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Q: Excel 2000 crashes (hangs) on closing ( No Answer, 2 Comments )

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Subject: Excel 2000 crashes (hangs) on closing
Category: Computers > Software
Asked by: esarkissian-ga
List Price: $7.50

Posted: 04 Jun 2004 11:32 PDT
Expires: 04 Jul 2004 11:32 PDT
Question ID: 356471

Hello,

I'm not sure what started it, but recently my Excel 2000 on Win Me has started
hanging/crashing when I close it.  Doesn't matter what Excel file I
open, or even if I just open Excel without a file, I can't close it. 
My PC locks up and Ctrl+Alt+Del brings up a "System dangerously low in
resources" message asking if I want to close down Excel (and each
subsequent Ctrl+Alt+Del asks me to close another application). 
Closing them doesn't matter, as it still locks up my PC.

I've tried the repair/reinstall function for Office 2000, and I've
even uninstalled Excel and reinstalled it.  I also have virus software.

Please help!  Tired of rebooting!

Ed

Request for Question Clarification by netcrazy-ga on 04 Jun 2004 13:57 PDT

Hello esarkissian-ga,

Please run the following programs and let us know the result.

1. Post the log after running this program for further review-
   HijackThis --> http://www.spychecker.com/program/hijackthis.html

2. SpyBot-S&D --> http://shinobiresources.com/Downloads/spybot/spybotsd13.exe

3. Ad-aware --> http://www.webattack.com/download/dladaware.shtml 

Download them, install, UPDATE and then run them and let us know if
anything unusual is reported.
These can help in reducing lot of spywares and other unwanted files on your system.

Thanks
netcrazy

Clarification of Question by esarkissian-ga on 07 Jun 2004 13:26 PDT

netcrazy,

I already had Spybot S&D and Ad-aware on my pc, so I just ran them-
nothing too unusual.  Hijackthis gave this log:

Logfile of HijackThis v1.97.7
Scan saved at 1:19:24 PM, on 6/7/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\ACCESSRAMP\ARMON32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\SYMANTEC_CLIENT_SECURITY\SYMANTEC ANTIVIRUS\VPTRAY.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\WINDOWS\SYSTEM\hpmdlbia.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
MindSpring Internet Explorer
O1 - Hosts: 216.40.230.4 desktop.kazaa.com
O1 - Hosts: 216.40.230.4 alpha.kazaa.com
O1 - Hosts: 216.40.230.4 shop.kazaa.com
O2 - BHO: (no name) - {CD4C3CF0-4B15-11D1-ABED-709549C10000} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MSHARD~1\point32.exe
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [PCHealth] c:\windows\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AccessRampMonitor] C:\Program Files\AccessRamp\ARMon32.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\SYMANT~1\SYMANT~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\SYMANT~1\SYMANT~1\defwatch.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRAM
FILES\YAHOO!\MESSENGER\ypager.exe -quiet
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office\OSA9.EXE
O4 - Startup: HP 1170 FPB.lnk = C:\WINDOWS\SYSTEM\hpmdlbia.exe
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX
Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime
Environment 1.4.1) -
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime
Environment 1.4.0_01) -
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI
Registry Information Class) -
http://security1.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security1.norton.com/SSC/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime
Environment 1.4.1) -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37999.5642592593
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class)
- http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) -
http://f1.pg.photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload
Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) -
http://support.dell.com/us/en/systemprofiler/SysProfLCD.CAB
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader
Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) -
http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/autocomplete.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer =
207.69.188.185,207.69.188.186

Ed

Answer

There is no answer at this time.

Comments

Subject: Re: Excel 2000 crashes (hangs) on closing
From: sebastienm-ga on 23 Jun 2004 20:18 PDT

Hi Ed,

Log on the same machine as another user. Does it still crash?

Log as yourself:

1. Could come from a corrupt registry.

You can unregister and re-register excel by running excel.exe with the
following command line switches (menu Start > Run):
"C:\Program Files\Microsoft Office\Office\Excel.exe" /unregserver
then
"C:\Program Files\Microsoft Office\Office\Excel.exe" /regserver
For more info, see <http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q211/4/81.ASP&NoWebContent=1>

2. Could come from a corrupt toolbar file:

Delete the file excel.xlb in directory
C:\Documents and Settings\<username>\Application Data\Microsoft\Excel
(replace <username> with your loggin name)

I hope this helps,

Regards,
Sébastien

Subject: Re: Excel 2000 crashes (hangs) on closing
From: esarkissian-ga on 24 Jun 2004 11:01 PDT

Thanks Sebastien,

I had tried the excel.xlb a day earlier and it worked so all is well
now.  Forgot the question was still here....been so long since someone
responded.  But you did the work and got the right answer so go ahead
and post it.  Thanks.

Ed

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