When I access a webpage, and click on view, all I get is a blank page
wiyj in its upper left hand corner this lousy
little square (with 3 smaller blue squares inside) and no page content. I
use WIN 98 SE and have tried several times,
singleclick/doubleclick/rightclik even after disabling ny ZA
firewall - but no view of content. How can I get that page to open ?

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Request for Question Clarification by aceresearcher-ga on 11 Jul 2004 23:21 PDT

Greetings, dutchuncle!

When you say that you "click on view", do you mean that you are
pulling down "View" on the menu in the upper-left corner of the
browser window and then selecting "Source", or do you mean something
different?

Does this happen when you access a particular website, or does it
happen on any website?

aceresearcher

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Request for Question Clarification by larre-ga on 12 Jul 2004 00:48 PDT

Which web browser (and version #, if possible) are you using (i.e.
Internet Explorer, Netscape, Opera, Mozilla, etc.)?

---larre

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Request for Question Clarification by larre-ga on 12 Jul 2004 00:51 PDT

Or are you clicking on an icon or folder in Windows Explorer? ---l

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Clarification of Question by dutchuncle-ga on 12 Jul 2004 18:21 PDT

Hi researchers, As clarification: I am using IE 6. Not using
"view"-buttom from menubar, but trying to open square on opened page,
in order to view the text. Note: The page is in "secure mode", i.e.
with lock showing. Maybe problem has to do with cookie ? or
Java-script? My system can open 124-bit encryption - but not this
darned square, alas ! Please help !
Your Dutchuncle

Hello dutchuncle,

After reading your latest post in the comments area, I believe that
you need into install the Adobe Acrobat Reader and then your problem
will go away. The links on the page:
http://www.plextor.com/english/products/product_promotions.html that
you mentioned link to PDF files (they are opened using the Adobe
Acrobat Reader).

To fix this problem, go to this website:
http://www.adobe.com/products/acrobat/readstep2.html and download the
latest version of the free Adobe Reader. You can disable Photoshop
Album 2.0 if it gets automatically selected as an option. Downloading
the latest version will properly associate pdf files with Adobe Reader
and your problem should be solved.

Please let me know if you need any clarification regarding this
answer and I will do my best to further assist you. 

All the best,

tisme-ga

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Clarification of Answer by tisme-ga on 17 Jul 2004 12:10 PDT

Hello dutchuncle,

I want you to try opening adobe reader and opening the URL that isn't
working in internet explorer directly.

1. Open Adobe Reader
2. Click File and then Click Open. 
3. Paste this URL into the file name box
http://www.plextor.com/english/products/pdfs/50%25%20Off%20PX-AV100U%20with%20PX-708%20rebate%2001Jun%20to%2031Jul04%20(2).pdf
4. Click on Open.

What happens when you do this?

Next I want you to try the following:

1. Got to http://www.plextor.com/english/products/product_promotions.html
2. Right click the link '50% Off the price of PX-AV100U' and click on
Save Target As...
3. Change the 'Save in' box at the top to 'Desktop'
4. Click Save.
5. Go to your desktop and press and hold SHIFT while you right-click
the file, and then click Open With.
6. In the 'Choose the program you want to use' box, click Adobe Reader.
7. Make sure the check mark is ON for 'Always use this program to open
this type of file'.
8. Click OK.
9. Restart your computer and try the URL again.

Keep me updated,

tisme-ga

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Clarification of Answer by tisme-ga on 17 Jul 2004 12:11 PDT

In the first set of instructions, replace the URL with this one:
http://www.plextor.com/english/products/pdfs/PX-504A%20$30%20rebate%2001Jan%20to%2031Jul04.pdf

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Clarification of Answer by tisme-ga on 17 Jul 2004 20:54 PDT

What happens when you double click the file on your desktop? Does it
open properly in Adobe Reader?

For step 5, try right clicking without using the SHIFT key to see if
it will work then.

Keep me up to date,

tisme-ga

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Clarification of Answer by tisme-ga on 17 Jul 2004 21:16 PDT

dutchuncle, 

I would also like you to try uninstalling Adobe Reader (go to the
control panel, add/remove programs) and then reinstall a fresh copy of
it. If it is unable to open up the corrected URL in the first set of
instructions (this one:
http://www.plextor.com/english/products/pdfs/PX-504A%20$30%20rebate%2001Jan%20to%2031Jul04.pdf
), then something is probably wrong with the application itself and an
uninstall/reinstall should fix that.

All the best,

tisme-ga

a specific website, all websites, or the default website (homepage) that IE opens?

can you please give the web site address u are trying to access ?

Ashish

Hello Ashish,
   Here's a good illustration of my problem: go to
http://www.plextor.com/english/products/product_promotions.html
then click on any of the products, e.g. 50% off PX-AV100U with PX-708
rebate 01Junto 31 Ju - Microsoft Internet Explorer.
   When I do this I get a blank page with in the upper left a small
rectangle. Within that rectangle are 6 small squares, alternatively
white and blue. However long I wait, the product_promotions page does
not open. Why not ?
Your dutchuncle

Hello Tisme,
   Nice try, but no solution yet ! I already have ADOBE reader (latest
version 6.2) and I know it's a PDF, but that does not help me to open
the example (and similar pages). Does is maybe have to do with
scripting, or access ? Or waht ?
   Please keep trying to help me !
Dutchuncle

Hello Tisme,
   Thanks for your two instructions.
   Upon trying your first suggestion (including the corrected URL) the
answer I get is: "The file is invalid"
   On trying your second suggestion: I did succeed in getting the URL
on my desktop BUT I was unsuccessful in executing your step 5 (and
following). When I hold down the Shiftkey and rightclick I get a menu
of about 8 items sarting with "Active Desktop" and ending with
"Properties".
   Please keep trying - and so will I !
Your Dutchuncle

If worse comes to worse, right click on link to pdf, save to desktop,
and double-click open it.

Hello Tisme,
   Eureka! Good news. You correctly surmised that the hang-up was in
the Adobe Reader. However: As suggested I un-installed the latest
version (vs 6.01) but then DID NOT re-install, but tried to open the
desktop-save. It worked ! I am now opening web-pdfs with an old
(probably installed several years back) Reader (vs 4) and everything
works again. Somewhat strange, methinks, but it can well be that later
versions do not work on WIN 98 SE. I'll have to ask Adobe ....
   Abtway, thenks for your help !
Your Dutchuncle

Hello dutchuncle,

I was quite confident that it was an Adobe Reader problem. I am glad
my answer worked out for you!

tisme-ga