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Q: Top 10 Recycled Pulp Manufacturers ( No Answer,   0 Comments )
Question  
Subject: Top 10 Recycled Pulp Manufacturers
Category: Business and Money > Consulting
Asked by: blancarro-ga
List Price: $100.00
Posted: 10 Aug 2004 15:06 PDT
Expires: 27 Aug 2004 16:03 PDT
Question ID: 386083
$50.  I need a list of the top 10 publicly traded manufacturers of
RECYCLED pulp in the United States. Do not include privately owned
companies.  List only companies that are traded on US exchanges. 
There may not be ten such companies.   That's OK.  Just list the ones
that fit my criteria.

Please list the companies in an Excel file (if that is possible using
Google answers) with the following info.

Company name
Ticker symbol
Website
Link to latest annual report
% of their revenues attributable to recycled pulp (estimates with
assumptions allowed)
% of their profits attributable to recycled pulp (estimates with
assumptions allowed)

Clarification of Question by blancarro-ga on 12 Aug 2004 07:08 PDT
In case there is any confusion, I'm looking for companies that make
pulp using recycled paper products as input.  This recycled pulp is
bought by companies that produce paper composed of varying levels of
post consumer waste, usually in a range of 10% to 100% recycled.
Answer  
There is no answer at this time.

The following answer was rejected by the asker (they received a refund for the question).
Subject: Re: Top 10 Recycled Pulp Manufacturers
Answered By: adiloren-ga on 18 Aug 2004 16:44 PDT
 
Hello, thank you for the question. Below are the largest publically
traded companies, that have recycled pulp operations, in the United
States. The largest of these companies are International Paper (1),
Georgia-Pacific Corporation (2), and Weyerhaeuser (3).

Some of the information regarding the specifics on the company
revenues for pulp were not readily available. However, all of these
companies have large pulp operations, some as a greater percentage of
the total company than others. These percentages are noted when
available.

I have also included a summary of the general paper industry and the
key players involved. There is also a "resources" section with
valuable links to associations and industry websites. Please let me
know if you need any clarification of this response. I hope this meets
your needs.

-------------------------------------------------------------------------------
*Information below was gathered from the respective company websites
and Hoover's Company Profiles via Lexis-Nexis.


# Boise Cascade Corporation, Boise, ID, USA
TICKER: BCC   EXCHANGE: NYSE
http://www.bc.com
Annual Report: 
http://investor.bc.com/publications.cfm
Annual Financial Data:
http://www.hoovers.com/boise-cascade/--ID__10222--/free-co-fin-annual.xhtml
Sales ($ mil.)               8,245.1
Net Income ($ mil.)              8.3
US                  7,291.9              88%
Paper and Pulp      1,352.5              16%


# Bowater Inc., Greenville, SC, USA
TICKER: BOW     EXCHANGE : NYSE
http://www.bowater.com/
Annual Report: http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=BOW&script=700&layout=6
2003 SALES($mil.)- 2,721.1 
1YR SALESGROWTH- 5.4%
2003 NET INC. ($mil.)- (205.0)
Market pulp 489.9 18%

# Buckeye Technology Inc., Memphis, TN, USA
TICKER: BKI   EXCHANGE: NYSE
http://www.bkitech.com/
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=bki&script=700&layout=7
Sales ($ mil.)                 641.1
Net Income ($ mil.)            24.9
Pulp                           22%

# Georgia-Pacific Corp., Augusta, GA, USA
TICKER: GP   EXCHANGE: NYSE
http://www.gp.com/
http://www.gp.com/center/annualreport.html
Sales ($ mil.)              20,255.0
Net Income ($ mil.)            254.0

#  International Paper Company, Stamford, CT, USA
TICKER: IP   EXCHANGE: NYSE
http://www.ipaper.com
Annual Report: http://investor.internationalpaper.com/ireye/ir_site.zhtml?ticker=IP&script=700

"International Paper operates 26 pulp, paper, and packaging mills; 88
converting and packaging plants; 25 wood products facilities; and
seven specialty chemicals plants in the US. The company also operates
10 pulp, paper, and packaging mills, 44 converting and packaging
plants, 10 wood products facilities, two specialty panels and
laminated products plants, and six specialty chemicals plants in
Canada, Asia, Europe, Latin America, and South America. IP sells its
products globally."

