URGENT - NEED WITHIN 16 HOURS

I am trying to find the worldwide market size (dollars/units in 2003)
for business telephones.  I'll define business phones as the combo
handset/speakerphone that sits on most everyone's desk at work.  Those
could be analog or digital phones, I just need to figure out
approximately how many are in use 2003 or how many were sold in 2003? 
This number does not need to include audio conferencing or video
conferencing phones.  I'm looking for just the phones that sit on
people's desks.

To clarify further, I'm not looking for any of the following:
- wireless/cell phone/mobile phone data
- consumer cordless phone data
- exclusively IP phone data (while this can be a component it does not
indicate the entire market)

---

Request for Question Clarification by pafalafa-ga on 15 Jun 2004 19:16 PDT

Hello amyjean,

In doing some preliminary research, I'm coming across data on the
numbers of business telephone lines, as well as the number of business
telephone numbers.  But I'm not sure if any of them would meet your
needs, as they are not precisely defined.

Globally, I've come across only one number that puts the number of
"business telephones" in the world at around 250 million (this is the
total number, sold over all years).  There is not much additional
detail beyond the number itself.

There is some additional data available for the US alone, which
certainly accounts for a substantial portion of world telephone sets. 
For instance, I've found figures indicating there are more than 60
million business telephone lines in the US.

Would this type of admittedly sketchy information meet your needs
(particularly since you are in quite a rush).  If not, what more would
you need in the way of detailed information.

pafalafa-ga

---

Clarification of Question by amyjean-ga on 15 Jun 2004 19:40 PDT

bobbie7 is coming the closest, but can you make sure the is current
data.  2000 or later.

---

Clarification of Question by amyjean-ga on 15 Jun 2004 21:41 PDT

Not quite sure if this is a comment or a clarifcation, but as I had
posted earlier bobby7-ga is the closest with the business telephone
whitepaper.  Just trying to make sure that was written in 2000 or
later.

---

Request for Question Clarification by bobbie7-ga on 15 Jun 2004 22:29 PDT

Hello again Amyjean,

It appears that the white paper that I provided was written in 2000 or later. 

From page 4:

"Another way to look at the market trend is to consider the sales of
the 3Com NBX (a market-leading IP Telephony system). In all of
calendar 2000, 3Com sold approximately 5,000 NBX systems. This figure
was matched in only the first third of calendar 2001. In an
environment where most PBX manufacturers are reporting a downturn in
sales, 3Com is growing its NBX sales by 200% per year."

CITEL: IP Telephony Migration Strategy - Bridging Two Worlds
http://www.citel.com/documents/WP0901-1v1_3.pdf

Cotel provides a number of white papers on the following webpage.
http://www.citel.com/index/index.asp

The white paper that I cited is the first listing. Here is the description.

Title: CITEL Technologies IP Telephony Migration Strategy
"This white paper identifies current industry projections for the IP
Telephony market and key factors driving the transition to IP. It
looks at the current market environment and the opportunities,
advantages and functional benefits afforded by the new convergence
technologies."

Does the data from this white paper meet your needs?

Thanks,
Bobbie7

---

Request for Question Clarification by bobbie7-ga on 16 Jun 2004 08:55 PDT

Amyjean,

Sometimes the date of document is included in the URL. I believe the
Citel document was published in September 2001. At the end of the URL
it says WP0901 which I interpret as White Paper September 2001. Many
sites use this date format for their URL's.
http://www.citel.com/documents/WP0901-1v1_3.pdf

Do you require additional information?

Thanks,
Bobbie7

Dear Amyjean,

I am pleased that the white paper that I provided in the comment box
answered your question.

To make it official I am reposting the information below.


---------------------------------------------------------

According to the following white paper ?There are over three hundred
million existing digital business telephones installed around the
world and that base is still growing.?

This white paper identifies current industry projections for the IP
Telephony market and key factors driving the transition to IP.

?However, the global installed base of traditional PBX systems is
extremely large and the overall business phone market is still
growing. Analysts estimate that there are currently over 300 million
traditional digital business telephones installed globally. As most
organizations expect their PBX system to last an average of 5 to 10
years, it would take this same time period for the entire installed
base to be converted, even if IP Telephony immediately gained 100%
market share.?

(..)

?Traditional business telephones, with business-grade features, are
priced at $180 to $450 depending
on quality and the level of features supported.?

CITEL: IP Telephony Migration Strategy - Bridging Two Worlds
http://www.citel.com/documents/WP0901-1v1_3.pdf


It appears that the white paper that I provided was written in 2000 or later. 

