I purchased this unit and cannot get it to work properly. I have
installed it according to the directions on the Honeywell site and it
doesnt seem to work right. I have called the 1-800 number and they
told me they couldnt help because this model was a "contractor" model.
So here's the deal. I have a single stage heat pump furnace system
with A/c. The wires coming though the wall are red, blue, white,
orange, green, yellow. there is a jumper connection on the base plate
between "R" and "RC" - how do I hook this unit up? what wires go where
on the base plate? Thanks!

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Clarification of Question by hemisphere123-ga on 22 Sep 2004 06:40 PDT

Thanks for the quick response - I have tried that - those instructions
came witht the thing. But when I wire it up that way - it doesnt work
correctly.

Of I look a the wires on the furnace - the blue wire is connected to a
terminal marked "c" - yet on the thermostat base - there is no "C"
connection. downstairs the orange wire isnt used. the rest are obvious
(w to white, red to r, green to G and yellow to y) So I need to know
what terminal on the thermostat base to connect the blue wire to -
again, if I connect it to the :b: terminal - the whole thing shuts off
so that is clearly wrong....

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Clarification of Question by hemisphere123-ga on 27 Sep 2004 06:54 PDT

thanks - trying to avoid the $75 service call! (grin!)

How do I post pics?

This should be exactly what you are looking for.


http://hbctechlit.honeywell.com/request.cfm?form=69-1409

Im sorry i am so late getting back to your on this question. I
useually like to follow thou. It may help if you had a picture that we
could see so we could help aditify the problem. As always thou if you
are having to many problems with this it is best advised to contact a
local professional. But as i said i will try and help.

I purchased one of these new from E-Bay and it was defective.  I got
the  runaround when I called the 800 number in India.  I spoke to a
supervisor and he said that there was nothing that Honeywell could do
because it was a contractor model.

After making several calls, I found someone that did have the
authority to exchange it:

Honeywell Inc.
Attn: Paul Arntzen
1985 Douglas Drive
MN 10-1461
Golden Valley, MN. 55422

Paul was actaully very nice about it.  Do a search and find
Honeywell's number and talk to him if your unit is defective.