Pulp Distribution:  6,230(mil) 24%
US Market:          18,187 (mil) 72%

# Louisiana Pacific Corp., Portland, OR, USA
TICKER: LPX   EXCHANGE: NYSE
http://www.lpcorp.com/
AnnualReport:
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=lpx&script=700
Sales ($ mil.)      2,300.2
Net Income ($ mil.) 272.5

# Pope & Talbot, Portland, OR, USA
TICKER: POP     EXCHANGE : NYSE
http://www.poptal.com/index.htm
Annual Report: http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=POP&script=700&layout=7
2003 SALES($mil.)- 612.7

# Potlatch Corp., Potlatch, ID, USA
TICKER: PCH   EXCHANGE: NYSE
http://www.potlatchcorp.com/
Annual Report: 
http://ccbn.mobular.net/ccbn/7/520/569/
Sales ($ mil.)               1,506.6
Net Income ($ mil.)             47.5
Pulp & paperboard       482.0             28%

# Rayonier Inc., Stamford, CT, USA
TICKER: RYN     EXCHANGE : NYSE
http://www.rayonier.com/
Annual Report: http://www.rayonier.com/ir_main.asp?ParLvl=7&TOCLvl=2&Exp=false&SecID=13&UserClick=Y
2003 SALES($mil.)- 1,100.9

# Weyerhaeuser Co., Tacoma, WA, USA
TICKER: WY   EXCHANGE: NYSE
http://www.weyerhaeuser.com/
Annual Report: http://investor.weyerhaeuser.com/ireye/ir_site.zhtml?ticker=wy&script=700
Sales ($ mil.)              19,873.0
Net Income ($ mil.)            277.0
US                16,235             82%
Pulp & paper       3,862             19%



*************General Paper Industry Info****************************

KEY WORLD WIDE COMPANIES: 
 
Forest & Paper Companies (Ranked By Sales)

International Paper 1
Georgia-Pacific Corporation 2
Weyerhaeuser 3
Stora Enso Oyj 4
UPM-Kymmene 5
Oji Paper 6
Nippon Unipac 7
Smurfit-Stone Container 8
MeadWestvaco 9
M-real 10

INDUSTRY OVERVIEW:

Hoover's Industry Snapshots
August 17, 2004

"When you hear "consolidation" and "cutbacks" in reference to the
paper industry, they're not discussing particleboard or construction
paper. The industry, long characterized by high levels of
consolidation after mergers and acquisitions, has turned to limiting
supply to improve the bottom line. Facing oversupply and high
inventories, paper companies have recognized that merely combining
operations after acquisitions is no longer enough to counter the
industry's high supply. Thus efforts to reduce production and mill
closures are becoming commonplace.
 
Restructurings have also become commonplace in the industry. Like
other companies trying to operate as efficiently as possible,
International Paper has been sloughing off non-core divisions in order
to focus on the paper and container businesses that have been its
historic bread and butter. Taking another tack is
 
the paperboard maker formerly known as  
 
Riverwood Holding. Its purchase of folding carton specialist Graphic
Packaging International, which closed in the last half of 2003,
created a global paperboard packaging company serving the beverage,
food, and consumer products industries. The new company, Graphic
Packaging Corporation, is expected to control 15% of the US market.
 
The slow economy, coupled with weak demand and an advertising slump,
has kept paper manufacturing companies from making many headlines.
Companies have been cutting back and looking for dollars everywhere,
even shutting older, less efficient mills. Still, producers of pulp,
newsprint, printing and writing papers, and containerboard are
counting on reports that the economy is stabilizing, and many,
including Finland's Stora Enso, are looking toward the Chinese market
as an answer to their production prayers. Competition from Canadian
companies such as Abitibi-Consolidated has also hurt revenues.
 
Curiously, one by-product of the sluggish economy may end up as a boon
to US paper makers. Indonesia, South Africa, Russia, and China are
benefiting from the weakened US dollar, and are poised to become
attractive paper markets. These regions show characteristics like
strengthened economic structures and high literacy rates, traits that
transform growth potential into actual growth."


