Let's see if we can get this vermin taken care of.
CoolWebShredder does not cost money (although there may be some sites
trying to charge people for downloads). You can download it for free
from here (scroll down to find it):
When you start up CoolWebShredder, it should say Version 1.59.1 .
Run it and remove the recommended items.
Then shut down and restart your computer.
Before running AdAware and Spybot, did you make sure to download the
Start up AdAware. In the bottom right-hand corner, it should say
"AdAware 6.0 Personal, Build 6.181". Up above, under "Initialization
Status", it should say "Reference file 01R326 01.07.2004 loaded". If
your settings for either of these do not match, click "Check for
updates now". Once the update has completed, if one or both of these
still doesn't match the settings I listed, you may need to uninstall
AdAware, and then download and install the latest version from
Once that's installed, be sure to click "Check for updates now" to get
the latest reference files.
Once you have the latest Build and Reference file, try running AdAware
again and remove the recommended items.
Then, start up Spybot Search & Destroy. Pull down the "Help" menu and
select "About". You should see
Spybot Search & Destroy 1.3
Latest detection update: 2004-06-23.
If your settings for either of these do not match, click the "Update"
icon menu on the left-hand side of the screen, and then click on
"Search for Updates" near the top of the page. You'll need to exit
Spybot and restart it to check the "About" information page. If this
doesn't work, you may need to uninstall Spybot, and then download and
install the latest version from
Once you have the latest Version and Detection Update, try running
Spybot again and remove the recommended items.
*** IMPORTANT ***
Each time you run Spybot and/or AdAware, be sure to download the
latest updates first!
Then shut your computer down, restart, and check to see if you're
still having the problem.
If you're still having problems, please post a Clarification here
stating that, and I'll work with you to get the problem resolved.
Clarification of Answer by
03 Jul 2004 20:05 PDT
I can understand your frustration. Sometimes with things like this,
it's best to just walk away for awhile.
Once you're ready to have another go at it, there are more things that we can try.
I know that you said that you keep Windows updated, but just to be
sure that you have installed any new security-related patches that
have been released, check if there are any available by going here:
If it tells you that you need critical updates, please download them
and reboot your computer.
Then, open up your Norton Anti-Virus dialog box and select
"LiveUpdate" in the upper left-hand corner to download any needed
additions to the program and its virus definitions. If NAV wants you
to restart your system, let it do so. Then, from the NAV dialog box,
click "Full System Scan" and "Scan Now".
Then, download and run HijackThis!
Once the Scan is completed, click "Save log", and copy and paste here
a copy of your HijackThis! scan log.
Hang in there!