Hi there,

I recently upgraded from Outlook Express to Outlook 2003 
(WinXP).

I imported my email accounts and rules into Outlook2003.

For some reason, when I click OK/Apply and try to check 
email, the rules do not work correctly.

If I go back in and check the rules that I setup, they 
are changed. 

I have the rules setup as "through the specified account" 
move to "this folder".

What happens is the account specified in "through the 
specified account" changes as soon as I click Apply.

If I click on the rule to edit it, the drop down box to 
choose an account defaults to the right account. I select 
it, save it, go back and look at it, and it has changed 
to a different account.

I then went through and deleted ALL the rules in Outlook, 
and recreated them all by hand, one at a time using the 
following steps:

On the Tools menu, click Rules and Alerts.
On the E-mail Rules tab, click New Rule.
Click Start from a blank rule, and then click Next.
Under Step 1: Select Condition(s), click to select the 
through the specified account check box.
Under Step 2: Edit the rule description, click specified 
to enter the specified POP account, click OK, and then 
click Next.
Under What do you want to do with the message, click the 
option that you want, and then click the underlined value 
to enter the specified folder.
Click Next two times, and then click Finish.


The problem STILL happens!

I couldn't find anything in the MS 
Support articles or searching through old MS Outlook newsgroup 
postings. I posted a new question to the MS Outlook Newsgroup with no
answer. Searching google, I found another user with the exact same
problem:
http://www.computing.net/office/wwwboard/forum/2882.html

How do I get the Outlook 2003 rules to save properly.

Thanks,

Rodney

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Request for Question Clarification by endo-ga on 13 Oct 2004 07:36 PDT

Hi,

Do you have the latest service pack for Outlook?

You can get it from here by clicking on "Check for Updates".

Office Downloads
http://office.microsoft.com/en-us/officeupdate/default.aspx

Can you please install all the updates and check if you still have the
problem and let me know of the outcome.

Thanks.
endo

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Clarification of Question by rb1001-ga on 13 Oct 2004 09:44 PDT

Hi Endo,

Thanks for pointing me to the Microsoft Office update site. I went to
the site and downloaded the 2 available update, *unfortunately*, the
problem still happens.

I opened Outlook, clicked on one of the mail rules that is having a
problem, changed the account that the rule applies to, clicked
"Apply", and immediately, the account changed to a different one from
the list.

Any other suggestions?