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Q: Sign-in problem with Hotmail.com - nice TIP ( No Answer,   0 Comments )
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Subject: Sign-in problem with Hotmail.com - nice TIP
Category: Computers > Internet
Asked by: sokowicz-ga
List Price: $25.00
Posted: 13 Jun 2004 09:45 PDT
Expires: 29 Jun 2004 08:52 PDT
Question ID: 360388
hey,
if i go to hotmail.com it says:

Microsoft® .NET Passport no longer supports the Web browser version
you are using. Please upgrade to a current Web browser, such as
Microsoft Internet Explorer version 4.0 or later, or Netscape
Navigator version 4.08 or later.

also if i dont use my main browser (Opera) and the normal internet
explorer (with latest updates) or other browsers like Mozilla it says
the same.

Maybe it has something to do with XP-AntiSpy but i already tried to
reset everything XP-Antispy changed to default, but the message doesnt
change.

What can I do?

I promise if you post your answere as comment and it helps me ill give
you the set amount as tip.

Request for Question Clarification by palitoy-ga on 13 Jun 2004 10:40 PDT
There are a few things you can try:

1) Try logging in through www.msn.com
2) On the Hotmail.com page try refeshing the page - it could be
something to do with the session cookie
3) Try adding the following line to you prefs.js file for Mozilla:

user_agent("general.useragent.override", "Mozilla/4.0 (compatible;
MSIE 5.0; Mac_PowerPC)");

4) In Opera, press F12 and then choose Identify as IE6 (or the IE
version identified in your version of Opera).

If any of these help or work I can write up the answer for you to collect the prize.

Clarification of Question by sokowicz-ga on 14 Jun 2004 06:23 PDT
thanks for your "answere", i already tried 1, 2 and 4, but without any
success :( what about 3?Where can i find this file, and what can i do
to make my -main- browser opera work?

thx

Request for Question Clarification by palitoy-ga on 14 Jun 2004 06:29 PDT
If you do a search (Start button -> Search) on your PC for "prefs.js"
it should be found.  It will be in a slightly different location for
each user of your PC (and for each user of Mozilla).

If this works it is a relatively easy fix for Opera also.

Clarification of Question by sokowicz-ga on 14 Jun 2004 09:39 PDT
i did the changes and it doesnt work anyways :S

what else can i do!?

Request for Question Clarification by palitoy-ga on 14 Jun 2004 10:20 PDT
Sorry but I am all out of ideas now.  I am guessing that XP-AntiSpy
has altered your security settings in some way but without hands-on
access to your PC it is very difficult to solve the problem.

Clarification of Question by sokowicz-ga on 15 Jun 2004 11:31 PDT
then i think i´ve to wait for my next format c:...

thanks alot for your help and i´m sorry then it doesnt work

Request for Question Clarification by hummer-ga on 15 Jun 2004 12:58 PDT
Hi sokowicz,

A few more ideas:

1) While your at the Hotmail page, try refreshing the page several times.

2) 1. Click Start, and then click Run.
   2. In the Open box, type command, and then press ENTER.
   3. At the command line, type date, and then press ENTER.
   4. Type the current date in the numeric format, and then press
ENTER. For example, for February 17, 2003, type 02-17-2003.
   5. Type time, and then press ENTER.
   6. Type the current time in the 24-hour format, and then press
ENTER. For example, for 2:15 pm, type 14:15:00. Note that you must
enter seconds and use the colon as the separator.
   7. Type exit, and then press ENTER.
   8. Start Microsoft Internet Explorer.
   9. On the Tools menu, click Internet Options.
  10. Click the General tab, click Delete Cookies, and then click OK.
http://support.microsoft.com/?kbid=814141

3) IE Tools -> Internet Options -> Privacy -> Edit
   type in the following domains...
     hotmail.com
     msn.com
     msn.net
     microsoft.com
     passport.com
     passport.net
ALLOW ALL COOKIES for each, in turn.

4) 1. Click Tools, and then click Internet Options.
   2. On the Privacy tab, move the slider to Low or Accept All Cookies
as needed to permit the Web site to work properly.
      NOTE: If the slider is not available, click Default, and then perform step 2.
   3. Click OK, and then attempt to access the Web site service again.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q302708

5) How to Delete Temporary Internet Files & Cookies:
http://nickg.homestead.com/deletetemp.html

6) Cannot Gain Access to Certain Security-Enhanced Web Sites
http://support.microsoft.com/?kbid=246725

7)How to troubleshoot situations where you cannot complete MSN sign-up
or connect to SSL secured (128-Bit) Web sites by using Internet
Explorer in Windows XP
http://support.microsoft.com/?kbid=813444

8) .NET Passport System Requirements
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/passport25/serviceguide/busimp/NET_Passport_SDK_System_Requirements.asp

9) Is there a clickable button at the end of that warning message?  It
should allow you to continue...

Fingers crossed,
hummer

Clarification of Question by sokowicz-ga on 20 Jun 2004 17:32 PDT
@hummer...

thanks...i tried nearly everthing incl. your points 1-10 without ANY
success...are there any other browsers with which it might
work!?except ie, opera, mozilla, netscape...?

thx..

Request for Question Clarification by aht-ga on 20 Jun 2004 22:46 PDT
sokowicz-ga:

When you first access the Hotmail or MSN websites, which make use of a
lot of capabilities and features that MS introduced after IE4.0's
release, one of the first things that the web server does is check
your reported User Agent value. This value is stored in the Registry
on your PC, and is most likely one of the tweaks that XP-AntiSpy
performs. I say most likely, because I do not trust XP-AntiSpy enough
to let it run on my own computers.

The following page on Winguides.com should give you enough information
to check on the User Agent value in your Registry, to confirm if it
has been changed by XP-AntiSpy:

http://www.winguides.com/registry/display.php/799/

As indicated on that page, use Regedit to locate the branch where the
value resides, and see if it has been changed. To be exact, you need
to do the following:

1) Go to Start>Run... and run "regedit"
2) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\
3) On the right pane, look for a value called "User Agent"
4) If the value is not set to Mozilla/4.0... then let me know here
what it does say; if the value does not exist at all, again let me
know

Please let me know what you find.

Regards,

aht-ga
Google Answers Researcher

Clarification of Question by sokowicz-ga on 28 Jun 2004 11:58 PDT
@aht...thx for your answere but that didnt work, too...

i format c: and didnt install xp-antispy and now it works...thx anyways to al..
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