* * * * * * * * * * RESOURCES * * * * * * * * * *  
 
TERMINOLOGY: 
 

PaperOnWeb.Com: Pulp and Paper Dictionary - 
http://www.paperonweb.com/dict.htm 

Recycled Paper Coalition: Recycling Terms -
http://www.papercoalition.org/tnt-terms.html

 
 
ASSOCIATIONS & ORGANIZATIONS: 

American Forest & Paper Association - http://www.afandpa.org/ 

American Institute of Timber Construction - http://www.aitc-glulam.org/ 

Center for International Trade in Forest Products - http://www.cintrafor.org/ 

Confederation of European Paper Industries - http://www.cepi.org 

Forest Products Association of Canada - http://www.cppa.org/english/index.htm 

Forest Products Society - http://www.forestprod.org/ 

TAPPI - http://www.tappi.org 

-----------------------------------------------------------------------


Search Strategy:

-Lexis-Nexis business database search
-Google Search for specific company names

------------------------------------------------------------------------

Thank you for using Google Answers and good luck in your pursuits.

Regards,
Anthony (adiloren-ga)

Clarification of Answer by adiloren-ga on 19 Aug 2004 01:16 PDT
By the way, there is no way to transfer an excel document through
Google Answers at the present time.

Request for Answer Clarification by blancarro-ga on 19 Aug 2004 07:58 PDT
I appreciate your effort but the key information I was looking for is
missing.  I want to know which publicly traded company has the highest
percentage of revenues attributable to their RECYCLED PULP operations.

You have provided the percentage of revenues attributable to their
"pulp AND paper" operations neither giving me the percentage of pulp
nor the percentage of recycled pulp.

From the original question:
% of their revenues attributable to recycled pulp (estimates with
assumptions allowed)
% of their profits attributable to recycled pulp (estimates with
assumptions allowed)

Also, this is not what I asked for: "Below are the largest publically
traded companies, that have recycled pulp operations, in the United
States."  I asked for "I need a list of the top 10 publicly traded
manufacturers of RECYCLED pulp in the United States."  These are two
different things.

I'll gladly pay you if you can answer my question.  Thank you.

Clarification of Answer by adiloren-ga on 19 Aug 2004 14:58 PDT
I'll try to track down the numbers on the percentages. Although, for a
few of them I did include the percentages of pulp specifically.

By the way, regardless of the way I stated the answer regarding
"operations", these are also the largest publically traded companies
that "manufacture pulp" as well. For some it may not be there largest
sources of revenue for these companies, but do to the size and
diversity of some, it still is a major producer of pulp.

The companies where I noted the pulp % specifically are the one's with
the highest "percentage" of their revenues attributable to pulp;
namely, Bowater Inc., Buckeye Technology Inc. and International Paper
Company.

The largest overall pulp operations (meaning the largest pulp
manufacturers overall) are the companies that I noted in the first
part of my answer; International Paper (1), Georgia-Pacific
Corporation (2), and Weyerhaeuser (3).

This is based on written summaries of their operations. I'll look for
actual revenue figures on their pulp manufacturing as well.

As you noted in your question, there aren't that many major pulp
manufacturing companies that are publically traded on the U.S.
exchanges. The ones that I have profiled in my answer are THE MAJOR
PLAYERS in the business.

Please clarify if you are more interested in the total output of the
manufacturers of pulp or the companies that have the highest
"percentage" of pulp operations, relative to the rest of their
operations. That changes things a bit if you prefer the latter.

I will respond with a clarification after you provide a little more
direction as to what would be most useful to your needs.

Thanks for the clarifcation request. I look forward to hearing back from you soon.

-Anthony

Request for Answer Clarification by blancarro-ga on 20 Aug 2004 07:42 PDT
Anthony, 

RECYCLED PULP! I don't need the largest publicly traded pulp manufacturers.  

I need the largest publicly traded RECYCLED PULP manufacturers.  And I
need the percentage of revenues attributable to RECYCLED PULP.  This
is the crux of the question.

I think this is a very hard question to answer using the typical
sources.  In fact, I posted it because I do not know how to answer it
with the typical sources.  Everything you've provided is available in
annual reports.
I was hoping someone on this service had other sources, not available
to me, they could tap to answer this question.

I will gladly pay you if you can answer my question.  If you can't
answer my question, you might want to discontinue your efforts.  I
will not pay for your time or effort.  Only for an answered question. 
This is what this service is all about.

