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Q: picture enhancing program ( Answered,   0 Comments )
Question  
Subject: picture enhancing program
Category: Computers > Hardware
Asked by: mnbob-ga
List Price: $5.00
Posted: 14 Aug 2004 19:58 PDT
Expires: 13 Sep 2004 19:58 PDT
Question ID: 387972
When I bought my Dell desk top last year it had a program  to view
pictures called,DELL "IMAGE EXPERT PREMIUM EDITION", IT WAS GOOD FOR
90 DAY THEN I HAD TO PAY FOR IT, WHICH I DID I DID'T GET A CD THEY
DOWNLOADED IT OFF THE INTERNET NOW  I NEED THE CD, HOW CAN I GET ONE?
IF I COULD GET A PHONE NUMBER  FOR THE COMPANY THAT MAKES THE PROGRAM
Answer  
Subject: Re: picture enhancing program
Answered By: tlspiegel-ga on 14 Aug 2004 20:44 PDT
 
Hi mnbob,

According to the following information, you'll need to contact Dell for the CD. 
http://www.jasc.com/products/dell/IeX3w8iT4/dellupgrade.asp?dell=1

Note: Image Expert® 2000 Premium Dell Edition has been upgraded and is
now called Image Expert 3.41 Premium Dell Edition.
 
The Dell Edition of Image Expert is provided on the "Backup: 
Dell-Installed Programs" CD-ROM that came with your Dell computer.

**If you did not receive this CD please contact Dell, as we do not
have access to these CDs.**

If you purchased Image Expert 2000 Premium Dell Edition at the same
time you purchased your Dell computer, a back-up copy of the program
is provided on the Image Expert 2000 Premium Dell Edition CD-ROM
included with your system.

**If you did not receive this CD please contact Dell, as we do not
have access to these CDs.**

=================================================

I've provided several ways for you to contact Dell.

Dell: Contact Us
http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen&~ck=lf


Customer Care: 800-624-9897 
Service & Support: 800-624-9896 
http://support.dell.com/support/topics/global.aspx/support/en/ordersupport


Email Customer Support Page:
http://support.dell.com/support/emailcustomercare/index.aspx?c=us&l=en&s=gen


Email Customer Support Outstanding Issues
http://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen

Resolve outstanding issues.

NOTE: This form is for customers who have contacted Dell before AND
have a case number or reference number provided by a Dell
representative. You will be contacted by a Dell representative within
6 hours of receiving your email.*

*The 6 hour response time will be within Dell business hours 8-5 pm
CST, Monday - Friday.

=================================================

Dell Chat
http://support.dell.com/support/topics/global.aspx/support/en/ordersupport
 
Chat live 1x1 with a Dell representative to get an immediate response
to your support issue.
http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_entry?c=us&chattype=carechat&cs=19&l=en&Queues=eSupport.DHS.CustomerCare,eSupport.DHS.CustomerCare.SM&s=dhs&~mode=popup

This technology allows you to participate in a live chat with a
Customer Care representative. Our chat agents are here to help with
non-technical issues such as: checking status of orders, updating your
account information, tracking shipping, retrieving copies of invoices.

=================================================

Buy Online or Call 1-800-WWW-DELL

Dell Computer Corporation
1 Dell Way
Round Rock, TX 78682-0001
www.dell.com
512-338-4400 

=================================================


Best regards,
tlspiegel
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