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Q: Uninstalling a program that does not work ( Answered 4 out of 5 stars,   0 Comments )
Subject: Uninstalling a program that does not work
Category: Computers > Software
Asked by: beneyw-ga
List Price: $3.50
Posted: 07 Sep 2004 10:57 PDT
Expires: 07 Oct 2004 10:57 PDT
Question ID: 397941
I have Windows XP...latest version of IE.   Since I cannot get ICUII
(videochat program) to work now, although it used to work perfectly, I
tried to uninstall it...When I do, I get the following prompt...COULD
How can I uninstall this program?
Subject: Re: Uninstalling a program that does not work
Answered By: gregaw-ga on 07 Sep 2004 12:38 PDT
Rated:4 out of 5 stars
The reason you can't uninstall and the reason it won't run properly
are more than likely one and the same.  There are either files missing
(like the install.log file) or they are corrupt.  At this point you
can either try re-installing the software and then try uninstalling it
again.  Be sure and install the same version as you have now if you do
attempt this.  This will recreate the files that may be missing or
corrupt.  This is the best way to go.

If that doesn't work or isn't an option you can remove most traces of
the software manually by doing the following:

First you would want to delete the folder called "ICUII5" which should
be found under "MY COMPUTER > C: > PROGRAM FILES"  This is where most
of the files for that program are stored (ussuming your using the
latest version).  If its name is slightly different it may be just a
different version than I have seen.

Next you need to delete the shortcuts for it from the start menu and
desktop if they exist.  You can simply right-click on them and then
select delete.  Also check under the "Startup" folder in the
"Programs" menu of the start button and delete a shortcut if it is
present there.

Thirdly go back to the add/remove programs screen and try the
uninstall again.  It should tell you it is already uninstalled ask if
you want to remove it from the uninstall list.  If it does this than
you are good to go.  If not then we can remove it from the list
ourselves by going to the "Run" option on the start menu and typing
"regedit" and press "OK".  Not dig down to the following key:
find the folder called "ICUII 6" and delete it by "right-clicking" and

These steps should effectively get rid of any noticable traces of the
program for you.


Request for Answer Clarification by beneyw-ga on 07 Sep 2004 16:30 PDT
Thanks to uninstall directions...for addtl. payment can you suggest
ways to make this program work?..I reinstalled and cannot connect to
aserver....baffling since until last week had no problems.

Clarification of Answer by gregaw-ga on 08 Sep 2004 09:54 PDT
Would you please post exactly what the error message is, if there is
one?  Also have you made any changes recently, like changing Internet
providers or any hardware on your machine?  Have you installed any new
software, particularly firewall or virus related?  Anything else that
might seem relevant could help.


Request for Answer Clarification by beneyw-ga on 08 Sep 2004 12:55 PDT
No new using wireless adapter to computer router which
did have a new antiviral program added.  I have no firewalls in my
configuration but the other computer does...I thought there was a way
to override...I have no problems with other programs although with
another videochat program I depress the Ctrl key to bypass the
firewall.  As for ICUII videochat, I simple cannot reach their server
and this all began last week..and the antiviral program download goes
back to July and until last week everything worked well.

Clarification of Answer by gregaw-ga on 08 Sep 2004 14:11 PDT
Since you are running Windows XP your built-in firewall could be on
(but not likely since it was working before).  Make sure it is
disabled anyway.

To enable or disable Internet Connection Firewall

1.Open Network Connections from the Control Panel.

2.Click Wireless or LAN connection that you are using for Internet
access, and then, under Network Tasks, click Change settings of this

3.On the Advanced tab, under Internet Connection Firewall, select one
of the following:

To enable Internet Connection Firewall (ICF), select the Protect my
computer and network by limiting or preventing access to this computer
from the Internet check box.

To disable Internet Connection Firewall, clear the Protect my computer
and network by limiting or preventing access to this computer from the
Internet check box.

The only other thing I could fine is that there are certain programs
it doesn't work well with.  Here is the list in the help file:

Webhancer (many users don't know they have this)
PC Data 
Opt Out 
filo by I drive 
PC Cillan 
Intruder Alert 
Internet Sharing from win98 SR2 / Windows ME / Windows XP 
411 directories from netmeeting 
Fast Lane for 
Winboost or any of the various anti-nuke programs 

If you look under the contents of the help and then the "Programs and
Security Programs" page there are workarounds for some of these apps.

It is possible that your ISP is blocking this application, but since
you've already talked to them it's not likely.

Clarification of Answer by gregaw-ga on 08 Sep 2004 14:15 PDT
One more thing.

Read through this page on the ICUII website.  It has some more
possible reasons for this not working.
beneyw-ga rated this answer:4 out of 5 stars

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