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Q: Impact of I.T. on Business Success ( Answered,   0 Comments )
Subject: Impact of I.T. on Business Success
Category: Business and Money
Asked by: destinationindia-ga
List Price: $100.00
Posted: 19 Jun 2004 04:26 PDT
Expires: 19 Jul 2004 04:26 PDT
Question ID: 363277
Looking for presentations, data, or studies on the impact of I.T. on
the enterprise and business success. Looking for strategic, not
tactical, information. Trying to prove a point about the why  I.T. is
must have for the changing/improving business, in a presentation. Case
studies/examples are useful. ex: how Dell used I.T. to become number 1
pc provider.

Clarification of Question by destinationindia-ga on 19 Jun 2004 12:02 PDT

Please provide the following information for the following companies: 

Any information about these projects - statistics, expenditures, savings, 
ROI, etc. is needed. 

Case studies, quotes, statistics, spend levels, ROI, strategies or ANY 
information about their I.T. usage 


Dell Computers (they created the ecommerce business thru web sales) 

Federal Express (created overnight delivery with their real=time tracking 

Boeing (designed and built the 777 airplane entirely on CATIA networked 

Wal Mart (created profits through use of RFID inventory system) 

Cisco(created indirect sales model that resulted in 80% of sales coming from 

also nice to have :

1. Revenue in 1993 

2. Revenue in 2003

Clarification of Question by destinationindia-ga on 20 Jun 2004 12:30 PDT

Request for Question Clarification by jbf777-ga on 20 Jun 2004 12:39 PDT
destinationindia -

I'm working on it...  in the meantime, can you clarify what you mean
by "strategic" vs. "tactical"?
Subject: Re: Impact of I.T. on Business Success
Answered By: jbf777-ga on 20 Jun 2004 18:26 PDT
Hello -

Thank you for your question.

If you choose to rate this answer, please ask for any clarification
you may require before doing so.  Thank you for your understanding.

The following are links to several resources with brief excerpts.  You
might have to create a user-ID from some of these link's associated
sign-up forms for instant access (if any of these links do not work,
please let me know):

Dell's Direct Model: Everything to Do With Information's_Direct_Model.pdf

A Truly Adaptive Enterprise: By Consolidating a Small Section of IT
Infrastructure, FedEx Canada Leveraged Two Million Dollars of Savings
Knowing the criticality for the IT infrastructure to complement and
enhance business processes - in turn enabling the efficient delivery
of customers' packages - HP undertook the challenge and partnered with
FoxNet to explore potential solutions.

Through continuous improvement over the past several years, Boeing has
been able to continually bring down the cost of the non-recurring as
well as the production of our aircraft through the use of a highly
integrated visualization system that delivers the information to every
team member.

Boeing - Publishing Automation with Advent3B2's Core Publishing System (CPS)
Boeing's new EMOD (Electronic Maintenance and Operational Data) system
will utilise Advent3B2's Core Publishing System for the production of
technical manuals and maintenance data for their commercial aircraft.
The adoption of the CPS has enabled Boeing to fully realise the
capabilities of the new EMOD system to publish print-ready PostScript
from complex SGML data at a rate of over 800 pages per minute. As one
of the largest publishers in the world, the decision was a significant
breakthrough for Boeing.

How Dell implemented a B2B Portal: Premier

Exostar, eBuy lead the way to 21st century business
Reverse auctions, rapid data "pipelines," electronic purchase orders
and virtual team rooms. Sound high-tech? You bet. Working together
with suppliers, partners and customers, the eBuy@Boeing team designed
these innovative products?as well as others?to e-enable Boeing to work
in the electronic aerospace industry marketplace.

Steadying Turbulent Times - Continental Airlines Looks to IT
Consolidation Solutions from HP to Optimize Its IT Infrastructure and
Achieve a Pay-Back Period of Less than One Year|ALXK&template=/large/promo/68090/index.html
Find out how one major airline firm, Continental Airlines, deployed an
itanium-based Superdome environment and managed to increase their
company's application performance while recognizing a one-time savings
of a few million dollars the first year.

ASP Outsourcing: The Customer Experience
Application Service Providers (ASPs) are now more than an intriguing
business concept; they have a track record. This study reports on
interviews with multiple customers of ten prominent ASPs. The
interviews probed the benefits of the ASP experience, the reality of
potential cost savings, as well as common concerns. Despite the great
variety among the customers interviewed, both in terms of size and
business segment, the ASP experience was generally the same. Customers
are very pleased, and expect to renew. The commonly cited benefits are
cost savings, freedom to focus on business issues, and staffing,
especially staffing associated with off-shift emergencies.

ROI Case Study: Episys Woolworths by Nucleus Research
As a leading retailer, Woolworths has as a chief priority to continue
providing a high level of service to customers, across every store and
during all times of the year. Operating in the retail industry,
Woolworths is subject to seasonal spikes in demand during such peak
shopping periods as Christmas and Easter. In order to provide
consistent and competitive service, Woolworths needed to improve on
its operations.

