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Q: Problem re-installing Norton Internet Security after installing Windows XP ( Answered,   1 Comment )
Subject: Problem re-installing Norton Internet Security after installing Windows XP
Category: Computers > Software
Asked by: virginiaboy-ga
List Price: $25.00
Posted: 05 Aug 2004 21:56 PDT
Expires: 04 Sep 2004 21:56 PDT
Question ID: 384186
I recently installed Windows XP to replace Windows 98. At the time of
installation, the system told me to uninstall Norton Anti-Virus 2004
and Norton Internet Security 2004. I had bought both of these programs
as downloads from the Symantec site.

Despite following the directions to the "T", I cannot successfully
re-install Internet Security. I continue to receive an error message
telling me that it cannot find the Integrator.

I tried doing a clean boot, as directed on the Symantec online
technical assistance site. I tried removing all Symantec programs from
my hard drive (the two above plus WinFax Pro). I tried a new dowload
of both Norton programs from the Symantec site.

I am concerned about not having this program installed because of the
DSL line I use on my business computer.

I cannot reach Symantec by phone, even on the pay line. 

How do I get Internet Security properly installed?

Thank you,

Jeff Williams
Subject: Re: Problem re-installing Norton Internet Security after installing Windows XP
Answered By: legolas-ga on 27 Aug 2004 22:26 PDT
Hi virginiaboy-ga,

I've located some documents and strategies that should fix your problem.

The first link is most likely the link you found on the Symantec
support site (Error: "Unable to start the Integrator. Please reboot
and try again. . . (1007,157)" when using the desktop icon to open the

The Second document gives a few more strategies for dealing with the
problem... (After installing Norton SystemWorks 2004, the program does
not start, or appears briefly and then disappears without displaying
an error message):

Basically, what the second documents says is that the failure to
install may be caused by a virus (or some other infection). That may
actually be the case here. There is a link to an online scanner that
should be able to find out if you do in fact have an infection on your
system. The link to the online scanner is:

Also, some more information that may help fix the problem...

Search your hard drive for "Symantec", "Norton", and "LiveUpdate" -
delete them and the entire directory they are in.

Click Start, then Run... and type "regedit" and click 'run'. Once in
the program, search for those same 3 items listed above and delete
them. However, be VERY CAREFUL!! Incorrectly editing your system
registry can permanently destroy your install of XP necessitating a
complete reformat and reinstall of Windows XP!

Once you completed the above steps, go ahead and re-install the
firewall and antivirus. It should work after manually deleting the
registry entries.

Also, for your knowledge, there are free versions of Antivirus and
Firewall. My favorites are:


ZoneAlarm -

Hope this helps. If you require clarification on this answer, please
ask prior to rating and closing the question.



Search terms:
"Unable to start the Integrator. Please reboot and try again"
Subject: Re: Problem re-installing Norton Internet Security after installing Windows XP
From: sidey123-ga on 17 May 2005 21:41 PDT
this will resolve your issue
STEP 1)got to this web site and run this file in if you
are using XP or 2000
or if you
are using Win 98 or ME
STEP 2) got to Start-->Run-->%temp% and remove all the temporary files
STEP 3)editing the registry
      a)first make a backup of the registry
      b)find this key in the registry
KEY_LOCAL_MACHINE\SOFTWARE\Symantec and  delete the symantec folder
      c)do the same thing for this key HKEY_CURRENT_USER\Software\Symantec
STEP 4)deleting the symantec folders from the hard drive
       a)delete the following folders symantec and norton folders
      NOTE: "if you do not see the application data folder got to
folder options and select show hidden files"
for XP2000 c:\documents and settings\all users\application data\symantec
for 98ME c:\windows\all users\application data\symantec
        c:\programe files\norton internet ecurity
        c:\programe files\symNRTDRV
        c:\programe files\norton antivirus
        c:\program files\common files\symantec shared
STEP 5) Do a clean boot
         Clean boot for WIn XP
       a)Start-->run__Msconfig__> General. under general select
      got to the "SERVICES" tab and put a check mark next to "HIDE ALL
       for WIN98
STARTUP GROUP ITEMS" and click on OK and restart

STEP 6)download and run msicuu2.exe utility which can be found in\42ul9
      download and run windows scrip 5.6 for XP/200\ar31
      for win 98/ME\8bhn
restart the comp and you can install NISwithout any problems

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