Before running AdAware and Spybot, did you make sure to download the
Start up AdAware. In the bottom right-hand corner, it should say
"AdAware 6.0 Personal, Build 6.181". Up above, under "Initialization
Status", it should say "Reference file 01R326 01.07.2004 loaded". If
your settings for either of these do not match, click "Check for
updates now". Once the update has completed, if one or both of these
still doesn't match the settings I listed, you may need to uninstall
AdAware, and then download and install the latest version from
Once that's installed, be sure to click "Check for updates now" to get
the latest reference files.
Once you have the latest Build and Reference file, try running AdAware
again and remove the recommended items.
Then, start up Spybot Search & Destroy. Pull down the "Help" menu and
select "About". You should see
Spybot Search & Destroy 1.3
Latest detection update: 2004-06-23.
If your settings for either of these do not match, click the "Update"
icon menu on the left-hand side of the screen, and then click on
"Search for Updates" near the top of the page. You'll need to exit
Spybot and restart it to check the "About" information page. If this
doesn't work, you may need to uninstall Spybot, and then download and
install the latest version from
Once you have the latest Version and Detection Update, try running
Spybot again and remove the recommended items.
*** IMPORTANT ***
Each time you run Spybot and/or AdAware, be sure to download the
latest updates first!
Then shut your computer down, restart, and check to see if you're
still having the problem.
If this doesn't resolve your problem, please Post a Clarification
stating that, and I'll see what I can do for you.
Request for Answer Clarification by
09 Jul 2004 15:22 PDT
Well, of course I have all the updates, latest stuff, etc. Still
don't know why it didnt' work, but this pc is a couple of years old,
and oh well, time for a format...that took care of the problem. Now,
if I can just get hooked up for gmail.
Thanks for all your help