ROI Case Study: RightNow eService Center nanoCom Corporation
Rapid growth threatened to drive up costs in nanoCom?s customer
service center. Deploying RightNow Technologies? searchable, online
FAQ solution has deflected thousands of phone calls and e-mails each
year.  Meanwhile, hosting the
solution has kept costs to $35,000 a year

ROI Case Study: EMC ControlCenter 5.1, Florida Power & Light
ControlCenter enabled the IT staff to effectively manage its new SAN
environment while improving storage utilization and reducing the need
for additional storage space and IT management. The study includes a
quantitative analysis of the project?s ROI, which was 256 percent for
direct and indirect costs. Savings generated by ControlCenter covered
the cost of deployment in just five months.

Windows Small Business Server 2003: Out-Of-the-Box ROI for Small Businesses
This white paper describes a survey of 25 United States-based users of
Microsoft Windows Small Business Server 2003 and quantifies their ROI
through both traditional valuation methods and through their user

Quantifying the Business Benefits of Enterprise Network and
Application Performance Management 
To quantify the business benefits of performance management, IDC
interviewed 10 large enterprises that have deployed Lucent VitalSuite
performance management software to monitor and measure delivery of
business services over their multiservice, multivendor corporate
networks. IDC found that the companies interviewed saved an average of
more than $21.4 million in increased user productivity, higher IT
staff productivity and efficiency, and reduced network expenses and IT
staffing and travel costs.

Determining the Return on Investment for Automated IP Address Management
More than ever, IT network management related investments are playing
a critical role in ensuring profitable IT operations and creating more
value for the enterprise. Investments in resource are expected to
deliver immediate and measurable paybacks, in both streamlining and
increasing the value of network resources. See what IDC reports, based
on actual user feedback, about the significant ROI produced by
VitalQIP? DNS/DHCP & IP Address Management Software from Lucent
Technologies. This payback is both IT-based and business-focused,
addressing the need for automation, centralization and integration of
IT information processes. Learn about the compelling reasons,
including ROI as high as 930%, to adopt VitalQIP? software as a
centralized asset management system for your wireline and mobile
networks of today - and tomorrow.

The Value of Application Performance Measurement and Analysis: A ROI
Case Study Based on the World's Largest Retailer
This ROI case study paper examines the impacts of the ProactiveNet
Application Performance Measurement and Analysis solution after full
deployment at the world's largest retail web site.

Innovating the Customer Experience: Audi Expects 22% IRR through 2005
on Its mySAP CRM Investment
This leading automobile manufacturer expects a 22% IRR through 2005 on
its mySAP CRM implementation, resulting from more targeted lead
generation, process optimization, and increased loyalty.

ROI Focus Shifts to Imaging and Output Infrastructure - IDC
In this white paper, global market intelligence and advisory firm IDC
identifies industry trends toward a more efficient and managed output
environment. IDC has found that organizations could reduce output
environment costs 13-40%. IDC explores the costs and inefficiencies of
output environments, and makes recommendations for how to minimize
these costs, while maximizing efficiency and manageability.

When the Network Means Business: Delivering Results with IP and
Performance Management
See the new Webcast from IT World and Lucent Technologies highlighting
the outstanding ROI, rapid payback and significant operational and
financial results gained from VitalQIP(tm) and VitalSuiteR software.

Identity and Access Management: The Promise and the Payoff
How an Identity and Access Management Solution Can Generate Triple-digit ROI
The Gartner Consulting ROI confirms that IAM solutions drive
significant, measurable ROI. Specific cost savings occur from
increased efficiency and automation in the areas of security
management, identity administration, help desk staffing, and
application development.  Innovative organizations across all
industries are securely letting business in and keeping risk out by
implementing identity and access management for strategic advantage.
These organizations are achieving high ROI numbers by automating
resource provisioning, improving the efficiency of identity
administration and reducing risk by enforcing authentication and
access management policies uniformly across all of their Web

Research Proposal: How Does IT Spending Impact Future Performance?
Empirical studies have documented higher market valuation of firms
that may be attributed to new IT initiatives or IT spending.  This
suggests that expected future earnings increases with IT spending but
research has not investigated how different types of IT impact
earnings over time.  In this study I document that IT spending does
impact future performance and find that the performance impact of IT
spending is strongest two or three years after the spending occurs. 
In proposed research, I plan to investigate whether stock prices fully
capture the future performance impact of IT spending and how IT
spending contributes to different dimensions of firm performance.


Revenue, amongst other financial data can be had at the following
links.  Data as far back as 1993 might not be available:

1998 (contains 97 data):



Search strategy:

Forbes IT Research area has several documents on the topic:

Knowledgestorm is another place to look:

Search terms:
boeing ecommerce "savings of"
"enabled <company_name> to"
"white paper" ROI "IT spending"
IT "case studies" OR "case study"

Clarification of Answer by jbf777-ga on 20 Jun 2004 18:27 PDT
For some reason, the system did not make the first link entirely
clickable.  You'll have to cut and paste the entire link into your
browser.  I will report that to the editors.

Clarification of Answer by jbf777-ga on 20 Jun 2004 18:51 PDT
More financial data can be had at the following links.  Data as far
back as 1993 might not be available, but additional data for previous
years are typically available in these documents:







Wal Mart

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