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Subject:
Quickbooks Pro 2004 Upgrade will not save as .pdf
Category: Computers > Software Asked by: jdmb-ga List Price: $30.00 |
Posted:
23 Jun 2004 15:43 PDT
Expires: 23 Jul 2004 15:43 PDT Question ID: 365333 |
I upgraded to Quickbooks 2004 because they would no longer support the emailing feature in the older version I was using; to email it converts the invoice to PDF (you are also supposed to be able to save the invoice to disk as PDF), but I keep getting an error: "Quickbooks is unable to access the requested file. It may already be open. Check the location of the file and try again." After clicking OK it says "Could not print to printer. Check your printer selection [checked w/Intuit, according to them it's allright]. Printing may have been cancelled from another program [I've tried when there are no other programs open, no difference]." Clicking OK again it says "Quickbooks was unable to convert your form(s) to PDF. Your form(s) has not been sent. SOLUTION: Try emailing your form again [doesn't work]. It may help to close other programs or send forms one at a time [there are no other programs open and I'm only sending one form anyway]. If forms do not display correctly in Print Preview [they do], this could indicate a printing problem [all forms print properly, they just don't convert to PDF]. If the problem persists, contact Customer Support [I have and they have not been any help at all]." I'm running XP, I've cleaned my HD w/Norton Systemworks repeatedly, have Acrobat Reader 6.0 installed (I actually unistalled Acrobat 5.0 just in case; no difference), and worst of all: I installed QB Pro 2004 on my laptop (I only get to use it 10 times), and there it works just fine!!! Help! |
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There is no answer at this time. |
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Subject:
Re: Quickbooks Pro 2004 Upgrade will not save as .pdf
From: zortech-ga on 15 Jul 2004 07:52 PDT |
I'm having the same problem! I also have Quickbooks Pro 2004, however it was a fresh install not an upgrade. I installed the software earlier this year(2004) and about two months ago I lost the capability to save my documents as PDF's. Now I can not email my customers invoices, PO's etc! I've contacted Quickbooks customer support twice. They can not verify that they can solve this problem. My last call was yesterday. I'm considering a fresh install, however I would like to know why this has happend and how to prevent it in the future. |
Subject:
Re: Quickbooks Pro 2004 Upgrade will not save as .pdf
From: bob0987-ga on 20 Apr 2005 07:10 PDT |
Just encountered same error w/ new install of Nonprofit edn (QB Premier 2004). Have not found answer; install on second machine in same office did not generate this error. I have uninstalled and reinstalled the printer with no change in the error message. www.amyuni.com is the source of the printer driver, and I have not checked in with them yet. I will do that, then do a full reinstall, then see what happens and report back here. Meanwhile if anyone else gets some news on this please post. |
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