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Q: windows xp home built, hard drive problem ( Answered 5 out of 5 stars,   6 Comments )
Question  
Subject: windows xp home built, hard drive problem
Category: Computers > Hardware
Asked by: elpha-ga
List Price: $3.50
Posted: 07 Jul 2002 20:12 PDT
Expires: 06 Aug 2002 20:12 PDT
Question ID: 37426
Hey, I have a home built system that has preformed admirably in the 6
months I’ve had it. I just bought a new case and a new hard drive. I
got the new hard dive formatted in the new partition mode that win xp
does. It worked fine. I could see it in xp Then I moved everything
over to the new case and booted up, things went slowly and I got to
the logon screen, and it was loading really really slowly, I figured
this had something to do with the new hard drive and when it froze
loading personal settings I restarted. I haven’t been able to boot it
since when I try with or without the new hard drive it makes a noise
like a floppy drive and I get a "A Disk Read Error Has Occurred Press
Ctrl+Alt+Del ToRestart" error, I cant figure this out, I’ve messed
around in CMOS but to no avail. Did I fry my disk? And how could I
have?
Thanks
	Matt
Answer  
Subject: Re: windows xp home built, hard drive problem
Answered By: webbob-ga on 07 Jul 2002 22:01 PDT
Rated:5 out of 5 stars
 
Hi elpha,
I understand your problem and sympathize with you. I doubt you have
harmed the new hard drive in any way. In the first place, you cannot
just copy everything from one system to a new system without changing
configuration files and drivers on the new system to those used by the
old system. Doing this overwrites files the new system depends on to
operate. Therein is where all your troubles reside.

The simple answer is to start over by re-installing your new system
hard drive, then Window Xp. Then, you can copy everything but the
Windows files to your new system. You may have to tweak (or
re-install) some program files to get them to operate properly. But,
most should work just fine on the new system.

I hope this solves your dilemma,
webbob

Request for Answer Clarification by elpha-ga on 08 Jul 2002 05:49 PDT
i didn't copy anything, i moved the hard drive physicialy to the new
case along with all the other components in the original system. the
new hard drive was just a capasity upgrade, its the same model as the
original. and even booting from cd i can't even get a dir of the
drive.

Clarification of Answer by webbob-ga on 08 Jul 2002 09:32 PDT
Hi elpha,
Sorry, I misunderstood what you did.
 
If I understand you correctly, the new case was just an empty shell
that you moved everything into. You installed and formatted the new
drive while it was in the old case. Then you moved the new drive
(along with everything else from your old case) to the new case. So,
I'm guessing here, you also moved the old drive to the new case. If
this is correct, then probably, you either:

1) have both the new drive and the old drive wired incorrectly as
compared to how they were wired in the old case;

2) you have assigned incorrect drive letter designations (or maybe
even the same drive letter) to the new drive and old drive as compared
to how they were assigned in the old case.

In either case, I would remove the new drive entirely from the new
case. Get the system running in the new case on the old drive just as
it was in the old case before you installed the new drive. Then
re-install and re-format the new drive. You may have to follow
jeanluis-ga's comment if re-formatting does not make your new drive
visible and operational.

These computers are great when they work correctly and a real pain
when they don’t. The biggest trouble is, they try to do exactly what
we tell them to do; even if we didn’t mean it that way. (lol)

Hope this helps solve your problem this time,
webbob

Request for Answer Clarification by elpha-ga on 08 Jul 2002 13:18 PDT
I tried this (using just the old drive) shortly after submitting the
clarification but to no avail. I think the drive letters are ok
(everything was set up correctly in windows) and the computer was able
to boot up once (the first time) so I’m still confused, I even
switched back to the power supply in the old case but this did
nothing. Is this the problem the old case had a noisy 370watt with a
little 2 wire plug to the MOBO (diagnostics connection) and the new
one is a 300watt deal, I didn’t make any BIOS changes, did I nuke it?
Thanks 
	Matt

This I s a lot of help for $4 is there a way to up the payment?

Clarification of Answer by webbob-ga on 08 Jul 2002 14:24 PDT
You may have hit on part of the problem Matt. You should check the
specs on both your new drive and the old drive to see if a 300-watt
power supply is sufficient to operate them. If it isn't, do not try to
run them with this power supply very long. Low power to them can cause
their motors to overheat and burn out. I doubt this has happened yet
as it does not sound like you have been running them very long. Also,
low power to them can make them run slow and thus not function
properly. Thus, perhaps, the problem.

