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Q: What happened to the Smiles Coffee Web Site? ( Answered 5 out of 5 stars,   1 Comment )
Question  
Subject: What happened to the Smiles Coffee Web Site?
Category: Business and Money > eCommerce
Asked by: chito1-ga
List Price: $5.00
Posted: 30 Aug 2004 15:08 PDT
Expires: 29 Sep 2004 15:08 PDT
Question ID: 394732
What happened to Smilescoffee.com?  I was receiving coffee every month
from them, then  it stopped.  I tried to go to their website to find
out the situation, and there is no more Web Site.  What's up with
that?
Answer  
Subject: Re: What happened to the Smiles Coffee Web Site?
Answered By: inquisitive-ga on 30 Aug 2004 16:34 PDT
Rated:5 out of 5 stars
 
Dear chito1-ga,

On August 14th, according to the Google cache of their Web site, the
SmilesCoffee.com Web site had the following announcement posted:

"We're sorry to inform you that all Smiles Coffee customer accounts
have been cancelled. No further monthly shipments will be sent.
Customers with questions regarding past shipments or charges on their
credit card should email those concerns to service@smilescoffee.com."
http://216.239.39.104/search?q=cache:6ZJq9VEAWIgJ:www.smilescoffee.com/+smiles+coffee&hl=en

By the way, I tried the email address, and it bounced back as undeliverable.

And from the cached version of their "Contact Us" page:
"...as of July 18th all monthly shipment programs have been shipped
and monthly accounts automatically canceled. All customers who have
shipment after the 23rd of July are automatically canceled and do not
need to contact customer service unless you want additional
shipments."
http://216.239.39.104/search?q=cache:-7TBiaCI_Q4J:www.smilescoffee.com/contact_us.html+%22smiles+coffee%22+accounts&hl=en

According to a post (from an unregistered user) on the Complaint
Station, Smiles Coffee has gone out of business. Their main coffee
supplier, SDI Coffee Company, is now emailing people who had accounts
with Smiles Coffee.
http://www.thecomplaintstation.com/cgi-bin/datacgi/database.cgi/Forum/Subtopic/TopicID=2661/SubtopicID=00054631/firstrecord=0/finalrecord=14/

In case you're interested, I also found the pending patent application
for their coffee roasting process while I was trying to track down
more info on their Salt Lake City roasting facility:
http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-adv.html&r=7&f=G&l=50&d=PG01&S1=%28%28coffee+AND+microwave%29+AND+roasting%29&OS=coffee+AND+microwave+AND+roasting&RS=((coffee+AND+microwave)+AND+roasting)

I hope this information provides the answers that you need. If you
need any further clarification please don't hesitate to ask!

Regards,

--inquisitive-ga

Search strategies:

"smiles coffee"
"smiles coffee" supplier
"smiles coffee" "out of business"
sdi coffee "salt lake city"
michael calderone coffee
chito1-ga rated this answer:5 out of 5 stars
I appreciate the research done to answer my question.

Comments  
Subject: Re: What happened to the Smiles Coffee Web Site?
From: psmcp78-ga on 02 Aug 2005 07:22 PDT
 
I had bought Smiles in the past and had some in my cupboard.  However
I forgot how long to roast in microwave before grinding and brewing. 
Any help??

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