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Subject:
Measuring Organisational Culture
Category: Business and Money Asked by: weegie-ga List Price: $20.00 |
Posted:
14 Aug 2004 23:39 PDT
Expires: 13 Sep 2004 23:39 PDT Question ID: 388025 |
I am looking to measure the current culture in my organisation against an already identified desirable one, and then implement a strategy to change it accordingly. The desirable culture has three components: 1. High performing 2. Customer focused 3. Team culture My organisation is a financial services provider (retail banking; business banking; general insurance and wealth management) with approximately 7500 staff. they are dispersed throughout Australia. Currently we are focused solely on the domestic market. |
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There is no answer at this time. |
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Subject:
Re: Measuring Organisational Culture
From: nadaanswers-ga on 30 Aug 2004 17:52 PDT |
There are a number of standard Organisational Design tools that can be used to measure and potentially change culture. Before you even should start this you need the CEO AND OTHER SENIOR EXECUTIVES TOTALLY committed or you are just wasting both time and money. 1.Measure where you are currently By using surveys of staff, suppliers and customers 2.Train the middle managers first If the staff is empowered to produce high performance work the middle managers are the ''losers? They have made a career at play politics. You may have to replace up to half your current managers. 3.Cultural change is VERY HARD, EXPENSIVE AND RISKY The CEO puts his/her job on the line if it fails. The stock market will punish you for even trying. If you are serious have a talk to Dr Harris Friedman http://www.scu.edu.au/schools/gcm/PhDinOCD/index.html Regards, Richard Hayes |
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