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Q: web page loading ( Answered 4 out of 5 stars,   1 Comment )
Question  
Subject: web page loading
Category: Computers > Internet
Asked by: dtholm-ga
List Price: $10.00
Posted: 10 Jul 2004 08:55 PDT
Expires: 09 Aug 2004 08:55 PDT
Question ID: 372297
I use windows Xp Home with I.E. 6 sometimes on some pages the loading bar
under the widow top right of screen will go from left to right then
start over fast tell I go somewhere else. The page will be blank.  It
the problem on my computer? the net? or the site server? What can I do
to fix it?
Answer  
Subject: Re: web page loading
Answered By: aceresearcher-ga on 10 Jul 2004 09:57 PDT
Rated:4 out of 5 stars
 
Greetings, dtholm!

I strongly suspect that your computer has been infested by a virus or Trojan.
Please download, install, and run the following free utilities:

Spybot Search & Destroy 1.3
http://security.kolla.de/index.php?lang=en&page=download 
start up Spybot Search & Destroy. Pull down the "Help" menu and select
"About". You should see
Latest detection update: 2004-07-09.
If your settings for either of these do not match, click the "Update"
icon menu on the left-hand side of the screen, and then click on
"Search for Updates" near the top of the page.  You'll need to exit
Spybot and restart it to check the version number on the "About"
information page again. Once you have the latest Version and Detection
Update, run Spybot by clicking the "Search & Destroy" on the left-hand
menu, then clicking "Check for problems. Have Spybot remove the
recommended items.


AdAware
http://www.lavasoft.de/support/download
Start up AdAware. In the bottom right-hand corner, it should say
"AdAware 6.0 Personal, Build 6.181". Up above, under "Initialization
Status", it should say "Reference file 01R331 08.07.2004 loaded". If
your settings for either of these do not match, click "Check for
updates now". Once you have the latest Version and Detection Update,
run AdAware by clicking the "=> Start" button on the bottom right of
the screen. Have AdAware remove the recommended items.


*** IMPORTANT ***
The first time you run them, or if you already have Spybot and/or
AdAware installed on your PC, be sure to download the latest updates
first **each time you run them**.
*****************

Something to keep in mind is that even if these programs give your
system a "clean bill of health", it does *not* mean that you can be
absolutely sure that your system is clean. It is only a *reasonable
assurance* that it is clean.

Then shut down your computer and restart.

Once you've done those, download and run CoolWebShredder (scroll down):
http://www.spywareinfo.com/~merijn/downloads.html
When you start up CoolWebShredder, it should say Version 1.59.1 .

Then shut down your computer and restart.

Once you've done that, download and run HijackThis!, and copy and
paste your scan log here in a Clarification so I can verify that your
problem is resolved.
http://www.spywareinfo.com/~merijn/downloads.html

After following all those steps, if your problem is still occurring, I
will work with you until we get it resolved.

Before Rating my Answer, if you have any Questions about the above
information, or if your problem is not yet resolved, please post a
Request for Clarification, and I will be glad to see what I can do for
you.

Regards,

aceresearcher
dtholm-ga rated this answer:4 out of 5 stars and gave an additional tip of: $4.00
thank you that seems to fix it.

Comments  
Subject: Re: web page loading
From: aceresearcher-ga on 13 Jul 2004 10:06 PDT
 
dtholm,

Thank you for the tip! I am *SO* delighted that you are running clean once again!

ace

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