The new power supply may not be sufficient and the old power supply
may not be delivering the full 375-watts of power it's rated for. The
addition of a second hard drive may be too much of a load for either
power supply to handle.

So, check your specifications on both hard drives to see if you are
giving them enough power. You may have to spend the "up the payment"
offer on a new power supply.

Please let me know what you find out?

webbob

Request for Answer Clarification by elpha-ga on 08 Jul 2002 17:00 PDT
The hard drives are both ibm deskstars 60gbs model: IC35L060AVER07-0
and the 300watt is an antec and the 370watt is a TTGI model#
TT-350ss(370W) maybe I have burnt something out. The hard drive
started making unusual noises as soon as I did the initial boot and
all of the diagnostics software that I ran detected bad sectors. Do
you think that I burned out the hard drive or does it need a reformat?
Could you recommend a power supply and maybe some restoration
software? I back up frequently, there’s only 500 mb I really need off
the hard drive and a clean install would be good for the computer (its
been 3 months)
-matt

Clarification of Answer by webbob-ga on 08 Jul 2002 18:02 PDT
Before I would do anything as drastic as re-formatting, I would run
disk defragmenter. You should be able to find this under
Start/Programs/Accessories/System Tools/. This takes quite awhile to
run, depending on how many files you have on your disk. It will move
all fragmented files to good sectors and attempt to recover files in
bad sectors. It will also flag bad sectors so they are not used again.
A lot of fragmented files can cause a hard drive to get noisy. I will
do some checking on power supplies and restoration software after the
home run derby.

You did not say, does the 300-watt power supply have enough power to
meet the specifications of these hard drives? What do the
specifications recommend for a power supply?

I take it you have checked on the things alienintelligence-ga
suggested and have corrected for them or ruled them out as being the
problem?

webbob

Request for Answer Clarification by elpha-ga on 08 Jul 2002 20:23 PDT
I dont think i has to do with the power supply because i have run the
system with both the 370 and the 300 with only the old drive with the
xp instilation and not the new blank drive. And it dosent boot and
makes the same noises. And wouldn't both hard drives have burnt out if
the low power had killed one?
 How can i defrag when the computer can't get to windows? I’ll try
hooking it up as a slave disk to a computer with windows 98, will that
be able to handle the ntps format on the disk?
 I’ve tryed most of AI suggestions. (Thanks AI!)
-matt

Request for Answer Clarification by elpha-ga on 08 Jul 2002 20:25 PDT
where would i find specs on the capasity of the power suplly and the
needs of the hard drives? and how do i read them
-matt

Clarification of Answer by webbob-ga on 08 Jul 2002 23:27 PDT
I still doubt you have burnt out either of your hard drives Matt. But,
it seems there are more questions than answers at this point. It's
very difficult to diagnose a problem without being there to see what's
happening or having direct communications. When you start your
computer using a floppy boot disk and get to the A:\> prompt, can you
type C: and get a C:\> or C:\WINDOWS> prompt? If you can't get a C:\>
or C:\WINDOWS> prompt, then your system is not recognizing the hard
drive. This would bring you back to a configuration problem (either
wiring or drive letter designation i.e. CMOS).

If you can format either hard drive under Windows 98, then you'll know
the hard drive is not burnt out. I am not sure if a hard drive
formatted under Windows 98 will be XP compatible, but it should be.
You can always reformat the hard drive under XP if you can get the
system to recognize it. Again, this would bring you back to a
configuration problem (either wiring or drive letter designation i.e.
CMOS).

One other thing, I'm not sure if this is still true with Windows and
DOS, but partitioning a hard drive was always an at your own risk
situation. Windows and DOS did not always recognize a partitioned
drive. I have never partitioned a hard drive under any circumstances
for this very reason. But, I have had friends that did. It seemed that
sometimes partitioning would work on some hard drives. Sometimes it
would work for a while, then all kinds of problems would develop. And
most the time it wouldn't work at all.

You should have an operation manual for the new hard drive and your
old one too, for that manner? The voltage and wattage specifications
would be listed in that. Voltage and wattage specifications should
also be stamped on the hard drives themselves. These are generally
hard to find and understand if you're not familiar with the electrical
abbreviations they use.