From page 4:

"Another way to look at the market trend is to consider the sales of
the 3Com NBX (a market-leading IP Telephony system). In all of
calendar 2000, 3Com sold approximately 5,000 NBX systems. This figure
was matched in only the first third of calendar 2001. In an
environment where most PBX manufacturers are reporting a downturn in
sales, 3Com is growing its NBX sales by 200% per year."

CITEL: IP Telephony Migration Strategy - Bridging Two Worlds
http://www.citel.com/documents/WP0901-1v1_3.pdf

Cotel provides a number of white papers on the following webpage.
http://www.citel.com/index/index.asp

The white paper that I cited is the first listing. Here is the description.

Title: CITEL Technologies IP Telephony Migration Strategy
"This white paper identifies current industry projections for the IP
Telephony market and key factors driving the transition to IP. It
looks at the current market environment and the opportunities,
advantages and functional benefits afforded by the new convergence
technologies."


Sometimes the date of document is included in the URL. I believe the
Citel document was published in September 2001. At the end of the URL
it says WP0901 which I interpret as White Paper September 2001. Many
sites use this date format for their URL's.
http://www.citel.com/documents/WP0901-1v1_3.pdf

Search criteria:
"business telephones" +million
"million business telephones"
"business telephones" worldwide


Best regards,
Bobbie7

I spent all day researching business telephony issues.  While I found
most of what I needed, one elusive was required to complete my
analysis. Google Answers found it quickly.  Now I'm ready for that
"big" meeting.

you may find this interesting:

TELE-SERVICE NEWS

November 2003

LENGTH: 987 words

HEADLINE: HEAVY READING PUBLISHES MARKET PERCEPTION SURVEY OF TELECOM

BODY:
"Heavy Reading, New York, the market research division of Light
Reading Inc., has published the largest market perception study of
telecommunications equipment and manufacturers ever undertaken. Titled
the "Heavy Reading 2003 Telecom Equipment Market Perception Study,"
the 150-page report is based on a massive, invitation-only survey of
service-provider employees, which garnered a record 770 responses
worldwide. The respondents gave their perception of 304 vendors (85
public, 219 private) in 22 product categories, identifying which names
they recognize and which of them they consider market leaders in terms
of price, performance, product quality and reliability, and service
and support. Key findings include the following: -- Cisco Systems Inc.
(NASDAQ:CSCO) dominates mindshare in the carrier market. In the eyes
of most service provider employees, Cisco has successfully transformed
itself from an enterprise-focused vendor to the leading telecom
supplier in the world. Its lead isn't insurmountable, however: Juniper
Networks Inc. and Nortel Networks Corp. (NYSE/Toronto: NT), for
instance, surpassed Cisco in several key market perception categories.
-- Lucent Technologies Inc.'s (NYSE:LU) reputation has passed a
tipping point from which it may be impossible to recover. Lucent's
brand recognition remains strong, but the company is rarely seen as a
leader on price and performance. -- Most vendors are unknown by more
than half of their potential customers. Cutbacks in marketing budgets
are having an adverse effect on brand awareness across all telecom
equipment product categories. -- Efforts by international equipment
makers to crack the North American market are showing mixed results."

Not quite what I'm looking for.  Carrier and networking information
doesn't translate to the phones on the desk.  Unless you can provide a
valid metric to extrapolate it.  Or you can provide the number of
phone users.

Hi Amyjean!

According to the following white paper ?There are over three hundred
million existing digital business telephones installed around the
world and that base is still growing.?

This white paper identifies current industry projections for the IP
Telephony market and key factors driving the transition to IP.

?However, the global installed base of traditional PBX systems is
extremely large and the overall business phone market is still
growing. Analysts estimate that there are currently over 300 million
traditional digital business telephones installed globally. As most
organizations expect their PBX system to last an average of 5 to 10
years, it would take this same time period for the entire installed
base to be converted, even if IP Telephony immediately gained 100%
market share.?

(..)

?Traditional business telephones, with business-grade features, are
priced at $180 to $450 depending
on quality and the level of features supported.?

CITEL: IP Telephony Migration Strategy - Bridging Two Worlds
http://www.citel.com/documents/WP0901-1v1_3.pdf

Does this help?

Bobbie7-ga
Google Answers Researcher

Yes, the white paper from bobbie7 answers my question.

Dear Amyjean,

Thank you for your nice comments, five star rating and tip!
I'm glad I was able to help.

Sincerely,
Bobbie7