I have two computers in my office. the computers are not on a network.
The units are on different outlets and on different circuit breakers.
Each unit is plugged into a surge supressor. Each surge supressor has
other items plugged in
that are working fine. Both computers stopped keeping power with two
days of the other. One of the units will come on when you turn it on,
but will power down and then off within five minutes. The computer no
longer recognizes the monitor. The second computer cannot be turned
on, but will come on if the surge supressor is reset. This unit will
not remain powered on for more that a couple of minutes. Like the
other unit is does not recognioze the monitor.
I plugged the unit that will turn on into a socket in another part of
suite on a different circuit breaker and the unit still would not hold
power.
Whatis wrong with the computers? Can I fix it?
Thank you. |
Request for Question Clarification by
sublime1-ga
on
09 Sep 2004 22:47 PDT
sibicenter...
What operating systems are on the respective computers?
Have you been able to observe any error messages (exact
wording is especially useful)? Do you know how to dig
into the system to find error logs and relevant messages?
sublime1-ga
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Clarification of Question by
sibicenter-ga
on
09 Sep 2004 23:35 PDT
The OS for both computers is Microsoft XP. There are no error
messages because the monitors will not sinc up. And, no I do not know
how to dig into the system. Do you think it could be something viral?
Thanks for your efforts.
|
Request for Question Clarification by
sublime1-ga
on
10 Sep 2004 08:26 PDT
sibicenter...
This may be impossible to resolve if you are unable to get
a monitor to display anything. You might try using a
different monitor, if one is available. If you can get
either of them to boot into Windows, then this may help.
XP has a default setting that causes it to shut down easily.
This can be changed by doing the following (these instructions
are for Windows 2000, but should be similar to XP):
Right-click on the My Computer icon and go to the Advanced
tab. At the bottom, click on the Startup and Recovery button.
In the middle section, under System Failure, uncheck the box
next to Automatically reboot. Then reboot.
Instead of a automatically rebooting, you should now receive
some sort of error message accompanying the system failure.
Write down exactly what it says and post it back here, and it
will be easier to research and resolve your problem.
Of course this won't be of any value if you're unable to
establish a display. Bluefrost32's comments about reseating
components and carefully cleaning the interior of the PC
are your best bet with that issue.
sublime1-ga
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Clarification of Question by
sibicenter-ga
on
10 Sep 2004 12:59 PDT
Thank you all for your input. Sublime-1 I understand why having the
monitors up and running is important, but neither will come on with
computers. I'm most perplexed as how two computers that have been
working fine for a long period of time would both shut down the same
way at about the same time.
I will try replacing the surge protectors as suggested by
Raistlinmajere in comments and see if that helps. I'm more inclined
to believe it's a power problem in the building wiring as suggested in
other comments. I will also clean the units and reset them as
suggested by Bluefrost32.
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Request for Question Clarification by
aht-ga
on
23 Sep 2004 18:41 PDT
sibicenter-ga:
It's been a while since you posted your last response, so I thought I
would check with you to see if there has been any improvement in the
situation. If not, here are some additional questions that might help:
By any chance, have you installed Windows XP Service Pack 2 onto these machines?
Also, when you say that the systems power down and then off, can you
describe this in greater detail? Are the machines just suddenly and
spontaneously 'Off', or do they actually go through a shut-down
routine?
When you mention that the monitors are no longer being recognized, am
I correct in assuming that what you mean is that the comupter starts
to boot up, and never displays anything on the monitor, and eventually
power is lost?
Thanks,
aht-ga
Google Answers Researcher
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Clarification of Question by
sibicenter-ga
on
26 Sep 2004 09:04 PDT
Thank you again for your help. My problem is/was the power supply
(wiring) in the building. The space is currently being re-wired. I
haven't had time to do anything with the computers. Do you think they
will work again with a good power supply?
And, the computers will power on when the buttoin is pushed, bvut will
not stay powered on. The computers do not communicate with the
monitors. The message on the monitors is that there is no sync. The
XP service pack has not been added. Do you advise against loading the
service pack.
Thank you.
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Request for Question Clarification by
googleexpert-ga
on
26 Sep 2004 13:12 PDT
Hi sibicenter,
regarding the Monitors issue, what happens when the Monitors are switched?
Thanks.
-googleexpert
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