This pretty much exhausts me of suggestions for tonight,
webbob

Request for Answer Clarification by elpha-ga on 09 Jul 2002 11:09 PDT
i can get to a c:/ prompt using a win xp CD but i can't run a "dir" i
think that you have to partition with ntps to run XP, all the
restoration programs i run get stuck as soon as the first encounter
with one of teh bad sectors.
-matt

Clarification of Answer by webbob-ga on 09 Jul 2002 12:10 PDT
Hi Matt,
I'm at a lost. I would say it is time for you to do some reading. As a
researcher, I will try to point you in the right direction:

Below are some pages from the Microsoft Windows XP site that have
several links to information that may help you diagnose and solve your
problem:

Windows XP Home Edition System Requirements
http://microsoft.com/windowsxp/home/evaluation/sysreqs.asp

Windows XP Home Edition How-to Articles
http://microsoft.com/windowsxp/home/using/howto/default.asp

Windows XP Home Edition Support Options
http://microsoft.com/windowsxp/home/support/default.asp
The XP Support Center and XP Knowledge Base may be of particular
interest on the above page. You might query on how your hard drive
should be formatted here.

Here is another review site with several reviews you should probably
read to get some impartial incite on your XP system and potential
answers to you dilemma:
ZDNET Reviews
WINDOW XP
http://www.zdnet.com/products/stories/reviews/0,4161,2809517,00.html
“Overview” and “Installation and setup” might be of particular
interest to you on the above page.

Please do not misunderstand me; I am very interested in solving your
problem. I am just at a loss as to where to go from here. I know that
reading through all the above is very time consuming. But, there does
not seem to be a quick answer to your dilemma. Or, at least, I do not
have it.

I would be interested in learning how you solve your problem. So,
please let me know how you solved it when you do.

Persistence usually pays off in the end,
webbob
elpha-ga rated this answer:5 out of 5 stars
i gave up, and installed xp on a blank hard drive, the other one is on
my floor. i has cool stuff on it but only 2 months lost. thanks for
help and patience

Comments  
Subject: Re: windows xp home built, hard drive problem
From: alienintelligence-ga on 07 Jul 2002 21:01 PDT
 
Well, I think at some point I would put the
stuff back in the old case, see if you can
reverse the voodoo. Not that this is any
kind of solution, but sometimes it lets you
see any mistakes you made along the way.
It also eliminates problems like Bad power
supply or supply wires.

-AI
Subject: Re: windows xp home built, hard drive problem
From: jeanluis-ga on 08 Jul 2002 07:34 PDT
 
Something similar happened to me recently when I tried to upgrade my
HD to a new Western Digital drive... I installed windows, and it
seemed ok, then I went to reboot and I got an error similar to the one
you got above. I did a lot of poking around, and looking at the
partition from linux, and I also used HD utility floppy disk that came
the with HD to poke around and try and figure out what was wrong. I
reformatted/repartitioned the disk many times with different
filesystems/OSs, none of that really did anything to fix the problem.
But I finally got the drive back up to snuff with the floppy disk that
came with the HD. On it they had a program that wrote all zeros to the
whole hard drive, including the partition table, and MBR, everything!
It took about 3 hours, but after that I was able to partition/format
the drive, and install windows/linux, and have not had a problem.
This may or may not solve your problem, and you may or may not have a
program like this, but it worked like a champ for me.
p.s. If the HD didn't come with a utility like this, then you can do
the same thing from linux with the DD command, or if you search the
web, you may be able to find something that will do this, also you
might want to check the manufactures website for HD utilities.
Subject: Re: windows xp home built, hard drive problem
From: alienintelligence-ga on 08 Jul 2002 14:06 PDT
 
Have you checked for any bent HD pins?
Or bent pins on the mobo? Are you using
a "new" cable that could be bad?

Can you boot up with a boot floppy?

-AI
Subject: Re: windows xp home built, hard drive problem
From: gale-ga on 08 Jul 2002 16:00 PDT
 
In response to the asker's question -- from
https://answers.google.com/answers/help.html#followup:
 
"Change your question price 
You can change your price at anytime if your question is not 'locked'
because a Researcher is working on it. Go to "My Account," select "My
Unanswered Questions" and click on the question with the price you
want to change. Then click on "Change Question Parameters" to modify
the price."
Subject: Re: windows xp home built, hard drive problem
From: elpha-ga on 08 Jul 2002 17:01 PDT
 
AI
i can boot to floopy and ive tryed
this harddrive on several computers
-matt
Subject: Re: windows xp home built, hard drive problem
From: webbob-ga on 10 Jul 2002 14:45 PDT
 
Thanks for the great rating Matt. I know how you feel - been there and
done that. Perhaps, after some time passes, you'll give the old one
another shot. Sometimes, after one walks away from a frustrating
situation, it isn't so frustrating when you come back to it and the
solution pops right up. Hope this is the case on this one. I'm glad
you got the blank hard drive working away.

webbob

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