Clarification of Answer by adiloren-ga on 20 Aug 2004 15:43 PDT
Yes, I am well aware that your are refering to "recycled" pulp and I
understand the distinction. The companies profiled in my answer have
large recylcled pulp operations, the largest of the publically traded
companies, as per your question.

I am working on further clarifying the figures on what percentages
specifically come from recycled pulp. However, it would be helpful if
you could let me know if your more interested in those companies that
have recycled pulp as their main source of revenue or the total size
of the recycling operations.

I'll get back to you soon with some more information. I understand
that this may take unusual sources, and trust me, I'm using a lot more
than the conventional. Hopefully, something more specific will turn up
to better satisfy you.

-Anthony

Clarification of Answer by adiloren-ga on 20 Aug 2004 22:03 PDT
Hello blancarro-ga, thank you for requesting clarification.

If you are seeking U.S. public companies that SPECIALIZE in the
manufacture of recycled pulp, you will find that there aren't any. At
least that is the conclusion that I have drawn after extensive
research of the publically traded companies through a multitude of
paid database and the web. However, there are many private companies
that specialize in this (Superior Recycled Fiber Industries for
example) and some foreign publically held companies.

That does not mean, of course, that no public U.S. companies have
major recycled pulp operations. As noted in my initial response, many
do. You originally requested the top 10 manufacturers of recycled pulp
and I have listed them.

The probem, and you concerns, I assume are mainly the lack of detailed
financial data on those operations. I understand your concerns
completely, as that data is not readily available, because of the fact
that these operations are not primary mechanisms of acheiving profits
for these major paper companies. In fact, many have instituted these
recycled pulp programs to meet environmental standards, not as a
source of increased revenue.

Another problem is that when these companies do profit from the
recycled pulp, it is usually after it has been processed into their
paper products or added to other non-recycled pulp. It is therefore
difficult to determine what revenues are directly attributable to the
recycled pulp itself.

Despite these concerns, there is some information out there on these
recycled pulp operations at some of the major companies that were
profiled originally.

Below I have compiled some of this information so that you may be able
to estimate what types of revenue may be generated or what type of
savings may be registered from their manufacture of recycled pulp. I
hope this helps.

----------------------------------------------------------------------

Boise Cascade Corporation

PR Newswire
October 16, 1995

<<When complete, the new 910-ton-per-day paper machine will be capable
of producing approximately 330,000 tons annually of uncoated free
sheet paper, including office, offset printing, forms, and envelope
papers. The Jackson facility will have both virgin and recycled pulp
capacity available to supply the new machine, which is expected to
begin production in April of 1997.>>

The Seattle Times
August 6, 1991

<<Boise is currently looking at various suppliers of recycled
newspapers, from brokers to municipalities.

"We don't anticipate a problem getting supply," says Lamb. "Over time,
there will be an increase in the amount of newsprint recovered and put
back into the recycling stream."

Boise's markets will be, primarily, in the Western U.S., the same
market its mill here already serves. Lamb says the proposed recycling
mill will prove to be economically feasible for the company.

"One of the key things to remember is that production of recycled pulp
replaces a portion of the pulp production at the mill using virgin
fibers," Lamb says. "Based on recent prices for both old newspapers
and wood chips, we've reached the conclusion that it makes sound
economic sense for us."

Beloit Corp. will design, build and install the recycling equipment
for Boise. The plant will use as much as 300 tons of old newspapers a
day to churn out 225 tons of recycled fibers daily.>>

*********************************

Bowater Inc.

Plant
March 3, 2003

<<Not to overlook the environmental significance of increasing recycled pulp
capacity, the flexibility it gives Bowater in acquiring raw materials for
paper production is the true justification for this investment. Bowater is
now less dependent on mechanical wood pulp--material made from wood chips
subject to fluctuating market prices--to make its annual capacity of
450,000 tons of newsprint. And the papermaker expects an internal rate of
return of about 32% in less than three years.

''We have three machines that require pulp to make paper,'' says Michael
Groves, engineering and environment manager at Bowater. ''As these
machines improved in efficiency, the availability of pulp decreased. We
had to improve our pulp production.''

Groves says the economics of this project wouldn't have been justified if
the need for more pulp weren't there. Recycled pulp is cheaper.

