![]() |
|
![]() | ||
|
Subject:
Overbilling leads to overdraft. Who's responsible for the fee?
Category: Business and Money Asked by: pedrito-ga List Price: $2.00 |
Posted:
08 Jun 2004 11:59 PDT
Expires: 08 Jul 2004 11:59 PDT Question ID: 358278 |
I have a monthly recurring charge for a service I receive. Last month, the service provider charged me twice. The second charge caused an overdraft of my bank account. The bank says they can't refund the overdraft and I figure because the service provider screwed up, they should refund the money. Do either of them legally owe me the money or am I out $30? |
![]() | ||
|
There is no answer at this time. |
![]() | ||
|
Subject:
Re: Overbilling leads to overdraft. Who's responsible for the fee?
From: nelson-ga on 08 Jun 2004 19:50 PDT |
Contact customer service at the service provider. Bug them until they pay you the $30. The mistake was theirs. Call, write letters, demand to speak to supervisors, manager, vice presidents, etc. Write to the president and CEO if need be. Persistence pays off. |
Subject:
Re: Overbilling leads to overdraft. Who's responsible for the fee?
From: bmt_tx-ga on 09 Jun 2004 08:15 PDT |
It probably depends on the state you live in, but in most cases you are ultimately responsible. Now as good customer service, the company that double billed you should refund your $30 to you, but I honestly do not believe they are obligated to. If they refuse to cover your $30 charge, you could probably take them to small claims court, but there is no gaurantee that you would win, and most likely, you will spend more time and effort fighting it with them than it is worth. I would chaulk this one up to one of life's experiences, and if they double bill you again, cancel the automatic debit from your account, and setup an on-line bill payment with your bank to just send them their money each month. Personally I prefer the online bill payment method better, because that way if there is a double payment, it would be my bank's fault, and their wouldn't be a problem with them crediting any bank fees "their" mistake generated. |
If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you. |
Search Google Answers for |
Google Home - Answers FAQ - Terms of Service - Privacy Policy |