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Q: Does Apple Accept Returns? ( No Answer,   2 Comments )
Question  
Subject: Does Apple Accept Returns?
Category: Computers > Hardware
Asked by: avacado-ga
List Price: $5.00
Posted: 06 Aug 2004 09:40 PDT
Expires: 05 Sep 2004 09:40 PDT
Question ID: 384400
Does Apple accept returns on G5 towers? Our IT department purchased
one that turned out to be defective and claim that Apple does not
accet reutrns. Now they want to replace it with a non-apple computer
(a PC), for our graphics department, out of fear.

Also, if you can answer it, is Adobe making Photoshop and Illstrator
for PC first, then for Apple? I heard that as well.

Thanks,
Tony Asevedo
Internet Manager
Old World Industries, Inc.
Answer  
There is no answer at this time.

Comments  
Subject: Re: Does Apple Accept Returns?
From: pinkfreud-ga on 06 Aug 2004 10:23 PDT
 
I think your IT department is telling you a tall tale by claiming that
Apple will not accept a return on a piece of defective equipment. Any
company with such a policy wouldn't have stayed in business as long as
Apple has.
 
I used to work for an all-Mac advertising agency which returned
Macintosh hardware to Apple several times a month.
Subject: Re: Does Apple Accept Returns?
From: eccent-ga on 11 Aug 2004 11:32 PDT
 
Apple's return policy allows returns within 14 calendar days.
http://store.apple.com/Catalog/US/Images/salespolicies.html#Return%20Policy
binding that it is not "Product that is custom configured to your
specifications."  If it was custom configured, then RMA would be
unlikely and servicing is more feasible.

Otherwise, find an Apple Store or call 1-800-APL-CARE for service.

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