I'm preparing a 20 minute informative presentation on the concept of
Quality as it relates to business, and am using examples in the
automotive industry.  Specifically I would like to be able to compare
and contrast (in general) the success/failure of quality between the
domestic, japanese, and european auto manufacturers.

I believe what I'm looking for can be determined by using information
such as quality ratings in auto/trade magazines (such as consumer
reports?) which rank the manufacturers vehicles because in the end the
success or failure of quality is told by the consumers.

Statistics/charts- for example number of repairs on new car models
might be a good baseline comparison- or number of recalls on new car
models across the different manufacturers.


$20 for information that will help me compare quality among domestic,
japanese, and european auto manufacturers.

*I will be using this information to go along with the topic of
quality in business (please see my other question).

*I need this information by the end of the business day if possible.

Thanks,
SteveM

Hello,

The information you are looking for is available from J.D. Power and
Assoc. Reproducing it in entirety may violate copyright, so instead,
you should go to (http://www.jdpower.com/cc/auto/releases/search.asp?CatID=1).
Click for the press release to the 2004 Vehicle Dependability Study.
It will show you that Toyota buyers reported the fewest problems with
their cars after three years. Also check out the Initial Quality
Survey to find out what buyers think of their 2004 model year cars.

I hope this answer meets your needs. If not, please request clarification.

Search strategy:

J.D. Power
://www.google.fr/search?sourceid=navclient&ie=UTF-8&oe=UTF-8&q=J%2ED%2E+Power

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Request for Answer Clarification by stevem99-ga on 06 Jul 2004 09:15 PDT

Mwalcoff-ga,

The information from J.D. Power will work great.  I'd like another
source with information similar to that _if possible_ (to avoid having
all of my information come from one basket).

So if you can provide one more information source on vehicle quality
I'll consider the question answered.

Many thanks,
-SteveM

---

Clarification of Answer by mwalcoff-ga on 06 Jul 2004 09:49 PDT

Aside from J.D. Power, the other big name in automotive-quality
surveys is Consumer Reports. Unfortunately, they only allow
subscribers to view their ratings. However, their story on their 2003
customer survey is available via Road & Travel magazine at
(http://www.roadandtravel.com/consumerreports/reliabilitytrends.htm).

Search strategy:
Consumer Reports Japanese American cars
://www.google.fr/search?hl=en&ie=UTF-8&q=Consumer+Reports+Japanese+American+cars

Quick response with the information I requested, great job.