Hi, I have another problem. My Toshiba PC has windoews MX and Word
2000. Symptoms are = When you try to start Word, you may receive the
following error message: "Microsoft Word has encountered a problem and
needs to close. We are sorry for the inconvenience" I did exactly as
explained in the URL
http://support.microsoft.com/default.aspx?scid=kb;EN-US;326510
I tried to find winword or Normal.dot, but I could not find both.   
This problem happens immediately after the word files open. If you
have time please help me solve the problem.

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Request for Question Clarification by aceresearcher-ga on 15 Jul 2004 12:38 PDT

zaker,

Check to make sure your system is not Hiding File Extensions:
http://www.microsoft.com/windowsME/using/workingefficiently/tips/extensions_on.asp

Then Search for Normal.dot in C:\

Rename any occurrences to OldNormal.dot .

Let me know if this does the trick.

ace

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Clarification of Question by zaker-ga on 15 Jul 2004 13:17 PDT

THIS SOLUTION DID NOT WORK.  I SEARCHED ALSO FOR NORMAL.DOT, BUT THE
RESULT WAS NIL,
WHAT ABOUT CONPATIBILITY?  THANKS

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Request for Question Clarification by aceresearcher-ga on 15 Jul 2004 13:27 PDT

Try running Word, and when you get the message, click "Click here" to
get the specific error message, and post it here.

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Clarification of Question by zaker-ga on 15 Jul 2004 15:50 PDT

Here is it. 
AppName: winword.exe	 AppVer: 9.0.0.8216	 ModName: mssp3es.dll
ModVer: 2.0.13.7	 Offset: 0000f024

THIS FILE WILL BE INCLUDED
C:\DOCUME~1\SAADBU~1\LOCALS~1\Temp\WER137.tmp.dir00\appcompat.txt

When I click again I get a one page of information which start as follows:

EXCEPTION iNFORMATION: 
CODE OXCOOOOOO5 etc

SYSTEM iNFORMATION: 
WINDOW nT 5.1 bUILD:2600

MODULE 1
Winword. exe  etc 

Good luck

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Clarification of Question by zaker-ga on 15 Jul 2004 15:57 PDT

By the way, I have used the word CD and 
and loaded the full versions of word. but the problem was not
repaired.  I did this esterday.

Ace, I don't know how much this helps, but:

mssp3es.dll is the spanish dictionary. 

appcompat.txt is an error text generated by windows itself for
compatibility errors. It will list all exe and dll files that were in
process at the time of the hang.

Mother911-ga

Ace,

Re youe request: "Try running Word, and when you get the message,
click "Click here" to get the specific error message, and post it
here."  I have posted the information you requested more than a week
ago. As you have not replied, I understund that you cannot help
solving this problem.  Thanks anyway.