With the flexibility to use a higher percentage of recycled material,
Bowater can play the market. If the price of wood increases, or chips are
in short supply, it uses more recycled pulp to reduce the marginal costs
of the process. Preproject, the plant recycled pulp mix was half newspaper
and half magazine stock. Now it uses 80% newspaper.

Increased production

The company found an innovative way to increase the recycled capacity at an
existing mill that provided good payback terms of capital, says Groves.
''The goal was not to increase paper production, it was to provide more
flexibility as to the types of pulp we could use based on market
conditions, producing the paper at a lower cost.''>>

Waste News
August 23, 1999

<<Bowater, at one point, planned to spend about $220 million to
upgrade the East Millinocket mill. But those modernization plans --
announced in January 1998 -- never took place.

Now, Inexcon plans to spend $75 million to $100 million during the
next two years to upgrade the mills and produce paper under the Great
Northern Paper name.

Work will include rebuilding a paper machine, the addition of peroxide
bleaching of sulfite pulp, and a new roll wrap system at the
Millinocket mill. The company also will install new electric drives on
a paper machine and make improvements to the mechanical pulp mill in
East Millinocket.

''It will change our product mix into more specialty grades,'' company
spokesman Brian Stetson said. That will result in the need for more
recycled content in some products and less in others, he said. ''We
don't foresee the total use will change.''

Average recycled fiber consumption for the deinking mill is about 500
tons per day, with about 70 percent of that total being old newspapers
and the balance being old magazines, a recycled fiber buyer for the
site has said.

That yields about 330 to 340 tons of recycled pulp per day that is
either used at East Millinocket or shipped by rail or truck to the
Millinocket mill about 8 miles away, he said.>>


The Boston Globe
August 29, 1993

<<Elsewhere in the region, Bowater Inc.'s Great Northern Paper Inc.
unit opened a $ 60 million pulp facility in East Millinocket, Maine in
May. Stone & Webster Engineering Corp. plans to spend more than $ 50
million on a recycled pulp mill in Auburn, Maine. And Boston
businessman Robert K. Kraft's Rand-Whitney Group plans a $ 121 million
plant in Montville, Conn. to make recycled brown paper for corrugated
boxes.

"There seems to be a minor boom in the construction of these
facilities," says John Ruston, economic analyst at the Environmental
Defense Fund in New York. "There are new economic opportunities in
harvesting the urban forest."

Ruston notes that many of the new facilities are concentrated in the
Midwest and the Northeast. The densely populated regions generate an
abundant supply of waste paper and have substantial numbers of
paper-making plants that can use the recycled pulp.>>

********************************

International Paper Company

Business Week
November 1, 1993

<<Making high-quality office products of recycled material remains the
last great technical problem for papermakers, which for 20 years have
made cardboard, tissue, and newsprint that way (chart). The challenge
with office paper is to remove the ink from once-printed paper so the
recycled version will be lily-white. But that's nearly impossible. The
next best solution is to chemically separate ink from paper fibers
using a flotation process, then mix the grayish recycled pulp with
bleached pulp made from wood. Producers can buy recycled pulp, but
that leaves them dependent on outside suppliers. So those who can
afford to are investing in de-inking equipment. The drawback is cost.

Union Camp Corp. plans to spend $ 100 million over the next two years
at its Franklin (Va.) plant to turn 400 tons of office paper a day
into recycled pulp. International Paper Co., Hammermill's parent, has
bought exclusive North American rights to de-inking technology owned
by Germany's Steinbeis Temming Papier & Co. and has pumped $ 95
million into its Lock Haven (Pa.) mill to make 100% recycled copier
paper. The company also plans to spend $ 300 million by 1995 at its
plant in Selma, Ala., to de-ink and recycle 400 tons of paper a day.
"Companies with strong balance sheets are moving into this area," says
Evadna Lynn, a paper-industry analyst with Dean Witter Reynolds Inc.
"Those with leveraged-up balance sheets" -- she mentions
Georgia-Pacific Corp. -- "don't want to spend right now."

