As a CVS Employee, I can tell you now. No matter what you read
regarding the financial aspect of CVS, I can tell you that they are
hurting either regionally of nationally. CVS has cut back on
personnel, to barely skeleton crews, all their employees are looking
for other employment that I have talked to, including supervisory
personnel. This is a sign of CVS's own employee base seeing a problem
within; and in the near future.
CVS requires the skeleton crew to do the job of 2 to 4 people, to keep
up the appearance of nothing wrong, offers no compensation for this
extra effort, no thanks, nothing. The manager I deal with, has asked
me to assist with training, I giver them a written synopsis of my
training, get the OK, then after all is said and done. The manager
will come behind me, and shoot down everything I said, this after
getting the approval. This is called a ?setup?, and this manager
excels in them. I am good at what I do for CVS in the photo lab, one
of the best in the district, with controlled waste, Very High Output
and friendly staff. Our lab produces around $18 to $22K a month in
sales (+/- 10%). But, due to the financial strains of CVS, the cut
backs and scarce crew... The customers are feeling this in less than
satisfactory assistance and being ignored, because the needed staff
aren't there, and overall lack of CVS?s willingness to make sure the
customer is taken care of.
I am big on customer service, but you have to have the proper back up
around to be able to help people. That isn?t happening and it won?t.
As of November 2004, hours are to be cut by 40 hours again. This says
to me, CVS is in trouble.
I liked CVS, I actually thought about making it a career, but not now.
I can?t see trying to validate CVS?s inadequacies to a customer. I
will not lie for anyone, to protect them, not even my own family.
Truth is the only thing that makes since in any case. That is what I
am giving you.
CVS can manipulate numbers, and make it look good. But, they can?t
hide the fact that there are employees smart enough to see what?s
actually happening in the real setting. |