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Q: outlook 2000 keeps closing/crashing ( No Answer,   4 Comments )
Question  
Subject: outlook 2000 keeps closing/crashing
Category: Computers > Software
Asked by: in_vitro-ga
List Price: $20.00
Posted: 01 Sep 2004 15:31 PDT
Expires: 01 Oct 2004 15:31 PDT
Question ID: 395778
outlook 2000 keeps closing by itself. just started doing it about one
month ago. reloaded/repaired it, scanned for viruses, no help.
hardware is toshiba satellite laptop, 2.7 ghz celeron with 480 mb ram.
xp home edition. also tried going back to an earlier restore point. no
help. appears to do it only when not being used actively.
Answer  
There is no answer at this time.

Comments  
Subject: Re: outlook 2000 keeps closing/crashing
From: dreamboat-ga on 02 Sep 2004 21:12 PDT
 
The only thing I have ever heard of that shuts down a 'puter
intermittently is a bad fan! Overheating...yep. And I've NEVER heard
of Outlook shutting down and I supported Outlook since BEFORE 2000
came out. I'm thinking it's a hardware issue. I hope you get your
answer. :)
Subject: Re: outlook 2000 keeps closing/crashing
From: anteris-ga on 03 Sep 2004 08:35 PDT
 
the fan is fine. the computer does not crash. it is only oultook and
the error reporting script launches. by the time i am finished writing
this, it should have closed... thanks for the input. if i don't hear
anyone elses comments i guess i will raise the price. :>)
Subject: Re: outlook 2000 keeps closing/crashing
From: anteris-ga on 03 Sep 2004 08:36 PDT
 
there it goes...
Subject: Re: outlook 2000 keeps closing/crashing
From: ryanknutson-ga on 08 Sep 2004 13:39 PDT
 
Many different things could be causing your outlook to close and you
are right if that is the only application giving you trouble than it
is not a hardware or fan or overheating problem.  More than likely it
is a corrupt file that outlook needs to access when running.  What I
would do to trouble shoot this problem is to watch for what activities
are taking place when it closes itself and creates an error.  It could
be an action in Outlook that is triggering an error such as if you
have it set to check your mail every X number of minutes.  When it
gets to that minute threshold and does a check for mail it may cause a
problem and shut it down (For example).  Their is rarely a way to
figure out exactly what is causing it and if you do it is often only
fixed if you have more access to the source code that a regular user
wouldn't have.  The best option for you will be to do a complete
backup of all your outlook settings and files.  You can do this by
choosing export from the file menu and creating a exported backup .pst
file of all your mail and settings.  When this is done you can
uninstall and reinstall outlook.  When you have determined that your
new copy of outlook is functioning correctly you can than do an import
of the .pst file and restore all your settings to the original state.

Essentially what you are doing is pulling off your personal data from the program.
Reinstalling the core program
and then pushing your personal files back onto the system.  
That will be the most effective way of ensuring that you have a system
that will be stable and work for you for your email or calendar or
whatever.
I hope that helps you out!
-ryan

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