The laggards risk losing out on major orders. Big paper buyers,
seeking to bolster their images with customers, are banding into
groups such as the Recycled Paper Coalition on the West Coast. Last
year, its eight members bought 18,500 tons of recycled paper with up
to 20% reused fibers. This year, the group has grown to 68 members,
including Bank of America, The Gap, and Bechtel Group. In August, the
Environmental Defense Fund forged an alliance that will harness the $
1 billion annual paper-purchasing power of six companies, including
McDonald's, NationsBank, and Time Warner, to demand more recycled
fibers in paper. This follows last year's decision by seven Great
Lakes state governments to form a cooperative to buy 14,000 tons of
recycled copier paper annually.>>

*********************************

Pope & Talbot Inc.

PR Newswire
May 2, 1994

<<The board of directors of Pope & Talbot Inc. (NYSE: POP), at its
regular meeting on Tuesday, April 26, 1994, approved a $20 million
program to modernize its recycled pulp mill in Eau Claire, Wis. The
Eau Claire mill is dedicated exclusively to the private label tissue
market. When complete in mid 1995, the new equipment will permit the
mill to use as much as 100 percent post-consumer wastepaper in the
production of tissue pulp that is equivalent in quality to pulp made
from virgin fibers. The investment will include modifications to one
of the mill's two tissue paper machines.

Pulp quality and product improvements are the goals for this project.
Private label tissue must be able to compete directly with brand-name
products on the shelves of company customers like Wal-Mart, K- Mart,
Albertson's, A&P and others. Upon completion of the project, Eau
Claire will produce a full line of tissue products that have softness,
brightness and absorbency characteristics equivalent to the brands.

Peter T. Pope, chairman, president & chief executive officer, stated
that, "Eau Claire has long been a leader in recycling technology, so
it is appropriate that the company commit to this state-of-the-art,
yet proven equipment." Pope continued, "This investment is very
important to our Partnership Program, where we work with retailers to
help them compete effectively with producers of brand-name products."
Pope concluded, "The equipment will allow Pope & Talbot to match
quality and features with the brands, and to keep up with product
improvements in the future.">>

***********************************

Weyerhaeuser Co.

Crain's Chicago Business
August 14, 1995

<<West Coast paper-making giant Weyerhaeuser Co. is opening a
recycling plant in Itasca this month, the latest of several moves
shaking up the Chicago-area market.

Weyerhaeuser Recycling will operate an $8-million, 66,000-square-foot
facility capable of processing up to 12,000 tons per month, according
to the plant's general manager, Lance Meyer. It will employ 40 to 50
people.

The plant began accepting baled  paper in early August and will begin
accepting loose material in early October, when construction is
scheduled to be complete.

The facility is expected to draw  paper from the area's 3,000-plus
printers and lithographers and from local office parks and major
retail chains.

"We expect to get material from these sources, as well as from local
trash haulers and paper brokers,'' Mr. Meyer said.

Although Oak Brook-based WMX Technologies Inc. has contracted with
Chicago to build and operate four material-recovery facilities-three
owned by the city and one company-owned-Weyer-haeuser doesn't view WMX
or other municipal waste haulers as competition, Mr. Meyer said.

"We're going to be competing with a lot of the local processors,''
specifically companies such as Huron Paper Stock Co. and DuPage Paper
Stock Inc., he said.

Part of the plant's output will supply one of Weyerhaeuser's mills-a
joint venture in Cedar Rapids, Iowa, with Cedar River Paper Co.>>
Reason this answer was rejected by blancarro-ga:
I asked for the top publically traded manufacturers of RECYCLED PULP
including the percent of revenues and profits attributable to recycled
pulp.

Your "researcher" did not give me this information.  They were only
able to give me the top producers of pulp and the % of revenues
attributable to pulp (NOT RECYCLED PULP).  To repeat, they did not
give me information on RECYCLED PULP, only on pulp in general.  My
question was very specific and very clear from the beginning.  Your
researcher ignored the critical details of my question from the
beginning and continue to despite me giving clarification.

They did, however, give me reams of irrelevant data (like a list of
trade associations that I did not ask for)  and a long explanation of
why they can find % of revenues attributable to recycled pulp for each company.

Neither of these are answers.  If the researcher can't answer the
question, then I should not have to pay.  I will only pay for answered
questions.  That is what this service is all about.

The whole reason I tried this service is because it is a hard
question, one I can't answer myself.

And please do not let this researchers effort sway you.  Yes, they did
provide lots of information.  But they did not give me the information
I was looking for.  Effort does not equate to an answer.

Please refund my $100 immediately.  Sincerely disappointed, Neal

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