Environment: Client using Outlook 98 on Win 98 SE, networked on Novell
Netware 4.11.
Problem: Some incoming mail is randomly re-directed from the Incoming
box straight to the Deleted Mail folder, and, sometimes when a mail is
Deleted, other random mails are deleted as well. There are no Rules
set up to do this. I tried using Add/Remove Programs to first
uninstall, and then reinstall Outlook 98, but the mail profile
(Control Panel->Mail icon)remained unaffected (still in regsitry
settings?, and the redirect problems continued after the reinstall.
Antivirus is and has always been updated--(McAffee 4.5.0.x). How can I
stop incoming mail from being sent directly to the Deleted Mail
folder, and mails besides those selected for deletion from being
Deleted?

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Request for Question Clarification by journalist-ga on 08 Jul 2002 09:08 PDT

Have you checked the Blocked Senders list to see if those email
addresses are present there?  That is a separate thing from the
Message Rules.  If not, please post here and I will answer the
question with detailed instructions on how to check the Blocked
Senders list and remove any emails from it that shouldn't be there.

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Clarification of Question by omniscientbeing-ga on 08 Jul 2002 12:50 PDT

No, I haven't checked specifically for Blocked Senders--a feature with
which I am not familiar. How do I access it?  I have checked for Rules
and Filters and Junk Mail settings, none of which are activated.

One thing I just tried--I updated IE 5.003 to IE 5.5 with SP2. The
user is off today, so I won't be able to hear the results on Outlook
performance until tomorrow.

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Clarification of Question by omniscientbeing-ga on 09 Jul 2002 08:08 PDT

OK, I talked with the user today, and the problem persists. Blocked
Senders? Any other ideas?

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Request for Question Clarification by gleffler-ga on 11 Jul 2002 15:11 PDT

Are you using an Exchange Server or Internet Mail Only?

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Request for Question Clarification by xemion-ga on 11 Jul 2002 16:20 PDT

Could the anti-virus software be automatically placing messages in the
deleted folder?

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Clarification of Question by omniscientbeing-ga on 12 Jul 2002 06:20 PDT

No exchange server, just Internet mail (Corporate setting in Setup). I
doubt it's the Antivirus putting the mails in Deleted--all the
machines ahve the same antivirus (McAfee 4.5.1) and none of the others
ahve this problem.

from the tools>accounts menu remove all the existing internet
accounts..... thne remove the program and reinstall it...i think then
the trace of the previous installation is removed.

if problem with anti-virus, then u can try by disablling the e-mail
scan option of the antivirus program.

PROBLEM SOLVED:

I solved the problem. I just thought I would post the solution as a
comment here and leave it up for a day or so for the benefit of those
who worked on this quesiton, rather than closing it with no warning.

I de-activated the Outlook Rules Wizard [Tools->Options->Other
tab->Advanced Options->Add-In manager->Uncheck the Rules Wizard
checkbox]. this solved the incoming mail redirect problem.

Thanks for your comments and help.