are
hosting your own. Then this might be possible. What this means is that
some email servers are setup to be relays. This a good thing for large
company intranets, but not so good if the server is on the Internet.
Spammers find these relay machines and use them to hide their own IP
address. But I doubt any ISP would not know this, and since they are
being charged by the meg, they don't want their server being used as a
relay any more than you do.

There is a service website on the internet that you can use to check
if your server is an OpenRelay.

http://msv.dk/ms009.asp

You need the IP address of your server and you need a valid email
address for that server. It will then run a test and show you the
results, which look pretty cryptic, but what you are looking for is a
line that says your server accepted the email for delivery. If that
pops up, you need to either get your ISP to fix that on their servers,
or get a new ISP... personally I would just get a new ISP, because any
of them out there in this day of age, who don't maintain a server well
enough to pass this test, don't know what they are doing. But that is
just my personal view on things, and not necessarily the wisest
choice. You will have to decide you is in your best interest.

If you pass that test, then the only avenue I can think of is that you
are blocking yourself. Serers sometimes have on them reverse spam
checks. ISP's that have been burned by clients in the past are
generally the ones that have this. They check all out going mail as
possible SPAM. And then block it from goinng out. If this (highly
unlikly) case is in play then they have their filters messed up
somewhere.

Ah. .I found it.. here is the error message
"xxx.xxx.xxx.xxx has no reverse DNS entry; some mail servers may not
accept your mail."

That space before the "has" with the xx?s,  is where your IP address
was, no need to be broadcasting that here. Actually you have 2 IP
addresses on that domain, and both of them don?t' have proper DNS
listings.. Meaning that when your server tries to send email to my
server, my server can't check back and verify that it is really you
sending the email, so it says "no" and hangs up.

This isn't black listed, this is a poorly setup server, or one that is
trying to hide. Most servers out there would probably accept the mail
anyway, but mine won't and I know that Yahoo, AOL, probably MSN and
the other big guys won't either. The reason for this is because there
is not legitimate reason for a server trying to send email to be setup
this way.

I got curious and did some other checking, and you might want to look
into a new ISP. Their servers are setup rather strange for a web
hosting business.

So that is your problem.. no reverse DNS entry. Get that fixed and you
should be sending email as well as you were before. Probably just some
bad settings, But it is on all the servers I found with your hosting
people.

Wow you certainly have a lot of website domains with nothing on them,
looks like you?ve had them for a long time too. By the way I love the
Felix the cat pacing back and forth .. haven't seen him in .. wow..
long time.

Good Luck, 

webadept-ga
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