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Subject:
Troubleshooting HP Deskjet 855C printer
Category: Computers > Hardware Asked by: rdon-ga List Price: $5.00 |
Posted:
27 Jun 2002 12:14 PDT
Expires: 27 Jul 2002 12:14 PDT Question ID: 34243 |
What are steps to isolate/fix the following two problems with an out-of-warranty HP Deskjet 855C: #1 Message says "Printer is out of paper. Add more paper." however, paper IN tray has paper in it. R&R'ed paper tray. Added paper to fill tray, still same message. Emptied out half of paper, still same message. #2 After fiddling around with the paper feed roller, with the tray out, the roller locked in the down position. Pressed down on the lever below the tray and the roller popped back up, but now when the printer is turned on, the print head slams to the left side and remains there and the ON and Resume button lights start blinking. |
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There is no answer at this time. |
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Subject:
Re: Troubleshooting HP Deskjet 855C printer
From: mr_unix-ga on 27 Jun 2002 17:00 PDT |
On some HP printers, there is a thin plastic strip with a black grid on it that runs the length of the printer behind the cartrage. The print head uses the marks on this plastic strip to align itself and figure out where it is located. It is possible that the plastic strip fell off, or got ripped. I work for a computer service company and we see this type of thing a lot and there is usually no easy fix for most of these type of problems with inkjet printers. Unfortunately most consumer inkjet printers are not built to last, and getting them fixed by the manufacturer would probably cost more than your printer is worth. We generally suggest just picking up a new printer unless it is a really simple fix. You would be able to buy a printer that has better print quality and is faster than your HP for less than $100. Or, if you want to get a printer that will last a long time, you can get a commercial grade laser printer, which is made to be servicable. I hope this helps, I am just trying to present the facts and help you out. |
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