For years I have subscribed to CompuServe on a standing order on my
credit card. I no longer have the computer and do not know how to
cancel my subscription. I do not know my acount number or any details.
I am also deaf which makes phoning dificult. The credit card company
say that they pay on demand adn i have to stop the company billing
me.How can I stop paying for a service i do not use?

Hi omneptune,

Thank you for your question.  I phoned:  1-800-944-9871  and asked to
be transferred to the Billing Dept.

I explained the situation to a very nice gentleman (that it's not easy
for you to hear on the phone) and he told me there are 2 ways you can
accomplish the cancellation request.

1)  Send FAX to:  904-232-4879  You can subject the FAX - REQUEST FOR CANCELLATION

Put the following information in the Fax:

*  Your full name
*  Your mailing address  (Home Address)
*  Evening and Daytime Telephone Numbers (this is for their records,
no one will phone you)
*  Your email screename used for Compuserve

Indicate in the FAX:  

=======

2)  Send regular land mail to:

Compuserve Dept. L 2075
Columbus, OH 43260

*****Attention:  Cancellation Request*****

Put in the same information (full name, address, etc.,)


Unfortunately, the young man explained there is no email address to
submit your cancellation request.


Best regards,
tlspiegel

You should simply contact Compuserve and describe the situation. If
you can't find their email, send your request by snailmail:

CompuServe Interactive Services, Inc.
Customer Service Department
P.O. Box 17300
Jacksonville, FL 32245-7300
USA

Hi omneptune,

Thank you for the 5 star rating!

Best regards,
tlspiegel