Hi- I have a Windows XP PC; in the last 6 months, every time I surf
particular sites, I get disconnected.

I have a DSL connection wired via a router (I have vonage long
distance service)- the router distributes the DSL to the phone and to
the PC.

I get disconnected I realized most often when I visit 2 sites:

www.EBAY.com and http://money.cnn.com/markets/morning_call/

I am not sure WHY these 2 sites. Maybe they have some kind of
mechanism to refresh the pages (???) - however I go to other pages
that refresh themselves and this does not happen. (not that I realized
anyway)

Any idea what might cause such bizarre behaviour?

Thanks

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Clarification of Question by hsb-ga on 04 Aug 2004 19:23 PDT

One more thing: I tested the connection bypassing the router, and it
works just fine. No disconnections (as of yet)

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Request for Question Clarification by denco-ga on 04 Aug 2004 21:28 PDT

Howdy hsb-ga,

What is the brand, model number and the last time (if ever) you have done a
firmware update of your router?  Thanks!

Looking Forward, denco-ga - Google Answers Researcher

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Clarification of Question by hsb-ga on 06 Aug 2004 09:36 PDT

What is the brand, model number and the last time (if ever) you have done a
firmware update of your router? 

Here are the details: Dell Dimenson 8100 (bought in 2001 I think),
Windows XP, , Never done a firmware update of the Netgear
router/gateway (RP614?)  (and no clue how)

---

Request for Question Clarification by denco-ga on 06 Aug 2004 19:38 PDT

Howdy hsb-ga,

Appreciate your patience with the diagnostic process.  The problem you are
experiencing is often cleared up by upgrading the router's firmware.

First, you will need to determine which one of the two versions of the RP614
you have.  Look at the label on the bottom of your router.  It will either
have "RP614" or "RP614v2."  It is very important to determine which one you
have as the firmware, etc. is not the same across the models.

You will want to determine your current firmware version as well.  Open your
browser and put in the following in the Address box: http://192.168.0.1 and
then hit enter.  This should open the router's Configuration Manager.  Type
in (without the quotes) "admin" for the User Name and (without the quotes)
"password" for the password.  After you get access to the Manager screen,
click on the lefthand menu item "Router Status" and the firmware version
should appear there.

Depending on the router version, you will want to go to one of the following
two web pages for the firmware upgrade.

For the RP614:
http://kbserver.netgear.com/products_automatic/RP614v1.asp

For the RP614v2:
http://kbserver.netgear.com/products_automatic/RP614v2.asp

If you still have the manual for your router, it outlines the upgrade process.
If you don't have your manual anymore, then you can download from the above
addresses.  You will want to upgrade your firmware one version higher, and so
on, until (hopefully) your problem disappears.

Please do the above and report your results back here.  Feel free to ask any
questions you might have along the way.  Thanks!

Looking Forward, denco-ga - Google Answers Researcher

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Clarification of Question by hsb-ga on 07 Aug 2004 11:13 PDT

Thanks much - I went throught the upgrade process; I added 3 files to
the router. I think the next step is to watch the router over next few
days and see if it works ok.

One of the websites it always disconnect with is the money.cnn.com
site- that is a Market site. I will be able to test the site during
the week (not weekends, given market is closed). Will test it and
report back.

Thanks for all the help so far.

---

Clarification of Question by hsb-ga on 07 Aug 2004 20:46 PDT

NEED HELP ASAP

Now my vongae phone is not working at all. Need your help ASAP. I have
a Cisco ATA 186. Not sure what software version I have: I think it
says: v3.1.0 ATA FIT when I press 123# on my Analog Telephone Adapter.

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Clarification of Question by hsb-ga on 07 Aug 2004 21:07 PDT

Ignore my last post- I think Vonage service is down all over- not
particular to my issue I believe.

---

Request for Question Clarification by denco-ga on 07 Aug 2004 21:10 PDT

Howdy hsb-ga,

Try going back a firmware revision on your router and see if that clears
the problem.

Looking Forward, denco-ga - Google Answers Researcher

---

Clarification of Question by hsb-ga on 09 Aug 2004 15:31 PDT

Looks like ALL is working GREAT so far. Thanks much..

---

Request for Question Clarification by denco-ga on 09 Aug 2004 21:03 PDT

Howdy hsb-ga,

Give it another day or so, then please post your status, and if it is
looking like it is all working well, I will post the information as an
Answer for you.  Thanks!

Looking Forward, denco-ga - Google Answers Researcher

---

Clarification of Question by hsb-ga on 10 Aug 2004 16:15 PDT

looks like it's good- go ahead and post it as an answer. THx

Howdy hsb-ga,

Greatly appreciate you accepting this as an Answer.  The problem you are
experiencing is often cleared up by upgrading the router's firmware.

First, you will need to determine which one of the two versions of the RP614
you have.  Look at the label on the bottom of your router.  It will either
have "RP614" or "RP614v2."  It is very important to determine which one you
have as the firmware, etc. is not the same across the models.

You will want to determine your current firmware version as well.  Open your
browser and put in the following in the Address box: http://192.168.0.1 and
then hit enter.  This should open the router's Configuration Manager.  Type
in (without the quotes) "admin" for the User Name and (without the quotes)
"password" for the password.  After you get access to the Manager screen,
click on the lefthand menu item "Router Status" and the firmware version
should appear there.

Depending on the router version, you will want to go to one of the following
two web pages for the firmware upgrade.

For the RP614:
http://kbserver.netgear.com/products_automatic/RP614v1.asp

For the RP614v2:
http://kbserver.netgear.com/products_automatic/RP614v2.asp

If you still have the manual for your router, it outlines the upgrade process.
If you don't have your manual anymore, then you can download from the above
addresses.  You will want to upgrade your firmware one version higher, and so
on, until (hopefully) your problem disappears, which it appears to have done.

Glad the above worked out!


Search Strategy:

Personal experience.

Google search on: RP614 router eBay
://www.google.com/search?q=RP614+router+eBay

Accessed and searched the Netgear web site.
http://www.netgear.com/

Looking Forward, denco-ga - Google Answers Researcher

Thanks so much...you are VERY helpful.

Well that is interesting. First off, if your computer is more than 2
years old, it is usual. It also depends on if you: Defragment your HD
every so often, and when the last big clean up was (FORMAT). If your
computer is fairly new, then it may just have to do with the site its
self, and your open ports, which can be ?sent? into your computer.
Speaking from logic, XP is stopping Packets from entering certain
ports that may be caused by pretty much so anything it doesn't like.

Much thanks for the kind comment, 5 star rating and nice tip, hsb-ga.

Quite happy that we got you up and running on a more stable basis.

Looking Forward, denco-ga - Google Answers Researcher